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Praise, vent & warnings

Archives for September 2020

Hermes, are they still bad?
Up until now, I've never had a problem with Hermes delivering parcels to me. Tracking said delivery expected between 16:00 - 18:00. No delivery came, I assumed driver running late & finished for the night, but now there's an update saying "delivered 20:20, signed for by household". No, it has not been delivered & was not…
Polti Vaporetto Lecoaspira FAV80 - Not Impressed
I bought this very expensive steamer/vacuum to make my life a bit easier. Its been a long while since I have used a Polti, I wasn't overly happy with the way the steamer which cost many times what the cheaper ones cost didn't work for very long. That was many years ago when steamers were quite a new thing. Seems like Polti…
Sainsburys' Nectar card "trust rating"
I kept getting stopped for rescans after an error by the shop assisitant on an earlier random scan on a scan and shop. I complained to a "manager" who said it was completely random. When I said this was not possible as I was being selected so many times, he admitted that if a rescan shows something was not scanned, the…
Royal Mail Tracking is it worth it?
I sent two items through Royal Mail over two weeks ago and Royal Mail online tracking is not showing any updates. One of the parcels was delivered last week and confirmed by the recipient. The other was a very important letter and I don't know if that's been delivered. Is it worth paying extra to get a tracked service when…
I paid a vet over £10,000, do I have rights?
This is a long post, but it's important that others know what goes on. My usual vet gave the drug Metacam to my dog by mistake, his notes warned not to use it as it was know to cause gastric bleeding and ulceration. He referred us to another vet who was clearly 'on his side' and argued that the drug wasn't responsible. I…
Amazon - Product discrepancy not being rectified.
Been 10 days now since i first alerted Amazon to a product that changes colour when you add it to your basket. https://www.amazon.co.uk/gp/product/B07PLDNHWF/ref=ppx_yo_dt_b_search_asin_title Red-Style B in XXL goes in to the basket as Black. I reported it on the live chat and was told it will take 2 days to resolve, 3…
Email from paypal
Just had an email from paypal claiming that I added a new email address and that it needs to be verified (picture of email attached). I haven't, and am up to speed on scammers etc. Problem is the email was personally addressed to me as opposed to the generic Dear User etc. PayPal state if its an official email they would…
Praise: Lidl Plus App launch
I have something of a mixed opinion of loyalty schemes - mainly based on their tendency to provide less and less consumer value over time, as well as sometimes having arbitrary restrictions and poor rates of return for often more than trivial effort. However, I've been pleasantly surprised by the Lidl Plus App since its…
RBS Debit Card used fraudulently on amazon , neither will explain how.
My RBS debit card for a RBS account I keep as a fall back account and rarely used was used over a period of 5 months for purchases and a Prime membership on Amazon.co.uk. The debit card had never been used by me for purchases on Amazon and the debit card had only been used 2 times between January 2018 and March 2020. Both…
Lambeth Redress Scheme Websites
I know the Lambeth Redress Scheme is genuine and there is an official site for it - https://www.lambeth.gov.uk/redress - but I see there is a .co.uk version of it Anyone know if this is genuine or not, or just another of those "cream of commission" type sites?
Negligent service from Currys and no resolution from 'customer service' or CEO Alex Baldock!
My issue started mid July 2020. Curry's provided information of how their staff would make a delivery to my home, which I was convinced given their website and policies published about Coronavirus, that I would be safe and free from threat. Unfortunately, Currys staff didn't comply with their own Covid-19 protection policy…
NOWTV/PHONE & BROADBAND
My phone was out of action for about a week but as I still had internet access it didn't cause me much of a problem. Any calls I needed to make I used my mobile. Engineer sorted out the problem on Saturday & it was a nice surprise to receive an email from NowTv that evening to say they were crediting my account with a…
John Lewis charging £60 delivery to NI
I always buy from John Lewis online for Tv's for their 5 year warranty. However today, I selected a 43inch tv......went to basket to see a £60 delivery charge. I have never had to pay a delivery charge. Click and collect was not available.
Fake websites
*Apologies for the long rant coming up* If something looks like a real bargain when searching on the internet be warned there is often a catch. Recently whilst googling for greenhouse staging, a site came up, offering some of the things I was looking for, all at a good price. No indication of location of the company but…
Groupon/EDF voucher
In March I changed energy companies for myself and my mother to EDF. I took advantage of the GROUPON £70 voucher offered for new dual fuel customers. The paperwork was all Groupon livery but someone referred to as “Giftcloud” were administering the offer. The due date for payment (90days after changeover) came and went -…
Does Trust Pilot steal your Contacts' email addresses?
A few years ago, I stopped posting reviews on Trust Pilot when I learned that by giving them feedback, they would get access to the email addresses of all my contacts. This is totally unacceptable. Do they still do this?
Parents just been scammed..
Hi, I recently returned from holiday to my mum announcing that her and my dad had 'had their roof done'. They are in their mid 80s and both have ill health. Apparently a roofer (who has repaired the neighbour's roof in the same village) was able to start work immediately. My parents live in a very poor house that has no…
Amazon - scam ?
I bought a pair of £43 hair clippers, 2 months ago - from Amazon - and on delivery - there was a £10 Amazon voucher in the pack - which I spent on something else ! Now, 2 months later - I have received through the post (with a second class stamp on it) - another £10 Amazon voucher card which will be given to me - WHEN I…
Top Cashback fails to track Hermes
Well since the 10th August, using the exact same desktop,browser etc, Hermes has stopped tracking on Top Cashback. Contacted them over it but keep telling me to try everything I have already tried. I know this is an issue their end (Hermes or TCB) but they see no problem. I have proven that it is nothing to do with my…
Is there anything I can do to challenge Trustpilot reviews?
Hi, I have an ongoing issue with a company regarding a sofa which arrived damaged and which they are admitting no responsibility for. I have spoken with my credit card provider and have also contacted Trading Standards via the CAB about some very questionable terms and conditions. Their TrustPilot page has been active…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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