Negligent service from Currys and no resolution from 'customer service' or CEO Alex Baldock!

My issue started mid July 2020. Curry's provided information of how their staff would make a delivery to my home, which I was convinced given their website and policies published about Coronavirus, that I would be safe and free from threat. Unfortunately, Currys staff didn't comply with their own Covid-19 protection policy they published to assure customers by ensuring their staff wore masks and gloves in my home when delivering my washing machine. As I was keeping the 2m distance, the delivery drivers had already entered my home by the time I saw they weren't wearing masks! (They were let in by entry phone). After months of lockdown, I had been looking forward to seeing my mum (heart trouble and in the at risk category) and sister - however, after this shambles, I had to self-quarantine for a further 14 days as a result, cancelling my plans for 14 days during which time I was stressed and anxious about the impact they caused due to breaching government guidelines and their own policy! This was two members of delivery staff, not just one who didn't comply! 

Currys took 61 days(!!) to respond to the complaint made in July, at which point they didn't even apologise for the stress, anxiety, or inconvenience their negligent staff had caused to me by me having to cancel plans and to self-isolate, all while hoping their staff didn't transmit coronavirus to me (after being to 19 other homes before mine that day!). They don't care, plain and simple - no apology and no compensation for the inconvenience caused. This was after I paid them almost £300 for the convenience! 

Shockingly poor customer service despite complaining to the CEO Alex Baldock! Their staff wiped his gloves on his sweaty face and put it on my counter top - knocked my utensil off the wall and touched with his bare hand of the floor back to the rack, and I had to wash all utensils - just purely unhygienic and they breached their own rules about how to protect customers. Not just awful, but ABYSMAL service, negligent and a total lack of consideration or respect for customers' during a viral pandemic. They cannot understand what the issue is and just say they'll look into it with their staff. This really isn't good enough after 5 weeks. Disappointing ethics Alex Baldock, very disappointing. I am more than happy for any media to contact me about this experience.
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Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281
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    edited 8 September 2020 at 12:02PM
    What are you after ??
    Or is it just a Vent ??
  • SashDee said:
    My issue started mid July 2020. Curry's provided information of how their staff would make a delivery to my home, which I was convinced given their website and policies published about Coronavirus, that I would be safe and free from threat. Unfortunately, Currys staff didn't comply with their own Covid-19 protection policy they published to assure customers by ensuring their staff wore masks and gloves in my home when delivering my washing machine. As I was keeping the 2m distance, the delivery drivers had already entered my home by the time I saw they weren't wearing masks! (They were let in by entry phone). After months of lockdown, I had been looking forward to seeing my mum (heart trouble and in the at risk category) and sister - however, after this shambles, I had to self-quarantine for a further 14 days as a result, cancelling my plans for 14 days during which time I was stressed and anxious about the impact they caused due to breaching government guidelines and their own policy! This was two members of delivery staff, not just one who didn't comply! 

    Currys took 61 days(!!) to respond to the complaint made in July, at which point they didn't even apologise for the stress, anxiety, or inconvenience their negligent staff had caused to me by me having to cancel plans and to self-isolate, all while hoping their staff didn't transmit coronavirus to me (after being to 19 other homes before mine that day!). They don't care, plain and simple - no apology and no compensation for the inconvenience caused. This was after I paid them almost £300 for the convenience! 

    Shockingly poor customer service despite complaining to the CEO Alex Baldock! Their staff wiped his gloves on his sweaty face and put it on my counter top - knocked my utensil off the wall and touched with his bare hand of the floor back to the rack, and I had to wash all utensils - just purely unhygienic and they breached their own rules about how to protect customers. Not just awful, but ABYSMAL service, negligent and a total lack of consideration or respect for customers' during a viral pandemic. They cannot understand what the issue is and just say they'll look into it with their staff. This really isn't good enough after 5 weeks. Disappointing ethics Alex Baldock, very disappointing. I am more than happy for any media to contact me about this experience.
    Masks were not compulsory in mid July.
  • JamoLew
    JamoLew Posts: 1,800
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    edited 8 September 2020 at 12:07PM
    Mountains and Molehills -- you didn't get it, they are looking into it, move on

  • Spank
    Spank Posts: 1,751
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    What do you expect them to do?

    They might retrain delivery staff in safe practices, but your not getting any money from them
  • jon81uk
    jon81uk Posts: 3,750
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    If you were keeping 2m distance then they didn't need masks as well really. But you could have said as soon as they entered your home that you would feel more comfortable if they had masks on in addition to keeping 2m distance. Asking for something at the time is always more worthwhile.
    Overall though it just sounds like you are paranoid about the virus. 2m distance is sensible. Isolating for two weeks because two people got a few metres from you is excessive.
  • Greatgimp
    Greatgimp Posts: 1,048
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    k3lvc said:
    JJ_Egan said:
    What are you after ??
    I'm suspecting a pubic flogging of the staff concerned, eleventy billion quid compensation and free Currys products for life
    I would turn down the free Curry's products for life... it wouldn't be worth the hassle of dealing with them in perpetuity.

  • huge over reaction.
    If you were that bothered, you should have told them to set it down outside and you could bring it in yourself

  • They had a policy to advise their customers of the steps they would take to deliver products safely, and they DIDN't Follow it! You all think it's okay to treat customers like this? Are we in the same world. Awful service, abysmal at best. If they can't do something, they shouldn't have published the steps they would take to keep customers safe and when I'm expecting a standard they don't follow it. They had been to NINETEEN other properties beforehand their tracking showed, but I shouldn't be concerned? Ok *rolls eyes*.
  • k3lvc
    k3lvc Posts: 4,175
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    SashDee said:
    They had a policy to advise their customers of the steps they would take to deliver products safely, and they DIDN't Follow it! You all think it's okay to treat customers like this? Are we in the same world. Awful service, abysmal at best. If they can't do something, they shouldn't have published the steps they would take to keep customers safe and when I'm expecting a standard they don't follow it. They had been to NINETEEN other properties beforehand their tracking showed, but I shouldn't be concerned? Ok *rolls eyes*.
    You had the opportunity to reject the delivery or provide them with full hazmat suits to comply with your personal expectations - you did neither and therefore your expectations of a resolution after the event should be zero (and you can roll your eyes as much as you want - it doesn't make you any less wrong in your expectations)
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