Negligent service from Currys and no resolution from 'customer service' or CEO Alex Baldock!

SashDee

Seriously confused by the sarcasm of some posts in this group - Is this forum not called - 'praise, vent, and warning?'

SashDee

k3lvc said:

You had the opportunity to reject the delivery or provide them with full hazmat suits to comply with your personal expectations - you did neither and therefore your expectations of a resolution after the event should be zero (and you can roll your eyes as much as you want - it doesn't make you any less wrong in your expectations)

Please tell my fortune as well seeing as you were clearly the bot fly on my wall!

jon81uk

SashDee said:

Seriously confused by the sarcasm of some posts in this group - Is this forum not called - 'praise, vent, and warning?'

Yes but all you are doing is venting that something isn't being taken seriously by a company, when if you were not happy with a situation you should have made it clear at the time. You are quite welcome to vent and others are able to state they don't agree there is a serious issue.

If a restaurant served you chicken that was undercooked, would you send it back right away, or write to the CEO demanding that next time they need to serve fully cooked chicken?

Why didn't you remove all utensils from the area before they delivered the appliance? Why didn't you ask them to wear a mask immediately? 

JamoLew

SashDee said:

They had a policy to advise their customers of the steps they would take to deliver products safely, and they DIDN't Follow it! You all think it's okay to treat customers like this? Are we in the same world. Awful service, abysmal at best. If they can't do something, they shouldn't have published the steps they would take to keep customers safe and when I'm expecting a standard they don't follow it. They had been to NINETEEN other properties beforehand their tracking showed, but I shouldn't be concerned? Ok *rolls eyes*.

Did you get infected ? I would assume not.
Far more risky things to do than have a washing machine delivered

molerat

If you were that concerned about infection and passing it to your mother the only safe thing to do was not to let anyone in to your home full stop.  Visiting 19 homes, as delivery drivers would, carries the same risk to you with or without a mask.  As long as they cleansed their hands and distanced from you there was very little risk of infection.

LoneMerc

Did you have a mask on? How did you see what they did when they dropped something if you went to a different room as you are supposed to if someone is visit your home? Curry's didn't just think oh we will go drop off a machine at this address, you requested it and paid for it they came. Don't know what more you want

Willis75

Blackbeard_of_Perranporth said:

SashDee said:

My issue started mid July 2020. Curry's provided information of how their staff would make a delivery to my home, which I was convinced given their website and policies published about Coronavirus, that I would be safe and free from threat. Unfortunately, Currys staff didn't comply with their own Covid-19 protection policy they published to assure customers by ensuring their staff wore masks and gloves in my home when delivering my washing machine. As I was keeping the 2m distance, the delivery drivers had already entered my home by the time I saw they weren't wearing masks! (They were let in by entry phone). After months of lockdown, I had been looking forward to seeing my mum (heart trouble and in the at risk category) and sister - however, after this shambles, I had to self-quarantine for a further 14 days as a result, cancelling my plans for 14 days during which time I was stressed and anxious about the impact they caused due to breaching government guidelines and their own policy! This was two members of delivery staff, not just one who didn't comply! 

Currys took 61 days(!!) to respond to the complaint made in July, at which point they didn't even apologise for the stress, anxiety, or inconvenience their negligent staff had caused to me by me having to cancel plans and to self-isolate, all while hoping their staff didn't transmit coronavirus to me (after being to 19 other homes before mine that day!). They don't care, plain and simple - no apology and no compensation for the inconvenience caused. This was after I paid them almost £300 for the convenience! 

Shockingly poor customer service despite complaining to the CEO Alex Baldock! Their staff wiped his gloves on his sweaty face and put it on my counter top - knocked my utensil off the wall and touched with his bare hand of the floor back to the rack, and I had to wash all utensils - just purely unhygienic and they breached their own rules about how to protect customers. Not just awful, but ABYSMAL service, negligent and a total lack of consideration or respect for customers' during a viral pandemic. They cannot understand what the issue is and just say they'll look into it with their staff. This really isn't good enough after 5 weeks. Disappointing ethics Alex Baldock, very disappointing. I am more than happy for any media to contact me about this experience.

Masks were not compulsory in mid July.

Bit of a late reply but masks ARE compulsory in closed situations such as a persons residence and particularly if the home owner requests them. Even now, if a stranger/delivery driver/tradesperson comes into my house they are required to wear a mask

Willis75

SashDee said:

Seriously confused by the sarcasm of some posts in this group - Is this forum not called - 'praise, vent, and warning?'

Well said!! Too many trolls who comment negatively and don't even touch upon the question asked. Too much time on their hands or possibly a change of medication may be needed.

Pollycat

Willis75 said:

Blackbeard_of_Perranporth said:

SashDee said:

My issue started mid July 2020. Curry's provided information of how their staff would make a delivery to my home, which I was convinced given their website and policies published about Coronavirus, that I would be safe and free from threat. Unfortunately, Currys staff didn't comply with their own Covid-19 protection policy they published to assure customers by ensuring their staff wore masks and gloves in my home when delivering my washing machine. As I was keeping the 2m distance, the delivery drivers had already entered my home by the time I saw they weren't wearing masks! (They were let in by entry phone). After months of lockdown, I had been looking forward to seeing my mum (heart trouble and in the at risk category) and sister - however, after this shambles, I had to self-quarantine for a further 14 days as a result, cancelling my plans for 14 days during which time I was stressed and anxious about the impact they caused due to breaching government guidelines and their own policy! This was two members of delivery staff, not just one who didn't comply! 

Currys took 61 days(!!) to respond to the complaint made in July, at which point they didn't even apologise for the stress, anxiety, or inconvenience their negligent staff had caused to me by me having to cancel plans and to self-isolate, all while hoping their staff didn't transmit coronavirus to me (after being to 19 other homes before mine that day!). They don't care, plain and simple - no apology and no compensation for the inconvenience caused. This was after I paid them almost £300 for the convenience! 

Shockingly poor customer service despite complaining to the CEO Alex Baldock! Their staff wiped his gloves on his sweaty face and put it on my counter top - knocked my utensil off the wall and touched with his bare hand of the floor back to the rack, and I had to wash all utensils - just purely unhygienic and they breached their own rules about how to protect customers. Not just awful, but ABYSMAL service, negligent and a total lack of consideration or respect for customers' during a viral pandemic. They cannot understand what the issue is and just say they'll look into it with their staff. This really isn't good enough after 5 weeks. Disappointing ethics Alex Baldock, very disappointing. I am more than happy for any media to contact me about this experience.

Masks were not compulsory in mid July.

Bit of a late reply but masks ARE compulsory in closed situations such as a persons residence and particularly if the home owner requests them. Even now, if a stranger/delivery driver/tradesperson comes into my house they are required to wear a mask

Masks were not compulsory in my home in mid July 2020 (the date the OP had the washing machine delivered).
And they are not compulsory now in late July 2022.

Currys deliverymen were obviously wrong by not complying with Currys stated covid policy.

sheramber

Willis75 said:

Blackbeard_of_Perranporth said:

SashDee said:

My issue started mid July 2020. Curry's provided information of how their staff would make a delivery to my home, which I was convinced given their website and policies published about Coronavirus, that I would be safe and free from threat. Unfortunately, Currys staff didn't comply with their own Covid-19 protection policy they published to assure customers by ensuring their staff wore masks and gloves in my home when delivering my washing machine. As I was keeping the 2m distance, the delivery drivers had already entered my home by the time I saw they weren't wearing masks! (They were let in by entry phone). After months of lockdown, I had been looking forward to seeing my mum (heart trouble and in the at risk category) and sister - however, after this shambles, I had to self-quarantine for a further 14 days as a result, cancelling my plans for 14 days during which time I was stressed and anxious about the impact they caused due to breaching government guidelines and their own policy! This was two members of delivery staff, not just one who didn't comply! 

Currys took 61 days(!!) to respond to the complaint made in July, at which point they didn't even apologise for the stress, anxiety, or inconvenience their negligent staff had caused to me by me having to cancel plans and to self-isolate, all while hoping their staff didn't transmit coronavirus to me (after being to 19 other homes before mine that day!). They don't care, plain and simple - no apology and no compensation for the inconvenience caused. This was after I paid them almost £300 for the convenience! 

Shockingly poor customer service despite complaining to the CEO Alex Baldock! Their staff wiped his gloves on his sweaty face and put it on my counter top - knocked my utensil off the wall and touched with his bare hand of the floor back to the rack, and I had to wash all utensils - just purely unhygienic and they breached their own rules about how to protect customers. Not just awful, but ABYSMAL service, negligent and a total lack of consideration or respect for customers' during a viral pandemic. They cannot understand what the issue is and just say they'll look into it with their staff. This really isn't good enough after 5 weeks. Disappointing ethics Alex Baldock, very disappointing. I am more than happy for any media to contact me about this experience.

Masks were not compulsory in mid July.

Bit of a late reply but masks ARE compulsory in closed situations such as a persons residence and particularly if the home owner requests them. Even now, if a stranger/delivery driver/tradesperson comes into my house they are required to wear a mask

nearly two years late.