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Praise, vent & warnings

Archives for December 2018

The Range
We want to buy a large piece of wall art from The Range. Local store has 2 in stock, both damaged. Two other branches also have in stock but again damaged. You cannot order for collection at store. Delivery to home is £9.95 for a £25 item assuming you can pursuade them to send the correct item - there are 2 versions eith…
A whinge about Vodafone. Re: upgrade
Upgrade time again and having to go through several departments to get the deal you know they can do without a quibble so why do they make it look like you are special and only offering this deal for me. Standard 30% discount. OK that bit was not too much hassle. BUT... Why do they activate secure net when i clearly said i…
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Amazon: TV failing after 3 years is reasonable!
3 years ago I bought a Sony television from Amazon. At the end of last month it failed severely. It had been supplied with a one year warranty. I contacted Amazon to negotiate either a goodwill repair, or a partial Credit or refund. Cutting a very long story short, in which I dealt with 11 different people in their…
247 Blinds. Outstanding!
Bought our house earlier this year and it came with a huge roller blind with a 247 Blinds logo on it. Blind is massive (10ft wide easily) and would be very expensive to replace so was a bit gutted when the chain mechanism broke and I couldn't source the same one anywhere. Contacted 247 Blinds and asked to purchase a new…
Evans Cycles & Personal Data
Evans Cycles has been acquired by Sports Direct. I asked them (Evans) to delete my personal data. I thought this extract from their email worth repeating: "Please bear with us while we process your request. Due to the quantity and complexity of communications we have received, we are entitled to extend the time to respond…
Stashbee
Stashbee’s terms and conditions fail to consider the scenario where the guest wants to terminate early. Having already done this and removed my stuff, I was (barely) informed of the 30 day notice period, which means I’m still paying despite storage available to someone else. I’m not saying the “little guy” shouldn’t still…
Selling fake advertising space
I've seen at least one thread on MSE in the past about companies that have bought advertising space in magazines, only to find out that it is fake, after they have paid the advance fee. The magazines were supposedly supporting the emergency services. I can't find any threads, but it's a while ago since I last read it.…
Mobile Phones Direct - increased price after order
Is anyone else having issues with this company? I ordered a contract for £37 with them the Sunday after Black Friday. It didn't complete until about 12 days later - that was fine I completely expected that. I'm also lucky to have received it as there are plenty of customers still waiting. I have just seen that Vodafone…
Amazon Prime Delivery
I ordered an item on Wednesday from Amazon Prime for next day delivery. On Thursday I got a card telling me it had been left with a neighbour. Oh good, I shall pop over and get it. I have been several times and she has not been at home and I understand she is on vacation. :eek: What if anything can I do?
Avro Energy
Following advice on MSE energy club I recently switched from Avro to another supplier. Avro owed me £356. It seemed to be taking a long time to get my money back and I wrote to them. They replied - "we can produce your final bill and this will be available for you to download via your myAvro account. Please note this…
Amazon account holders - check your subscriptions please
I received an email saying my free trial to 2600 Magazine: The Hacker Quarterly had started to be followed by a monthly charge of £0.99 I have never requested this subscription / trial. I thought the email was a scam trying to get me to click a link in the email that would redirect me to a fake Amazon account to capture my…
Bensons for beds review
Absolutely shocking company, blatantly sell poor quality wardrobes that differ to the quality ones in their showroom. Taken claim to the furniture ombudsman and they quote " that the customer wardrobes DO vary from the shop model"
Mira shower screen spares
Inherited a bifold shower door , when tightening up the door noticed one of the screw heads is damaged. Small screw... £6 plus vat and delivery..... I'd expect a whole bag of screw's for that !!
Trainline : Praise and warning...
Tickets that you print off are non-replaceable. The warning bit is that you should treat these as you would cash. I can see it makes sense as they seem to have no way of cancelling tickets that have been printed. The praise bit is that I got new tickets as a goodwill gesture (after losing mine). I think this was due to my…
Yodel bad service
Hi Notice there has been a thread on this, but that ended in 2017, so I decided to start a new one. Here's the gist. Parcel scheduled for delivery yesterday (5th). Waited in all afternoon and evening with no sign. Had the Yodel tracking sit up on my pc and refreshed it from time to time. Stayed on 'out for delivery' till…
Santander being difficult again
For a week or more I have been calling customer services at Santander. They have an automated telephone system. You know the kind of thing, it starts off saying that your call is important to us and finishes proving that it isn't. Typing in the Customer ID as required results in computer saying they don't recognise it and…
Oakfurnitureland Mattress Odour
Just wanted to post this so hopefully no one else gets caught out. Purchased a bed and mattresses from Oakfurnitureland the mattress arrived rolled up when you open the packaging there is a note inside saying that they may have an odour, this is an understatement I’ve had one two weeks and it still gives me headaches,…
Avoid P4D - MSE recommended
Hi, I've used P4D twice now and I wanted to share my experiences with the MSE community as I used them based on their MSE recommendation for cheap international shipping rates. The first time was a breeze, with everything going to plan. The second time, however, the driver had disappeared before I got to the door - like…
PayPal Warning
I know I am not alone when I say Think Twice about using PayPal. You are not protected as they say, We purchased goods from somebody overseas and as a small company £263 was a lot of money to spend with someone we had no dealing with and we couldnt get the items in the UK, So we piad using PayPal. When the goods arrived…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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