Avro Energy

tony6403

Following advice on MSE energy club I recently switched from Avro to another supplier.
Avro owed me £356.
It seemed to be taking a long time to get my money back and I wrote to them. They replied - "we can produce your final bill and this will be available for you to download via your myAvro account. Please note this process can take up to 8 weeks".
This was followed by another email from Avro stating "Any credit remaining in your account will be refunded at the end of this working week, from which please do allow up to a further 10 working days for the amount to clear back to you".
It actually took three months before they paid up.
I wrote to ofgem about this practice : they seemed to think that it was reasonable.
I don't.

Thomas_Crown

My contract with Avro Energy ended on 26th October and I moved to Outfox The Market (big mistake). I decided to go back to Avro with a new account number. This will take place on 17th December.

Meanwhile, Avro owe me £166.75 from my old account. I have had the same communications as you. The money will be paid ''by the end of this working week'' and ''up to 10 working days from the 23rd November''. The money had still not arrived yesterday, 7th December, so I have lodged an official complaint by email.

tony6403

Thomas_Crown wrote: »

My contract with Avro Energy ended on 26th October and I moved to Outfox The Market (big mistake). I decided to go back to Avro with a new account number. This will take place on 17th December.

Coincidentally I too moved to Outfox The Market.
Out of the frying pan and into the fire.
On one occasion it took over 34 minutes before I reached an agent on the phone.
They have twice insisted that I photograph my meters and email the pictures to record my readings.
They increased my direct debit payments for the winter months by about 60% with a reduction during the remainder - then changed that to an increase of approx 40%.
I'm switching again to British Gas.

Thomas_Crown

I had an email late this afternoon from the Head of Complaints at Avro Energy, informing me that a refund had been made. I checked my current account and the sum of £166.75 has been credited today.