Yodel bad service

borderlord

Hi
Notice there has been a thread on this, but that ended in 2017, so I decided to start a new one.
Here's the gist.
Parcel scheduled for delivery yesterday (5th). Waited in all afternoon and evening with no sign.
Had the Yodel tracking sit up on my pc and refreshed it from time to time.
Stayed on 'out for delivery' till 19:50 at which time it changed to 'delivered, left in porch, 18:41.
First of all, no delivery was attempted, and second we do not have a porch.
Took a look round the neighbourhood, this in the pitch black, with a torch.
God knows what the neighbours must have thought.
Anyway, found my parcel, left in the porch of the next door block.
So far, perhaps an honest mistake.
However, someone had altered the label, crossed out number 4 (my block) and written in number 6 (next door) instead.
That's not a mistake, by any stretch.
Anyway, today phoned the driver direct. He admitted changing the label, but said it was a 'mistake'.
When I pressed him, his explanation of this I could not make head or tail of.
Meanwhile, after a long wait on the phone, I finally got through to Yodel call centre, in South Africa, of all places.
Was told I would have to report this to Yodel Data Protection and given their e-mail address.
Wrote out an e-mail sent it off and it was returned undelivered because the e-mail address was wrong.
Got into a Live Chat and found out the address I had was incomplete, not wrong.
Sent the e-mail off again, and got the reply 'data protection does not answer customer service calls'.
They gave me a link to the Yodel help page, but this is only a faq page, and nothing there helped me.
Meanwhile, in the Live Chat, the agent posted the reply the driver gave to the company.
This was that he had delivered to the correct address, rung the bell for my flat, was buzzed in through the front door and left the parcel inside.
Amongst other things, we do not have an entryphone system, so no-one could have 'buzzed him in'.
Also does not explain the altered address.
Unfortunately, the agent closed the chat before I was able to request a transcript.
I did Live Chat again, only to be told I could not have a transcript, and that I would have to contact Data Protection (again) and the process could take up to thirty days.
Did press the e-mail button for a transcript of this chat.
Got the message 'e-mail has been sent' but needless to say, nothing arrived.
If someone had admitted to an honest mistake, and apologised, I might have left it there, but this succession of incorrect statements, wrong information and downright lies has really got my back up.
Not going to let this one lie.


Jeff Cottrell


Anyone with similar experiences, feel free to add on.