Mobile Phones Direct - increased price after order

Chlorine7

Is anyone else having issues with this company?

I ordered a contract for £37 with them the Sunday after Black Friday. It didn't complete until about 12 days later - that was fine I completely expected that. I'm also lucky to have received it as there are plenty of customers still waiting.

I have just seen that Vodafone have my contract at £73 NOT £37. Vodafone informed that they can do nothing and I have to contact MPD. MPD do not have an email address, they only have a phone number which is charged at 55p per minute and wait times of over an hour.

I have made a complaint via the resolver tool but MPD are not signed up to the Ombudsman Service so it may be a waste of time.

Is there any way I can cancel the contract or something without having to be on the phone for over an hour and incurring a phone bill of at least £33?

Also what would happen if I blocked the direct debit?

DoaM

https://www.mobilephonesdirect.co.uk/help/contact

To my knowledge, an 0345 number should not be costing 55p per minute. Companies are breaking the law if they don't provide a standard geographic rate phone number.

DCFC79

Use weq4u app when calling or find a freephone number.

JJ_Egan

<
Also what would happen if I blocked the direct debit?>


Your credit record is trashed and debt passed to recovery is possible .

agrinnall

You might want to check out this thread too.


https://forums.moneysavingexpert.com/discussion/5935742

peter_the_piper

https://twitter.com/MPD_Online worth a try, most companies don't like adverse tweets and sort them.



Plus how do they not have an email when they say they will contact you by email?

Fosterdog

In their T&Cs they have the email address webshop@mobilephonesdirect.co.uk as a contact method for cancelling a contract

pmduk

Fosterdog wrote: »

In their T&Cs they have the email address webshop@mobilephonesdirect.co.uk as a contact method for cancelling a contract

You've been a member of this forum for 7 years and still think people will look in the T&Cs?

Chlorine7

It was Vodafone who told me it would cost 55p per minute.

I did find the email once I asked on Twitter (they do not respond via Twitter but they do seem too on trustpilot) and there is at least a 3 day turnaround on emails.

pmduk

Mobile Phones Direct are members of the Retail Ombudsman scheme.