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Praise, vent & warnings

Archives for May 2018

totally pxxxed off with carparts4less
Ordered parts on the 20th (delivery 3 to 4days). its now the 31st and order is still processing. emailed on the 25th at 0730 got an auto reply saying they would be in touch within 48 hours, i know it was BH weekend but it is now 4 working days and nothing. I spend 2 hours waiting on live chat yesterday only to get to…
Sainsburys breakfast cereal
Has anyone else noticed that Sainsburys appears to have changed the ingredients of their Fruit and Fibre breakfast cereal ? It used to have (up until last month) a good helping of raisins (supposedly 11%) but now - I counted just 8 in a whole bowl !! A little pointless purchasing for this - I may just revert to Bran Flakes…
AO.Com and expert logistics
Just a quick messge to say thanks for the excellent service relating to my recent purchase from ao.com Regarding delivery, I was kept in touch every step of the way Person who brought my goods to the door was polite and professional, driver and mate, Gary and Chris are a credit to expert logistics Thanks Steve
Royal Mail Issues
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Progains Meals - horrible company
Hello! I ordered from https://www.prograinsmeals.com and the food arrived off and in broken trays and made it a total mess. I read online that this happened with many customers. The owner of the business, apparently a previous Dragon's Den person {Edited by Forum team}, has {Edited by Forum team} numerous people as shown…
Internet data scam
I firmly believe that data via the internet is an everyday utility just like gas, electricity and water. All of these commodities can be measured by the volume used and charged according to the tarif agreed with the customer. I do not understand why data should be treated differently in the way it is charged other than the…
Holiday Extras, compliment
Like an idiot booked an airport hotel for the wrong airport! Did not realise till a week later too. Anyway, they swopped it over with no problems at all, even though it was a no amends booking. I'd expected some drama and financial loss but they were brilliant. Generally book with them now or if they are in the ball park…
Aldi Pan Set
I bought the Aldi pan set last week, cheap at £19.99 but I've had cheaper lol. It doesn't work very well on my induction hob even though it says they are suitable for induction. I put a pan of water on to cook some veg and 20 minutes later the water hadn't boiled. So went back to my usual cheap set. Hopefully I'll be able…
Pizza Express - O2 Priority Codes
You can get an O2 Priority code for Pizza Express: "£5 Main, any day, any time" is the strap line. Just be warned that Pizza Express can withdraw this offer whenever they want, without notice or explanation (in the small print). This happened to us last Saturday when we booked a table for 5 at their Baker Street branch. So…
National Tyres - AVOID
My son visited National Tyres in Colchester for an oil filter and engine oil change A few days later he complained the engine was very noisy on start up and the oil pressure warning light was slow to extinguish. Knowing nothing about cars, I told him to take it to his local village garage Alarmingly, they found the oil…
Topcashback - £70 cashback claim declined, not satisfied with reason given for decline. Options?
I recently purchased a TV from Currys.co.uk. I accessed the site through Topcashback before making the purchase. At the time of the purchase, which was in March 2018, Topcashback was displaying an offer for £70 cashback on new TV purchases over £1000. There is a screenshot of the offer here (scrolI down to 4th post). I…
Upheaval at Homebase again
Within 2 years of Hombase being taken over for a proposed exciting new venture in home diy retail the new owner, Bunnings, has sold on the concern for £1 in what some have termed as being "the most disastrous retail acquisition in the UK ever".…
Essex & Suffolk Water
Not a vent, but praise! I can find another thread on this board for them so I guess others may chip in to share their experiences. Over 17 years, mine have been completely positive. All companies have their faults, but Essex & Suffolk Water's customer interface is proactively geared to keeping us happy! Yes they have the…
B&Q Customer Service
I've read a thread maligning B&Q Customer services, unfortunately it degenerated into a comparison of different laminate floorings and the relevant DIY skills of the instigator of the post. I have been through 7 weeks of sheer frustration with these people, and all so I could get a copy of my purchase receipt to return an…
Praise for my PCworld Laptop
I thought that I had a problem with my battery on my PCworld HP Pavilion laptop. PCworld battery suppliers told me to take battery out to get the model number. Was quoted £90 for a new battery. Put the battery back in and hey presto, it is now working perfectly. Don't know if was not connected properly, whether by the…
David Lloyd Leisure keep setting Direct Debit up on my business account
I've had a few issues recently with my Santander Business Account, I've had a number of Direct Debits appear which I know for sure haven't been actioned by me. The most recent one is for David Lloyd Leisure, luckily I keep checking to make sure that nothing gets taken or set-up, but for some reason DLL appears every couple…
Praise for HMRC (No this is not a typo)
Got my renewal notice through the post on Monday, checked it over & decided to renew online. Made a couple of minor changes & submitted on Tuesday. Got a text yesterday to say they were processing it & would be sorted within 8 weeks. Logged in this morning & it's been updated with new payments. Fair play to them, the…
"I've reached out to them..."
I'm reaching out to my fellow forumers to ask that they stop reaching out and revert to getting in touch or simply contacting. Please help. It makes my eyes bleed!:(
QVC Returns - Warning
Got QVC returns process wrong again. Should have remembered. They advertise 30 day return, but don't return original postage even if you post goods back next day UNLESS you contact them by mail, phone or special on-line form to cancel the order within 14 days. Returning the goods with the returns form inside the parcel and…
Gigantic - ticketplan con
Bought 2x tickets for Lets Rock Bristol. £1.49 for ticket protection.... OK not much so why not (tickets are almost £50 each). Also, at the same time bought shuttle bus tickets for £5 each. Yes its my fault for not checking - but I've been charged 4x $1.49 for insurance - yes Ive paid £1.49 insurance for a £5 bus ticket!…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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