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Praise, vent & warnings

Archives for May 2017

Beware: RAC auto renewal even though letter received saying otherwise
I received a renewal letter from the RAC stating (in 5 different places on the first side of A4) that in order to renew, I would need to contact them with new payment details. I didn't contact them but they auto renewed the policy and debited my account, causing me to go into an unauthorised overdraft and incur a charge of…
Sheerlight Design , Adrian McElwee Fine Design Sussex and Nuglas sheerlightdesign.com
Be very wary. Climate Glazing climateglazing.co.uk AMCBUILD AMC build SHEERLIGHT DESIGN Fine design sussex This character has re-appeared as Adrian and uses the name Mark King also, aswell as any other name he can hide behind on his e-mails. Currently living Crawley Down. Working Horley, Kent, Surrey, Sussex, Essex…
3450 Beko Tumble Dryers Fire Risk Alert
As seen on the Beeb website today: http://www.bbc.co.uk/news/business-40091191 Product: 8kg and 9kg Beko and Blomberg condenser tumble dryers - manufactured between May and November 2012. Models: DCU9330W, DCU9330R, DCU8230, TKF8439A, and DSC85W The news report says " The company has issued a safety alert about the fire…
Range Cooker King
warning do not buy from these people I ordered a dishwasher £349.99 they took the money out of my credit card then cancelled my order I have sent emails no replay I have been phoning them now for 3 days no replay I have tried to get in touch with CC all I get is a stupid automated number I have sent them 3 emails no replay…
Arnold Clark Salesman
Got a call last evening from George at Arnold Clark trying to interest me in buying a new car, the only reason they have my phone number is because I bought a new car from them on the 1st of March. Do they think their cars so bad that they need to be replaced every 3 months? :mad:
Be careful with Rental car companies or courtesy car
Recently my friend rent a car it fuel gauges was 3/4 of the tank and when he asked they said they filled the tank but problem in the gauge. Next day when he filled up tank he had to fuel extra 15l into it and fuel gauge came with full. He asked the guy and this time he said this car is monster and consume lot of fuel…
Refund promised by Ocado driver, used the item, refund never happened.
I wanted to refuse delivery of an item on the door but the driver made a discretionary decision and said I could keep it and would refund me. I thought he was very kind when he said this, and a few days later used the item (it was expensive vinegar). But then it dawned on me, had the refund gone through? No. I've contacted…
Passport Office.
Thumbs up for the Passport Office. Sent 2 passports for renewal last Tuesday and they were hand delivered tonight. Used the Post Office check and send service and had a confirmation they had been received there Thursday. Brilliant service.
Help!! Scammed?
Dear All, This is my first time posting anywhere, but am in need of assistance. I ordered an item from China, and after a few days arrived in the U.K. Royal Mail had prccoessed the item, but some details were not filled in correctly so is being sent back to the sender (In China, which I find strange as the refund address…
Costco Tyres dont go there
I went to Costco Tires as 2 of my tires needed replacement, they were cheap for a premium tyre so I thought I was getting a good deal. Because of their policy they had to put the 2 new tires to the rear of the car. When they took the tires that we thought were ok they noticed that the newish tyre on the rear had been eaten…
Praise to Cottam Brushes
When i buy paint brushes i dont buy the cheap ranges i will pay the money to purchase a good quality brush that lasts ( my last 1 lasted 35 years). So in Feb. this year i decided to get a new brush as my 35 yr old brush was dragging while painting. So i purchased a Cottam brush from a local trade supplier, at the beginning…
Blooming council did not want to know when I reported a dead rat in my back garden !
Blooming council did not want to know when I reported a dead rat in my back garden ! They just said stick the thing in my dustbin (Great idea as it will stink by the time my dustbin is next emptied) ! She (the council) offered me some other pointless advice like she will not get any pest control people around to my place…
P & O Cruises took money from my account
I had an email from P&O informing me that they had mistakenly charged a number of accounts in error and mine was one of them. I duly noticed £195 was taken from my account and credited 3 days later. It could have caused some people a problem with bank charges and obviously should not have happened. No explanation has been…
Scam calls/Credit card fraud
Coincidence? I bought online insurance from Quotemehappy with my credit card.(Cardholder Not Present [CNP] transaction). Have since received several phone calls a day from scammers.Many with bogus telephone numbers (I check everyone) mostly "insurance" related. Then a few weeks later I have fraudulent activity on my credit…
Schuh shoes: Poor quality and service
Some shoes we bought for our daughter from Schuh about three months ago now have a hole in the sole. They were far from cheap and most companies would just replace or refund these, but not this company. We were told that they would have to be sent for a quality inspection, which seemed a little odd, to say the least.…
Ebay complaints
Well I'm not really going to complain about ebay - to be honest there is a lot I like and I've generally been happy with customer service. But what I will do is put up a transcript of my conversation with their customer service and be interested to hear what others make of it. Am I just being too picky? Or are they being…
Fitbit return in currys
Hello I bought a Fitbit Blaze smart watch couple days ago in currys. I am very unhappy with this product. It adds steps while driving a car and doesn't work as good as i thought it would with endomondo app. I found on currys website that i can return unwanted item only unpacked or if its faulty. The problem is that this…
Post office fee
I recently bought something from a website abroad which was posted to England. Now I fully expected there to be duty/tax on the item as it came from outside the E.U which was eight pounds, what I did not expect was the further eight pound fee the Post Office levied to collect the duty. In future is there any way to prepay…
Due Diligence......who do you give your money to?
What do you do to determine just who you are giving your hard earned money to? Most companies undertake the process of due diligence to determine the status and solvency of companies they deal with. We too as individuals should undertake a form of due diligence and not just trust to luck. Having just undertaken a…
"Be a product tester" -- Grrr!
Stupid me. I responded to a pop up that invited me to be a product tester. I'd get to keep the product afterwards, for writing an honest review. Sounded legit. OMG. I was sent through an irritating, time-consuming process of being asked a thousand questions - did I want this that and the other? I clicked NO on everything.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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