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Praise, vent & warnings

Archives for March 2017

Cashback scam, Argos.
I just bought something from Argos online for collection. About to Sign Out when a cashback offer appeared that would have paid for the item. I am always suspicious about these offers, so I scrolled down a little. They wanted my card details, so I scrolled down a bit more. It was an agreement to bill me £15 a month from my…
Mountain Warehouse one for mathematicians.
So my DW bought three items, two tops, one £24.99 and the other £19.99 which rang up as £14.99 at the till, both with mix and match BOGOF plus a tee shirt for £5.99. We get a discount, not sure how much, as we are members of the camping and caravan club. The bill came to £26.33 and no matter how I try I cannot work it out…
Advise Please
Could anyone please advise me on this? If you know of a company/business that is employing staff and there is no National Insurance paid, the staff are paid in cash, never receiving a payslip (So I am thinking this could be some sort of Tax avoidance) The owner is running 3 businesses that I know of - maybe more and they…
Apelson - has anyone had dealings with these?
Hi all Not sure if I'm posting this in the right Forum but didn't know where to ask. My daughter has received an email from Apelson (never heard of them) thanking her for registering an appliance. The gist of the email is below: Dear ........, We thank you for taking the time to register your Unbranded Hood. Below are the…
Giving companies money
On 3 occasions in the last week I have tried to give companies additional money but 'their systems' do not allow them to accept it. The irony is that one of the companies has been chasing me for over a month now to make a payment but 'their system' will not allow it to be entered; in the other two cases it is for upgrades…
Amazon prime fiddle
Whilst checking my CC account recently I discovered that Amazon have charged me for Prime for which I have never signed up for, even more annoying they did the same last year and I missed that. Amazon refunded me the £158 straight away but I am still waiting for a satisfactory explanation. Not to put to finer point on it…
Expired ID - not proof of age?
Hi all, Not sure if this is the place to put this but couldn't find anywhere more relevant as this is the shopping and groceries section? If I'm wrong please feel free to move it. Is an expired driving license really no longer proof of age? I only ask as I was trying to purchase some wine this afternoon at a well known…
Lookers Vauxhall Vent
I booked our car in with Lookers Vauxhall a few weeks back. I initially called them due to a problem we've recently had corrected on our car that the local garage said may require an ECU update they couldn't perform that may cause a problem with the DPF. After confirming we already had the latest update available (so…
Prestige Flowers
Please do not use this on-line company Prestige Flowers. Really poor flowers - do not specify how many flowers in 'small, medium or large' bouqet and only lasted a few days. Really bad customer service. It's like they are waiting for you to complain as they have a standard patterns of replys to complains. If you need any…
Border Force Customs Charges
I recently had a parcel intercepted by the Border Force Customs and a charge levied at £18.28 (10.28 Customs + 8.00 Post Office Handling Fee) The parcel was a set of keys, my own property send from the USA. I challenged the Border Force Customs and have received a refund for the £10.28 but not the Post Office £8 which is…
Seller removed from Amazon - not informed
I ordered some make up brushes in January for my Guide unit - they asked about learning how to use make up properly. The brushes have not arrived and are overdue, so I contacted the seller. I received no reply. Tonight I contacted Amazon about this. they told me that the seller (ToBeBetter) is no longer trading with…
What good deed have you done today?
http://www.bbc.co.uk/news/uk-england-nottinghamshire-39340315 :T
Finally given up with Chris Evans
I have listened to the Radio 2 breakfast program for about 40 years. Terry Wogan was the perfect start to the day for me. I have persisted with Chris Evans with plenty of moans but now I can stand that Buffoon Evans no more. I am sick of his inane talking and constant pathetic guests. Anyone recommend a station that is…
Huge praise for Sky
Got home from work at 8.45 pm last night. Changed to Sky Fibre from normal Sky broadband yesterday, i've been with Sky for years. Plugged in new router but no broadband access. I called Sky at about 9pm, they were unable to fix it for me over the phone so arranged a visit from an engineer for me.They sent me a text at 7am…
Virgin Media
Like so may people with land line and mobiles I continually get lots of calls now from scammers. The usual culprit making out they are from Microsoft technical dept. Yesterday it happened to me 3 times and on the 3rd time I answered as Microsoft. The guy the other end said rubbish and I am going to kill you. I phoned…
Email Spam Warning - Betfair
Hello everyone, I cannot provide proof, so you'll have to use your own judgement - on my word as a savvy and careful internet user. After making a Betfair account to bet on an England game (I thought it was a well known company and trustworthy), I began receiving spam emails like a plague. It went from 1-5 a week that were…
Scammed on Gumtree - Chance of recovery poor
On 3rd March 2017 I responded to an ad buy a guy selling 4 x Amazon Fire TV boxes on Gumtree. We texted back and forth, I checked that they were boxes, not Firesticks and after satisfying myself regarding the item decided to buy one. I offered a PayPal payment, (I'm a longstanding eBay seller/buyer and PayPal user) but the…
Problem with Amazon return
I ordered a leather bag 'fulfilled by Amazon' from a company called 7Bags. The bag ordered was by Quench London and lad a label saying 'real leather'. However,the one sent looked the same,but was by Lorenz, which wouldn't have been a problem, if the label hadn't said 'with man made materials'. A first thought would be that…
Really Tesco !!! - 450 shops and this is how you reward loyalty ...........
My lovely delivery driver came to my door all smiles that I had reached the grand total of 450 home delivery shops with Mr T. The driver had envelope in hand which of course I excitedly opened. Alas the disappointment !!! - for being such a loyal shopper - spending on average of £110 per week - lots more at holiday times -…
Sit in protest at HSBC
Ok, sorry this is a long one but in a nutshell my husband had a cardiac arrest and has been left with severe brain damage. This is part of the original complaint letter I sent to HSBC in 2013 at a time when he was in intensive care. Whilst he was in ICU I contacted HSBC about his bank account and credit card who said I…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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