Lookers Vauxhall Vent

Mista_C

I booked our car in with Lookers Vauxhall a few weeks back.

I initially called them due to a problem we've recently had corrected on our car that the local garage said may require an ECU update they couldn't perform that may cause a problem with the DPF.

After confirming we already had the latest update available (so shouldn't be an issue) I was notified there had been a product recall on our vehicle for strengthening of the seat belt tensioner mechanism. We hadn't received their notification letter due to not informing them of our new address (totally on us).

I booked an appointment to have the work carried out today but when my OH took the car in they said they couldn't carry out the work today because the parts they need were out of stock and on back order.

Now, I understand that parts can be out of stock and may require ordering but what has infuriated me is they had opportunity to let us know prior to wasting our time.
I updated our contact details with them and I've been receiving several text messages per week from them reminding me of the appointment and how important it is to let them know if we can't make it.
Surely it shouldn't be that difficult, out of common courtesy, to let us know they cannot carry out the work instead of letting us drive all the way over there to tell us they don't have the parts?

sheramber

The bookings and reminders for our car come from an office 200 miles away for our local garage so I doubt they have any knowledge of the local sutuation.