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Private phone call? (Virgin Media)
We have Virgin Media phone line, broad band and cable TV. A couple of weeks ago, I went to answer the phone, and when I said "hello?", someone else said "hello?". But it wasn't the other person who called me who said hello, it was another person who the call was intended for. They appeared to have dialled two numbers at…
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Expedia refund policy
The refund policy for Expedia is shocking! Having booked a hotel for end of december I noticed that I would be left a little short for the month so decided to cancel (and re-book for a later date). Now the cancelling bit was easy and no cancellation charge, what astonished me was that they said it might take up to 2 weeks…
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Praise: JOY clothing
Just wanted to praise JOY's exemplary customer service. Due to a flaw in their website I was apparently able to order a dress that was out of stock. This was part of a larger order and the other items were in stock. I received a personal email from one of their customer services assistants not only refunding the cost of…
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sky tv -awful customer service
My parents have been sky customers for over 15 years paying silly money for tv. Sadly the current sky box is failing and I rang up today to sort a replacement. This took over 1 hour and still not resoled, on an expensive 0844 number. They offered a new box for just under £300. My parents are out of contract so I asked if…
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Lidl Disposable Gloves
A vent and warning. For a while now I have been buying the Lidl disposable gloves when they have them at £4.99/100, a reasonable price. They have always been clearly marked as nitrile. This week the gloves are available again but the packaging has no obvious marking as to the material of the glove. Very close inspection of…
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The Pension Careline
Just got a call at work for my boss from The Pension Careline wanting to 'help' my boss unlock any frozen or forgotten pensions he might have. Had quite a good chat with the chap - [TEXT DELETED BY FORUM TEAM] - on the phone who basically acknowledged it was a fishing exercise and is the next 'PPI' type thing. Told him we…
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Mcdonald Pancakes Awol
I recently had Mcdonald Pancake - gate with my 6 year old daughter ... After having to get her up at 5am and travel 2 hours on the train to work (she was spending the morning with me at work). The promise of a rare Mcdonald Pancakes and syrup treat kept her on her best behaviour. Sod's law when we get there they have been…
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Scam warning
I would like to bring this to peoples attention. People need to be aware of this Scam. Mycashfreebies I recently signed up for this system, believing that it may be something that those unable or unwilling to either join an affiliate business or MLM could use from home to help generate a genuine small income from…
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Co-Op Bank And Their
(Sorry had to rejoin as I can't find my old details, wasn't much to see anyway to be honest.) Is anybody else finding Co-Op to be a bit primitive? I opened an account with them a few months ago and have found the online aspect of things to be horrendous. This morning I got a recorded message saying that my account had a…
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A warning on Tesco Clubcard points and vouchers - 'expired' vouchers policy change
Not so long ago, when Tesco had a more caring attitude to its loyal customers, it adopted a fairly relaxed approach towards vouchers that had passed their two year time limit. After all you'd spent good money with Tesco, you'd earned the vouchers, and there was no good reason why those vouchers should magically lose all…
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Co op bs
Do you agree !!!!!!!! offers with inflated before prices should be banned ? I saw this CO OP half price offer today 1 kilo of Napolina pasta now £ 1.19 was £2.39 It's insulting that they think we are stupid enough to beleive that or any bog standard pasta ever was £2.39 a kilo. ( maybe in Harrods in Dubia it is ? ) we…
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1and1 asking for web password over the phone
Hey all, just a quick 1&1 warning I get a lot of expiring domain type emails from various companies. Many of which I dont renew but I missed one with 1&1 which must of been some kind of auto-renewal (not an option I usually go for). In my first experience of its kind, I'm being threatened with a debt collection agency for…
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Praise for Virgin trains
A big thank you to Virgin Trains this morning! When I tried to print out my e-tickets at home earlier, my printer decided to die despite multiple attempts to rescusitate, and so I experienced the frustration that goes with an impatient cabbie waiting outside, combined with…
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Danger from neighbour's garden
My friend's house is built on the side of a very steep hill (it was once a stone quarry). Her back garden rises extremely steeply - it's terraced at the bottom, but the top is an almost vertical grassy bank with an untidy hedge at the top. The houses behind are on the flattish top of the hill and face in the opposite…
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Littlewoods Poor Poor Poor
I ordered a bed and furniture insurance from Littlewoods at the begining of June and received the bed and insurance docs around 2 weeks later. On assembly of the bed it looked and felt sturdy so I put my bedding etc on and went to work. I came home from work and got into bed (alone) only to wake up at around 4am to a…
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Customer Service from Duracell -or maybe not.
Thought i would share my experience. We recently went to get my Son's camera out and found the batteries in it had leaked and destroyed it: The batteries were all new and in date but came from different packets - 3 were Duracell Plus and 1 Duracell Ultrapower. They had been sitting in the camera for about a month to 5…
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Cousins Furniture - terrible customer service!
About 2 weeks ago, I ordered a chopping board set from Cousins which was described as 'stainless steel' and had a photo of the stainless steel set. When it arrived, it was plastic rather than stainless steel, and completely different from the one in the picture. I phoned to complain and was told that they were in a meeting…
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H & M Gift Cards Expire!
Apologies if this has already been posted but my search technique isn't the best... Just a warning to anyone thinking of giving or have recently received a Gift Card from H&M - they expire after six months. My daughter found this out recently when her Gift Card was refused at the checkout; the assistant told her it was the…
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Just Eat & local take-away
Ordered food from a nearby Take-Away through Just Eat (because that way I could pay by card). We've used this place a number of times before, and there's usually something not quite right: the kids meals come with different things than we order (options are smiley faces, fish fingers, chicken nuggets, dinosaur shapes - its…
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play.com?
have an account with them but used a CC this time and they took 2 x£1 out my account, showing as pending so probably not going to be taken just checking I have the account but due to them doing that my cash I had in for the product got declined. do they normally take 2 lots of £1 out? I emailed them but got no reply
