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Praise: JOY clothing
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angelil
Posts: 1,001 Forumite
Just wanted to praise JOY's exemplary customer service.
Due to a flaw in their website I was apparently able to order a dress that was out of stock. This was part of a larger order and the other items were in stock.
I received a personal email from one of their customer services assistants not only refunding the cost of the dress but also refunding my postage (even though I would still be receiving other items). On top of that, she created a personalised discount code for me that would be valid for 6 months, giving me a 10% discount in future. What excellent service :T Well done JOY! :T
Due to a flaw in their website I was apparently able to order a dress that was out of stock. This was part of a larger order and the other items were in stock.
I received a personal email from one of their customer services assistants not only refunding the cost of the dress but also refunding my postage (even though I would still be receiving other items). On top of that, she created a personalised discount code for me that would be valid for 6 months, giving me a 10% discount in future. What excellent service :T Well done JOY! :T
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Now that's what I call superb customer service. Some other penny-pinching companies could learn a thing or two from this story.
Yes, well done Joy Clothing.0
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