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Praise, vent & warnings

Archives for March 2013

***tard nuisance calls!
I am losing it... Just recently, we have had a MASSIVE surge in nuisance calls. We've had 11 calls so far this morning from some Indian call centre trying to get me to reclaim PPI, telling me they're from Windows Support Team calling about my non-existent computer problems etc etc etc, half of which have just been blank…
Blockbuster Online Account Cancellation
Has anyone else had problems cancelling their online subscription to Blockbuster? I initially tried to cancel online and it directed me to a telephone number to cancel, which I have called numerous times and not got through. I have sent 3 emails to their customer service team and not had a single response. It's got to the…
recorded delivery delay
I sent a letter by "signed for" recorded delivery - first class on Tuesday and it still has not been delivered - according to the royal fail "track and trace" it is being progressed through our network for delivery. What does this mean ?
Rayban repairs
Hi, Has anyone heard of these people? I need to have my sunglasses repaired, I've found them online and I don't trust companies at the best of times let alone when I have to send them my stuff! Any help will be appreciated, Thanks.
UK Ikea website
I am trying to get onto the normal uk website, why is it saying China? Under ask anna I typed how can I show prices in pounds, £ , uk stores etc and all I get is a chinise reply. I have been trying for over an hour and have typed Ikea Cardiff into google no joy, thought I'd get in by a link from here about curtains, no joy…
Tesco Broadband nightmare
Hi all, Just had to post this. Have had a terrible two months dealing with Tescos Home Phone and Broadband. I decided mid January 2013 that I would try to find a cheaper supplier for my home phone and broadband. Because I live in quite a rural area of Dorset, I did'nt have alot of choice of suppliers. But Tesco came up…
Praise for random act of kindness
Many, many thanks to the gentleman who picked me up off the ground after a nasty fall in the town centre on Monday afternoon. :A Being of an age these hurt a lot! I was feeling groggy when he helped me up and made sure I was OK and as a result I didn't get the chance to thank him properly, or even get his name. Restored my…
New NHS 111 service
So, went to call the GP out of hours service last night as DS2 was projectile vomiting at 1am. As DS1 and myself have been diagnosed with scarlet fever which started the same way, I figured I'd get DS2 looked at ASAP so if he had it too I could start him on the penicillin. Anyway, phoned the number for the local OOH…
Praise for EazyPark Meet and Greet Manchester Airport
I used Eazy Park for the meet and greet service at Manchester airport last month and just wanted to say how great they were! Friendly staff, really professional service and a great price :) They left a keyring on my car keys (good marketing there btw!) so i called and managed to negotiate a great rate for 2 cars when we go…
Barclays Bank - Possibly employ an idiot...
Went to Barclays bank yesterday to close a deceased account as i'm the executor. Barclays say if the account has less than £15k in you don't need probate. I get called into a meeting to meet one of their senior bankers. He brings up the account details and goes "Unfortunately because there is £11,500 in the current account…
Congratulations ( possible winner)
I used to get lots of emails care of some half decent companies from a company called Spruce Mountain Networks ( big green print at the bottom of every email) absolutely was snowed under with spam from them, managed to unsubscribe , eventually they stopped. Today hurrah I am told congratulations you are our possible…
Topcashback suspended my account with no reason whatsoever.
A few days back, I tried logging in, however, the website kept informing me that the details I've input are incorrect. I tried the password reset option then, which too "failed". I contacted TCB with regards to this, and an individual named Carl responded: "Hi there, Thank you for your message, I’m sorry to hear that you…
You MUST lie to cold callers...
... I recently upgraded my phone with T-Mobile. Someone has obviously sold my details on to a scummy company offering phone insurance. I received a call today from an Indian chap: Him: Hello this is Raj calling from (some incomprehensive third party company) and we'd like to offer you insurance for your new phone. Me…
GAP: terrible customer service in the UK
If you're ever in doubt about a GAP item, product or service, then don't buy it. I've been having incredible problems with GAP UK, and they consistently weren't reading my emails, ignoring requests to elevate to a supervisor, sending generic replies, different people receiving my emails each time (not caring about past…
Ripped off via Gumtree (2)
Guys I really need your help, and once you have read what has happened, there will be comments such as 'it's Gumtree, what did you expect would happen', 'You rushed and made silly mistakes', 'you are dumb'....trust me I know all this and seriously am kicking myself and mainly for having faith in people. Its heartbreaking.…
Ripped off via Gumtree (1)
Guys I really need your help, and once you have read what has happened, there will be comments such as 'it's Gumtree, what did you expect would happen', 'You rushed and made silly mistakes', 'you are dumb'....trust me I know all this and seriously am kicking myself and mainly for having faith in people. Its heartbreaking.…
British Red Cross Mail Shot
Does anyone else feel that the expense of mail shots from charities cannot be justified? Yesterday I received a pack containing a card, bookmark, 2 coasters and a pen, freepost envelope, blank envelope and a request to donate either a one-off £5 donation or a regular donation enabling Gift Aid. Today I've received another…
They wanted to me to sign up to an undertaker-and I'm not even dead!
Hi folks, I singed up for one of those over 50 life insurance plans with Sun life at £4 a mth a cash pay out for your family if you die, though not a lot for £4 a mth. Couldn't believe it yesterday when I got a call from them welcoming me to the plan and then went on to say, "we have a free additional benefit for you, have…
Paisley Freight - AVOID
On Monday I paid for two 17kg boxes to be sent 170 miles to Devon. The company I decided to use is called Paisley Freight. I booked my two items to be picked up the following day, they state it will be anytime between 8.00-18.00 I'm in all day, nobody comes. No phone call, nothing. The Paisley Freight contact number is…
MSE News: Kitchen firm DM Design fined £90,000 for 'relentless' junk calls
"Home renovations firm DM Design is fined by the Information Commissioner for breaking rules on marketing calls ..." Read the full story: Kitchen firm fined £90,000 for 'relentless' junk calls Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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