Paisley Freight - AVOID

1886

On Monday I paid for two 17kg boxes to be sent 170 miles to Devon. The company I decided to use is called Paisley Freight. I booked my two items to be picked up the following day, they state it will be anytime between 8.00-18.00

I'm in all day, nobody comes. No phone call, nothing.

The Paisley Freight contact number is only manned until 16.00 so you can't get in touch with them until the next day. I called them today and made them aware how bad their service has been. They basically just blamed the agent they use, they said my address could'nt be found!!!!!!!
I explained it's just a normal house on a normal road, the house number is not only visible by the roadside, there is also a house number on my front door.

The guy said I can have a refund if I'm not happy, did'nt offer any apology etc. Awful customer service. He went on to say I could leave the two parcels in a safe place if I need to go out. What is a safe place? IMO a safe place is an area that is locked up. I said if the items go missing/get stolen what happens and he replied something along the lines of it's not my fault if you live in that sort of area!

I actually live in a nice, quiet village.

I work for a company who specialise in home delivery, a shame it's in food only. We would never leave a delivery failed without informing the call centre first and ringing the customer's contact numbers, if they are'nt in we leave a card.

I said why do you ask for my contact number when you don't bother contacting me, again he fumbled around for an answer. Shocking service, one to be avoided

PAISLEY FREIGHT
PAISLEY FREIGHT
PAISLEY FREIGHT


:wall:

battleborn

Why did you use this company?
Price?
Recommendation?