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Praise, vent & warnings

Archives for June 2011

Have you visited Ikea today 30th June
I visited my local Ikea today and bought a few items, including an Ikea family offer. The total was £6 but the amount taken from my card was £11, when I pointed it out to the assistant she directed me to customer services. I then queued for a while to see customer services got to the till and the guy offered to refund my…
Tesco Photo - Praise
I registered with Tesco Photo to print off my holiday pics and got 50 free prints for registering after reading about the deal on here. Ordered them to pick up at my local tesco and they were ready in an hour! Brill service! Good quality prints too. Was a bit sneaky and registered an account in my OH's name and got another…
Google - come here often banner?
Can't see this mentioned anywhere on MSE. Am I the only one to find the blue the Google banner at the top of their pages annoying? The banner even appears if you make Google your homepage. No means of contacting Google about it except through their useless help forum. Edit - other users reporting this annoying - link here
tesco clubcard rant
:mad:just rung up tesco clubcard to report a lost card the woman said that because i got 2 cards limit i had to go to the supermarket and pick up a new card. i reported lost my 1st card lost online why wasnt it cancel tesco cs a joke
* Little Treasures Children's Trust Collections *
Help appreciated from anyone here who can read a balance sheet! We've received a plastic sack through our letterbox from Little Treasures Children's Trust (registered charity no: 1119024.) The sack is over-printed: 'Little Treasures offers help and support to improve the lives of sick children and their families. There are…
Praise for Accurist.co.uk, as always!
Yesterday the battery went in my faithful OLD Accurist watch (not what this thread is about btw). OH bought me a new Accurist for Christmas last year, had it altered (it was too big, came back too small) and lost the links that the jeweller took out of the strap. So, after searching the house high and low and conceding…
Cancelling '3' Mobile phone contracts
Hi All, Had to come and vent my spleen about the hard sell experienced from 3 yesterday whilst cancelling two contracts. Tied in to an 18 Month contract which was fair enough but temporarily moved abroad with work so not used phones for nearly a year. After a good 20 minute wait to speak to an operator, this Woman would…
Double 8 Tickets -Aaaargh!
:mad::mad::mad: Booked tickets to see Paul Simon on 28th June. Checked with Hammersmith Apollo show was still "on" at 4pm so travelled up to London. Got there at 6.30 pm to find out show had been postponed until the next night!!!! Couldn't get hold of Double 8 tickets - the line just kept ringing. Eventually got through on…
"We'er currently experiencing very high call volumes.."
I hate this. Then they give you a recorded message cross-selling you other products. GGGRRR!! Are they experiencing such high calls because their products are rubbish? Or because they don't invest highly enough in customer services. If I hang up after several minutes, and then decide to call their sales line, the phone is…
Fake amazon £10 discount
beware any visitors to amazon.co.uk shown a £10 gift voucher in your basket. It is an advert for mastercard and not a genuine discount. Amazon apologised to me for it being misleading but said they have no contractual obligation to pay the £10 and will not uphold it.
Praise: Public sector strikes
I'd like to say a big thank you to all the public sector workers striking today! For the first time in years my journey has taken less than 30 minutes to work, and I managed to grab myself a coffee and something to eat. Keep at it guys!
Vent - bloody selfish sods leaving an injured man in the road!
Well Christ, what an experience I've had today. Went out for a pleasant walk in the sunshine whilst I'm out of work (boo) and sauntered down into the countryside near Newcastle. Walking along the road, I see a guy lying in the road up ahead, clearly bloodied. I also see two cars carefully driving round him and carrying on.…
Skyparksecure - joyriding in my car!
A warning to anyone who might use Skyparksecure... I put my car into their care over the weekend while I was away, they travelled 97 miles in her and burned out my clutch! When I called to complain, I was asked to put it in writing. 24 hours later I got a form email back stating that they were not liable. They did however…
hotel cancelled by airline
Folks In Jan i booked a all inclusive hotel in majorca with flights included for the sum of £1440 which was for 2 adults and 2 kids . With only two weeks to go till my holiday i have been emailed by the airline to say that my hotel is no longer avaiable but they have offered another hotel in its place . What a dump they…
Average teacher pension £10k....
I hear this quoted now on most news broadcasts...can someone explain this figure? How long do you work before retiring? What is the average salary at retirement? Is there a lump sum? Is it a final salary scheme? just curious as to how they arrive at this figure, perhaps an explanation might get more people on their side.
Warning/Vent British Gas
Decided to take out Homecare 200 from BG to cover boiler repairs and service this came up at £204 then when the option to pay came up they were charging an extra £6 for the use of a debt card. Thought it was usually for using credit card that they added the extra. So they have you over a barrel so how else can you pay…
Carphone Warehouse - repairs - vent
I purchase a samsung apollo approx 6 weeks ago, last week it broke and I took it into the store. They advise to take it to another store with an EXPRESS repair centre. I done this, waited about for 3 hours to be told it couldnt be fixed they needed a part for it. It would take one week. Tried to call yesterday to see if it…
Praise: Cuisinart
Our two year old Cuisinart ice cream maker mixer stopped working properly last week. It is the size of a large breadmaker and a bit heavier. I rang Cuisinart expecting to get a either a service call or a spare part in the post. No, the young lady said without prompting "sorry for your problem, we will replace it with a new…
Egg credit card customer service praise
I was looking through my Egg credit card statement online last Monday and I noticed a transaction that I hadn't made (It was only for £4.01 and was a paypal purchase). It seems that someone had managed to get hold of my card details and had linked this to their paypal account. I contacted Egg on Monday afternoon at about…
WHSmith!
Not directly involving myself but something I witnessed yesterday. Picking up a friend from the airport, went into WHSmith for a drink, standing next to a pregnant lady at the fridge, exchanged plesantries when we both went for the same bottle of juice. She took another bottle and walked towards the til, I was behind her…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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