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National Express... I'm shocked!
Had a nightmare journey on a national express train the other week. Train was over an hour late and I ended up abandoning my journey. I grabbed a claim form, thought I may as well apply for a refund but thinking they'd never offer me one. Sent it off a day after the nightmare journey and a week later I received a refund,…
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LOVEFiLM Free Voucher - Anybody else not received theirs after 30 days?
LOVEFiLM Free Vouchers with Free trial... Has anybody else found that Lovefilm want to get out of giving you the voucher if you cancel your account? :mad: I have been told 5 times across the space of two weeks that I will "get the voucher within 24-48 hours". Latest I have been told is by Rachel, the so called "Floor…
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How binding is a Gentleman's agreement?
I purchased 2 concert tickets for a former colleague with my credit card as they paid me upfront for them. However we have had a major fall out due to their very poor work ethic and leaving my family business in the lurch, which is why they are no longer an employee. In an attempt to be equally as vindictive as they were I…
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YouFrame.com - rude
I have to vent my anger at this company for its rudeness and the way it deals with queries. I ordered a canvas print on the 18th April but a yet to recieve it. I sent a couple of emails (after finding the correct one on their site) to ask the status of my order. I got a very rude, sarcastic response: Hi This is due to be…
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pc world/techguys/coverplan
having brought my laptop a few years ago from pcworld i was advised to purchase the coverplan package at a cost of £8.99 per month which i was/am happy to pay for a whatever happens policy. the first issue comes in september 2010, i broke the power connection inside the laptop, so i made my first claim, the laptop was…
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Dealing with Cold Callers + phone
Ok so you registered with the telephone preference service you found the convoluted way of stopping unspecifically addressed mail from the royal mail we know your good but how do you deal with the unrepentant and persistant liars who continue to phone and post - often from abroad - so the same laws dont apply I thought…
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ASDA notify TV Licensing over Hi-Fi Purchase
My 73 year old mother does not watch TV, she listens to the radio. In April, I purchased a Hi-Fi System from ASDA Direct for her, using her details. Today, she has received a letter from TV Licensing to advise her that ASDA notified them she purchased a "tv related" item and that she needed a TV Licence or had to go thru…
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TRAIN Prices! It's so silly!
Ok, so I need to go to Doncaster at the end of May for a wedding, and I'm looking at train prices. Now I only actually need a single there for 2 adults and 1 child from Huddersfield, so I put that in on the National Rail and it's £32.25 So out of curiosity (sp), I find out how much it would be for a return. So for a return…
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Vodafone over charging!!
I've had a contract with Vodafone for 15 months on a contract that should cost £25p/m but my bill is always £45+. Today, after many days of trying to get a reply from Vodafone customer services about trouble gaining access to my online account I finally logged in and they have charged me 83p pretty much every single day…
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The joys of ordering from Wickes
I ordered some guttering and waterbutt for my shed plus a basin tap for the bathroom with free next day delivery The next working day the waterbutt and guttering arrived but no tap, it was not even mentioned on the delivery note as 'to follow' I ring them and get told that it will be arriving separately some time in the…
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A Little Grump
Well Freddie loaded up his new Lloyds TSB Card Reader to log on to his business bank, put in his PIN, incorrect PIN. Did it three times then managed to get PINNED and eeeeeh. Best thing is clever cloggs Freda comes along and says I got wriong card in machine. Do I Chastise Freda for being too Clever Clogs or just ring up…
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wilkinsonsplus shed wilkos
Value Traditional Apex Shed 6ftx4ft delivered today and proberly the worst item i have ever bought. it has very poor quality wood which is held on by staples yes staples, with knots and split bits all over it, they wont accept it back as they say i accepted it on delivery, huh. i had a chippy look at it today and he said…
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WARNING - My Parcel Delivery.com and other online couriers
I just want to raise an issue that I think is rather serious, that of online 3rd party couriers. They take your money and then deal direct with the actual couriers (citylink, tnt, dhl etc). As non-account holders the general public can't go direct to many of these couriers and have to use these 3rd party companies which I…
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Horrid local teens - vandalising my house!
Sorry I just have to vent about the obnoxious teens who live hang around outside my house. We have for a long time had problems with gangs of kids outside the house. For the most part they are just noisy for a few hours in the evening and then go. We live opposite a supermarket which was kind enough to create a series of…
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And so it starts with Vodafone
I took out a new contract with Vodafone at the beginning of last month, I stupidly ignored peoples warnings against them and the problems have begun already. The first payment for my bill was 19th April which came out of my bank by direct debit and if I log onto my account now my balance is £0.00 as my next bill hasn't…
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Chris Bowers, whispering tree nurseries. BEWARE
I have been well and truly conned by these people. They sent me completely rubbish and dead plants and were very rude in response to my polite e mail. . Read this, I wish I had before ordering http://davesgarden.com/products/gwd/c/3099/
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Cex...How can such a company go on???
Ok basically ordered a Macbook air from them which was for obvious reasons way above £200 which means as stated on their site they will delivery using special delivery royal mail (which is always next day) The item said 2 in stock and 1-2 available at the Plymouth and Hull stores. Waited and send a few emails regarding…
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Focus DIY
I am posting this here on behalf of the first time poster that got slated this morning for mentioning this. http://www.bbc.co.uk/news/business-13283501 Focus DIY is going in to Administration and will not be taking any further online orders. For those saying this is not a grabbit please see post here…
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Bag stolen in store on Oxford Street
I had my bag snatched while shoe shopping with a friend in a store on Oxford Street. There are rows of shoe aisles and we were sitting on the seats at the end of one of these aisles. We (foolishly) put our bags on the floor by our feet but made sure we didnt go far and kept an eye on them. I asked my friend to watch my bag…
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alton towers splash landings hotel
well done to their manager.... we had a bad nights sleep at splash landings due to the window making a noise all night and the uncomfortable bed i spoke to the manager and he gave us 35% off our next booking and an upgrade to a themed room he agreed this in writing the next day so very happy