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Praise, vent & warnings

Archives for September 2009

Vodafone.
Okay, I am almost close to tears I am SO frustrated. We have 2 mobile accounts, one mine and one my daughters. We can access neither on line and they don't answer the phone when you call CS's or answer any emails. Every time I try and log in it says I need permission from the account holder who is ME!!! How do I give…
oceanwavemobiles
These guys stole my money. I ordered a mobile which I wasn't happy with, so I contacted them and they told me to send it back within 5 days for a refund. I returned it as instructed. They then, a week or so later (after several emails on my part) said that they had received the phone and had refunded my money to my Credit…
Heinz Ketchup plastic bottle
Just having a moan and thought this was the best place to do it! Who else thinks the change of plastic used for the 'top-down' squeezy Heinz Ketchup bottles was a bad move? When you get more than half-way through the contents the vacuum crushes the thin plastic and it makes a horrible noise as you try and get the contents…
rewards now????
Has anyone heard of rewards now? i checked my bank balance and noticed some money had gone missing, when i rang the bank she told me it was taken from rewards now. checked there website and it looks like a kind of catalogue/ shopping website ( which shows up on mcafee with a question mark) when i rang up to complain…
Asda Complaint
Hello I went into Asda yesterday to purchase a DVD I am 21 and the person who was with me was 19, I scanned the item at the checkout and I was asked for ID which is fine as they now have their under 25 policy in place. I showed them my ID but they then asked the person who was with me for ID who unfortunately did not have…
M & S Glassware
Beware of this product because I was given a hurricane lamp with a large candle in for a gift last year. It was a deep red colour and matched my other ornaments. On washing it by hand in warm soapy water the colour all came off the product. I was left with a clear lamp but with red speckles on. The staff were rude when I…
T - Mobile
My phone contract had been up for renewal since the beginning of August so I decided to nip into the Tmobile store in Livingston to see what new deals they could offer me. When I went in the woman immediatley jumped on me (not quite literally). She asked me what I wanted etc. I told her that I wanted something similar to…
Praise to Tom Beckett
Lots and lots of people get "slagged off" on this forum and tonight I would like to praise one, I would like to praise Tom Beckett. The help and support I have received from him over the last few months has been outstanding, well above what is expected form a "normal" member of any forum. I hope I haven't caused any…
grrr.... Amazon
Last night purchased a Terry Turtle from Amazon for my OH's birthday for just over £15 with free month's Prime membership meaning that it should arrive tomorrow. Went back to Amazon to find a present on behalf of my mum to find out that it's now down to £12.99, the price it was on play.com last night but which could take…
Cadbury Chocolate trifle rip-off!
Forgive me for this rant, you may even think I need to get out more! I've noticed that the Cadbury Chocolate trifle trio pack has been rebranded as a twin pack. What's the problem you may ask? The price for two is the same in comparason for each pot, yet the contents have been reduced down to 90g, down from 100g. I'm…
CDiscount problem
Hello, I'm curious to find out if anyone else has had the same experience as me. I bought a Samsung BD-P1600 Blu Ray player from CDiscount and just had it delivered,. Upon inspection I could tell that the box had been opened already (and sellotaped back up) but I know some companies do that to check contents and affix…
Spec Saver customer service
I had the misfortune to have my eyes tested at the Weston S Mare branch of Spec Savers today. I was very disappointed with the level of service and professional expertise shown by the reception staff and especially by the optician. During my eye test whilst seeing what level of correction I needed the optician told me that…
Lovefilm :-(
Signed up today for a free trial via Topcashback for Lovefilm. Got an email back saying they couldn't process it as 'there has already been a free trial at this household' :rolleyes: I emailed back explaining that it's student accommodation, with 7 unrelated people in it at any one time, and those seven people change every…
Dazzle White and Others
If you order(ed) from Dazzle White (also known as DazzleSmile and other names)-- BEWARE!!! I bought 1 single tube of this and found multiple transactions taken out of my account to several different companies. elitepack 4.39 ultifreshwell 49.96 ezykit 5.66 Whitesmile £50.60 I am really annoyed about this as you think a…
Royal Mail parcel - didnt even knock at the door grr
I was sat on my sofa about 4 feet from the front door in the hall and a card is chucked through the letterbox, I didnt look at the time as I assumed it was yet another takeaway leaflet or a letter I would look at in a while. When I went to pick it up it was a "Sorry you were out" card as I had ordered something from…
Poor service from Moss Bros - grounds for partial refund?
I wanted to get some opionions on whether I'd be justified in asking for a partial refund for some suits I hired for my wedding. I received very poor service when Iwent to get some of the wedding party measured about 6 weeks before the wedding. I wrote to complain then, and to check what would happen if the hire was…
SKY Warranty Scam - Beware
Don't know if this is the right section or if this has been posted recently but I would like to warn others of a scam I nearly fell for today. This morning I had a call from some bloke apparently from sky. He told me my warranty is up and if I'd like to extent I could do it today. It would be 75 quid for the year. I would…
Acaiburn
Can any advise please, I posted before my experience with "acaiburn" and was told to send the Free trial pills back which I did, they took a total of £180 from my account and for 2 months have been receiving emails from them saying I will have the money in my account in 8-10 days this has been going on for 2 months and I…
Am I a Tesco's customer or an enemy
Anybody can tell what I can do next? I went shopping in Tesco this afternoon (Sunday). I am sorry I didn't shopping on Sunday for long time. When I almost finished my shopping, somebody came to me and shouted that I had five minutes for shopping. I just noticed it was almost at 4. I rushed to take a box of egg when I was…
Yes loans- data protection
Can someone help me out with a good contact for the following. My som who is a wee bit daft due to being in love phoned up 'YES LOANS' for a quote he very stupidly gave them his debit card number and was told that they would quote him if the quote went ahead he would be charged :mad:£69.50 he got the quote but did not go…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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