oceanwavemobiles

tcb1973

These guys stole my money.

I ordered a mobile which I wasn't happy with, so I contacted them and they told me to send it back within 5 days for a refund. I returned it as instructed. They then, a week or so later (after several emails on my part) said that they had received the phone and had refunded my money to my Credit card. But they lied.
They are now ignoring my e-mails and I can't get my money back.

They are fraudsters!

tcb1973

I've posted negative reviews on seller websites to start with. I highly suspect they have posted a couple of reviews of themselves - a couple have appeared on different websites of the same style from similar names. ONe from a Robert Hardy and interestingly 'Robert' is the name of the customer service guy who I've had poor customr service from -mmmm

Any other ideas for action I could take? I intended to be a major pain in the !!!! to them - Hate the fact the companies like this just rely on the fact that there is little you can do and assume eventually you'll give up.

Any ideas? / sites I could post on?

flibbetyjib

Ive had trouble with these guys. Had a faulty phone aand they came up with all kinds of excuses; delays in replying to my mails and eventually just started ignoring me. Awful customer service. Gave up in the in end..Annoys me that people like this get away with it. Id rather pickle my own eyeballs than deal with oceanwavemobiles ever again. may pop in if I'm ever in the area and say hello.

isplumm

tcb1973 wrote: »

I've posted negative reviews on seller websites to start with. I highly suspect they have posted a couple of reviews of themselves - a couple have appeared on different websites of the same style from similar names. ONe from a Robert Hardy and interestingly 'Robert' is the name of the customer service guy who I've had poor customr service from -mmmm

Any other ideas for action I could take? I intended to be a major pain in the !!!! to them - Hate the fact the companies like this just rely on the fact that there is little you can do and assume eventually you'll give up.

Any ideas? / sites I could post on?

How much was it ... report to CC.

Mark

yorksrabbit

tcb1973 wrote: »

These guys stole my money.

I ordered a mobile which I wasn't happy with, so I contacted them and they told me to send it back within 5 days for a refund. I returned it as instructed. They then, a week or so later (after several emails on my part) said that they had received the phone and had refunded my money to my Credit card. But they lied.
They are now ignoring my e-mails and I can't get my money back.

They are fraudsters!

Cred it card chargeback. It's not a difficult procedure and certainly more effective than wasting time, venting on here (where you'll always get sympathy, but never your money back.)

tcb1973

£79.99

Not a fortune I admit - but it's the prinicple. How do I go about the Chargeback?

IS there a time limit - this was beginning/middle of sept

cheers

MothballsWallet

Depends on the card - I think with Visa it can be up to 120 days from the transaction.

I don't know how long you have with any other card type, I'm afraid.

tcb1973

It's a Mastercard - will pop into bank. Tried ringing but their customer service is pretty bad too over the phone!

Oceanwavemobiles are the same people as AUDIO MANIA .

So beware if ordering from either company - decency seems a bit beyond them.

tcb1973

Spoke to the bank.

They needed all the e-mails - incidentally which all state they will/have refunded me.

So will see what happens....

Next phase Trading Standards

yorksrabbit "more effective than wasting time, venting on here"

true, but this is about warning others of poor service etc- so not a total waste of time huh?
Plus the theraputic nature of venting is...blah , blah , blah
Plus if poeple search for the company through search engines - peoples experiences come up

so hey ho oceanwavemobiles bashing is the order of the day - robbing scumbags!

tcb1973

Still on-going. Bank are processsing chargeback - so i've been refunded the money and we'll see what happens....watch this space

Cheeky b*****ds (oceanwavemobiles) have altered my reviews I left on their site about their service - to say things like " great" etc. Had to laugh - quite funny really. Now in a battle where I selectively leave negative reviews on their site in random places (under where the phone reviews are supposed to go and they have to find them and alter them.

Amsues the heck out of me - 10 mins here and there cutting and pasting a review randomly for them to find - :rotfl:

tcb1973

They also leave fake reviews of themselves under names like 'princeJames1' / 'Robert Hardy' on various review sites.

To find reviews of their true serice look at the following.
http://www.kelkoo.co.uk/mp-5769723-ocean-wave-mobiles?tab=r
http://www.pricerunner.co.uk/ri/25293/Ocean-Wave-Mobiles
http://www.resellerratings.com/store/Ocean_Wave_Mobiles
http://www.trustpilot.com/review/www.oceanwavemobiles.com
Contacting host sites accordingly....