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Scam Aware - details of current phone scams
The ScamAware campaign seems to be running again. To add to the information being posted in various places, here's the details of several current phone scams... Fake Text Message supposedly from your Bank You receive a text message purporting to be from your bank. It warns that a potentially fraudulent transaction is about…
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005813 nuisance calls
Anyone else getting calls from 005813 ? 2 or 3 times a week on my landline (VM) but there's never any one on the other end.
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Can I cancel my TalkTalk direct debit if I'm due to be in credit shortly?
Hi, I have had a long running complaint through the Ombudsman with TalkTalk. I am due to be credited £360 which has to be paid into my account by 12 August. I have just received another bill for £43 which is a large amount and part of the reason why I raised my complaint. The direct debit will leave my account on 8 August.…
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mobile tethering instead of broadband and phone package
my contract for phone tv and broadband with bt is almost up, due to poor customer service and cost plus the fact that their cashback deals are not open to existing customers, i will not be renewing, if i cancel (as opposed to moving to another provider) ive read that i have to pay £30 cancellation charge - is this right?…
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Phone faults at weekends?
Currently with Post Office phones now with no dial tone (checked with plug-in phone) but Plusnet broadbad ok, so assuming a fault at the exchange. Has a happened a few times, always at weekends and no weekend cover from PO. BT has an online checker but don't know how good it is. IIRC they've a 24 phone line too. Any…
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Virgin Media wont let me cancel - I've been Miss-Sold
Hi, I need some advice please and not sure what to do. I've purchased a new house from Red Row, i was told by the sales office at Red Row that they have a deal with Virgin Media where i can get the top tv , phone and broadband package free for 3 months and then if i don’t like it i can just cancel. They asked id wanted it…
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My Virgin Media package
Hi, My current package is: Big Kahuna bundle: Talk Weekends 1 Additional V+HD box Tivo XL TV 200MB BB I'm being charged £61.49 pm plus £17.99 pm line rental, which brings my monthly cost to £79.48. In the last 12 months prices have gone up and up. I was paying £67.49 for exactly the same 12 months ago with the exception of…
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New Home Hub 6 Fault - BT says no to replacement.
Hi everyone sorry I hope this is in the correct place I am now at my wits end trying to deal with BT so here is the story I will try and cut it down as much as I can. I move to my new property that did not have a line to it so BT put a new line and and a nice box on the wall with 2 ports on it one for the phone one for the…
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Leave Virgin and go to Sky - what to do
Currently with Virgin on this package. Big Kahuna Bundle Talk 08 5 Talk Unlimited Free Voicemail TV Size: XL 1 Additional V Box V+ HD Monthly Fee TiVo Monthly Fee VIVID 200 Optical Fibre XL phone Currently paying £81.88. When I said I was going to Sky, with a bit of tweaking, got it down to £66.45, but this includes…
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Freedom pop stealing money from me
Originally they started taking 2 lots of money from me for 1 sim that was offering 'free' Talk, Text and Data but you had to downgrade before the trial period ended. I downgraded, but they still took 2 lots of £8.99. I messaged them on Facebook and they refunded me both amounts. I told them to cancel my sim card as I no…
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Sky TV Installation question
We're probably going to get Sky TV, at least for the first 12 months. We're happy with the price, plus there's the TopCashBack payment for new customers & all in all i'm happy with it. Q1: Do they do weekend installs? If it's before 6pm on a weekday then we've no chance. We've no spare holidays left, nobody to leave a key…
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Post Office increasing Home Phone prices again
With effect from 5th September PO Home Phone prices are increasing yet again. Line rental increasing from £16 pm to £16.99 pm Line rental saver going up from £168 to £179.88 UK National & Local Calls (Evening) increasing from 1p per minute to 10p! Full details of other changes are here When I first moved to PO Home Phone…
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BT 14day cancellation period
Hi I already had bt broadband and phoneline and decided I would get BTTV also for when I moved into my new home. So I moved in on the 1st July so I placed the order that day and was told the engineer wouldnt be out till the 15th July. When the engineer arrived he told us we couldnt get the TV package as we didnt have an…
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Plusnet increasing costs on 1/9/2016
Yep Plusnet have sent me an em to say they are increasing costs on 1/9/16. Amongst other things they are increasing line rental by £1-00 per month.
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Ipad insurance .
I need to buy insurance for an ipad which covers everything as in accidental damage etc. As it's for a 4 year old child. I bought it from argos for £350. Can anybody recommend a decent one? Thanks
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Help! My mobile was getting premium device withou me knowing!!
I was paying £3.75 each week for a premium mobile service I knew nothing about. It is a "50 Shades of Grey" premium mobile service. I called O2 and they gave me the number to call, so that they could stop it and refund me back my money. The company refunded me my money via paypal. They did not explain to me how I got…
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Talkmobile 1st bill vat added
Hi Just signed up with talkmobile for 24 months at £10 monthly but my first bill is £12, £10+£2 VAT. When i signed up it didnt say anywhere about excluding vat , just £10. I contacted talkmobile and she just gave me a link to why first bill was extra,pro rata etc, but if this is the case why say VAT?
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New house, not sure whether telephone wiring is ok
Hi. I have just moved house & I was looking at checking wither the telephone wiring was good or not. I have found what I think to be the BT master socket - the faceplace unclips then the engineer socket is there, plugged my phone in, but there is no dial tone. Should I expect a tone to be there even though there are no…
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BT and e-billing
I have my broadband and telephone line with BT. One issue which annoys the hell out of me is that when I go to do something on the site I'm met with this message, I don't want ebiling, I want it to pop through my letterbox so I can have a firm record of what has been spent but it looks like BT are trying to force me down…
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Sky Cancellation Penalty?
I have a 12 month 60% off Sky TV offer that ends on 17 August 2016. A Sky adviser has just warned me that by giving notice to cancel my offer will be removed and full price charged. I asked to see the term he was referring to but he could only give links to T&Cs without quoting any actual term. This can't be true, can it?