-
Faulty Orchid Dialler
Mom has been using her Orchid V4 Plus on her BT line for just over three years. It has never let her down, until today. Mom was complaining that she was unable to receive incoming calls, people were telling her that there was a very short ring tone followed by immediate disconnection. On testing from my mobile this was…
-
BT named worst customer service provider.
WORST CUSTOMER SERVICE 1. BT 2. British Gas 3. Sky 4. Virgin Media 5. Carphone Warehouse 6. Vodafone 7. HSBC 8. AOL 9. Barclays 10. O2 http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/5684477/BT-named-worst-customer-service-provider.html
-
International Phone Cards
I have to travel often owing to my work. I am on the move for at least twenty days a month. I prefer using prepaid call cards to make phone calls when I am out for their sheer convenience. Any suggestions for an economical prepaid card loaded with all features?
-
Calling Abroad
Hi all, I doubt this is in the right place. Sorry if its not, could you let me know where it needs to go?! Thanks. I need to call Greece! I should be on the phone for about 30 minutes. Am I right in thinking that an international calling card would be the best way to do it? And if so, where do I get one from and how do I…
-
Virgin media and data protection loss!!
I am posting this on behalf of a friend, they took out a phone, tv, broadband contract with virgin, a guy came round and took all the details and a copy of a utillity bill as well as bank details for direct debit set up. My friend has move to house share accomodation and wants to cancel the virgin deal, now here is the…
-
Sky Talk and Broadband new T&C makes switching harder.
http://www1.sky.com/newnetwork/tandcs.html
-
BT Direct Debit charges doubled
Has anyone else had a shocker of a BT statement this month increasing their DD to double the payment. I spoke to a customer advisor and apparently because of a new system installed by BT my charges have been doubled because BT have added 23 extra days charges to this billing quarter. Instead of billing from 1st to 31st of…
-
Leaving Orange Hoem Max, need BT line for O2 broadband, does this have to be BT?
I know I need a BT line to get the O2 broadband, but do I need to be paying BT for it? Or are there alternative companies that provide a BT line that I can pay for the line rental? Sorry if this is a silly question!
-
Would it be ok to get rid of BT
I have been thinking for a long time now about getting rid of BT and my home phone. The only reason I didn't was because I had adsl broadband. I have recently changed my broadband to the virgin fibre optic one, so I now have another box next to my BT box. If I was to get rid of BT am I right in thinking that it wouldn't…
-
BT line rental paid by DD every quarter
My father is currently on BT LUS but he doesn't qualify for BT Basic so we are fearing the worst and he will be transferred to their 'normal' service. The BT site is an object lesson in how to confuse IMO. He refuses to go paper-free and currently pays his LUS bill quarterly by DD. Any idea how much his 'normal' line…
-
Eurotel....
I was wondering if someone woud be kind enough to help me at all please, well i should say my father in law. he has a car yard, and well tbh he isnt a silly man at all, but when it comes to technical stuff he isnt right up there in the world of knowledge tbh. The reason i am writing to try and help him, is that he sells…
-
Want to move from virgin to sky (completely confused!)
Hi everyone Sorry to bother you all. I was hoping someone could please give me a little advice, I've tried so hard to gather some information, but it seems as though I'm going in circles :confused: At the moment I have Sky + tv and Virgin media TV/Phone/Broadband, paying Sky around £40 p/m and Virgin £40 p/m. (I know, I…
-
moving home, existing BT line.
Hi all, and please forgive this post if it's been covered before. I have searched the forum, but can't find a definite answer. I'm moving to a property which has an existing phone line provided by BT, to the present owners. However, I intend to have Sky installed at the address, and intend to take out the combined TV,…
-
what do you think. phone and broadband
Hi all at the moment im with bt for the telephone and sky for tv broband . I get 6md speed on the broband . sky have llu on the exchange They both end contracts in December. I'm I likely to get a faster speed by moving to sky and I'm I correct in thinking they charge for 0845 and 0844 calls . I use 18185 at the moment and…
-
BT broadband speeds
Hello, I am having major problems with my BT broadband, infact BT in general. I have been living at my current address for just over two years now and the broadband speed has been a constant 2.8 mb down and about 300k up. However about a month ago my broadband speed dropped to 250k down and 380k up (strange to have a…
-
virgin media - 1899
There might have been a post about this, but I have only just found out that I have been charged by Virgin Media for all the 1899 calls I have made. I had foolishly assumed that the access number would remain a freephone number when Virgin Media took over the Telewest accounts.
-
Contacting BT
Does anyone know the e-mail address to contact BT about a query with my bill? Ive tried to find it on their site but still no joy. My free evening & weekend package has just expired & they are charging me for it now, I think it's about £12.50 a mth inc VAT. I don't know if I will get this back as I no longer want this…
-
BT/Otelo now the Ombudsman
Hi all, I had massive problems with BT last year. I ordered a new line well in advance of my move date to a new site, but because of a complete muck up by BT I got my telephone & broadband disconnected at my, then current address. I spent weeks attempting to sort it out with BT. I got my phone line connected back, but not…
-
BT 18185 wont work
My parents have changed from BT Basic to BT Option 1. When you try and use 18185 you get a recorded message saying that BT basic users, light users cannot use the service. Asked 18185 but no help and BT says its not blocking the line. Any one know how i can fix the problem. Neil
-
BT home hub-I don't want one!!!
Hi everyone! Can you help me??? At the moment we have BT broadband, a netgear router (for laptops wireless connection) and Norton Anti virus (free from BT) and are very happy!!......... BT sent us an e-mail to say that Norton is no longer with them and we need to switch. Sounds simple. NO!! It says we have to have…