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Mobiles

Archives for November 2020

Apple customer care
Bought 2 IPhone 11’s October through my NHS discounts email. Didn’t realise that it’s actually cost me over £200 more than NOT using a discount code and going through them than it would from the store I would have originally bought them from. After continuous phone calls in 2 weeks and being told different information from…
Invalid SIM card & remaining airtime balance.
Recently my mobile company have updated their network. The new SIM card they sent me, which I have inserted 6 times, yields the message " Invalid SIM card". I have an airtime balance of the order of £20. On a point of principle I would like to pursue the matter. All I've had from Customer Services so far is obfuscation and…
Fonehouse discount code problem
I want to use the discount code from techradar (https://www.techradar.com/uk/news/the-5-absolute-best-black-friday-iphone-deals-still-live-iphone-12-se-11-and-more) to reduce the upfront price for an Iphone SE from £99 to £20. However there seems to be no place to add the code to the Fonehouse website/Check out process.…
Screen Protector For Apple XR
Finally bought my new iPhone XR, couldn’t justify the iPhone 11 Anyway I should have raised this earlier but what do you recon is the best screen protector for the XR? Apple seem to be promoting the Belkin InvisGlass Ultra Screen Protector and I’m wondering if any members have used it. The phone arrives on Wed and I don’t…
iPhone 8 4 to 6 digit pass code change problem
Hi guys, I watched a pal change his pass code on his device yesterday morning from a 4 to 6 digit passcode. No problem. Today however the new code that's been in use since then is no longer working... I'm not an Apple user so not much help to him. Thoughts? Thanks.
Iphone 12 duplicating music library
Recently upgraded to the new 12 and having major issues with my music library on my phone. I transferred all my data over from my old phone all ok. Recently downloaded a few albums and added them to my library using the music app as I normally do. I've since noticed that every album on my phone has the same track twice and…
Smarty cashback - too good to be true?
I already have a smarty account, and was about to renew it for one month when I saw that topcashback and quidco offer cashback equaling (or almost equaling) the amount I'd pay. For example, if I choose the 10 pound plan for 30giga data for one month, I get 8.50 pounds cashback on topcashback and 10 pounds cashback on…
iPhone 6/7/8/SE
Hi All, Does anyone the cheapest place to buy a iPhone 6/7/8/SE please? I've tried Arogs, Currys etc and the iPhone 7 is £299. Want to buy one outright rather than contract. I have looked at CEX but their refurbished/used phones were still about £180 without any accessories for a Grade B iPhone 7. Thanks James
Free AirPods
Does anyone know how to claim the free AirPods with IPhone SE on EE contract please? My phone has arrived but no AirPods or instructions how to claim. Many thanks in advance
IPHONE 12 SKY MOBILE DELAY
Anyone ordered a new iphone 12 either pro or max. Its been one month now and still no idea when the phone is arriving. Sky are giving no updates. Appreciate the delay is unavoidable due to the situation we are in, however an estimate of when the phone will arrive would be good. Anyone still waiting for their phone after…
Lebara - for a child?
https://mobile.lebara.com/gb/en/best-sim-only-deals/2gb-monthly-plan-5/p/441125 i am going to give my grandson my old iPhone & a sim for Xmas. I’ve kept it for him, his mum has said he can have one now. This Lebara deal sounds great, but what happens if he runs out of credit, if he uses the plan up. I don’t want a big…
Voxi 60 GB plan
Hello, Just to let you know voxi has 60 GB for just 20 Pound.
Nokia unlock code
Hi I searched the forum trying to find out an unlock code for my old Nokia 1200,but I cant seem to make head nor tail of things,perhaps some kind sole can help this old boy out TIA model Nokia 1200 type RH 99 IMEI 352075028121727 Code? 0554388 Virgin network Cheers and keep safe
Can I revert to original SIM card number that came with the card?
HI, I purchased a BT SIM as an add-on to my broadband, etc... I originally didn't want the number that came with the SIM card that BT sent to me, instead I ported an existing number across from elsewhere. As per the title, can I change over to the number that came with my SIM or is that "lost in cyber space"? Cheers all.
Replacement Battery for Motorola G5
I have a 3 year old Motorola G5 which I have found to be probably the most reliable mobile I have ever had. It's only 16GB internal storage, supplemented by larger capacity external memory card.It's about time now to replace the battery which is showing signs of deterioration and I am researching how best to obtain a…
Has COVID killed face recognition
My faithful 6s has been through the wars on more than one occasion and now she’s been retired from active service so come the Apple event this weekend I will be buying a new iPhone 11 but wondered to myself is ‘face recognition dead in the water’ now we are in the new normal! Anyway I hadn’t thought much about face…
Sim only plan expiring soon. Can I haggle the price down?
Hi I have a very basic Sim only plan with EE. It expires in 20 days. It costs me £8pm I barely use the data or phone anyone. Is it worth haggling EE on price? I could probably get cheaper elsewhere, but not sure I can deal with the bother. (or is it easy?). Ive been with EE for many years, and never had any issues. Thanks
Virgin mobile insurance
Discovered in the summer that Virgin mobile had been charging me for insurance I hadn't purchased. It's taken 3 months of arguing to get them to agree to refund £186.No interest or compensation.No goodwill gesture. Please check your bank account and don't take no for an answer
Vodamoan.
As has become the norm in the last 15 years with outsourced IT which the company cannot control or work with, I have had a voda issue when doing a recent upgrade. For some reason, when the upgrade email was recieved the address was my old one for 5 odd years ago. Yes it probably said on the website but why would you pay…
iphone4 cracked screen worth repairing?
Ben given an iphone4 with a cracked screen as had lost my motorola but turned up! Question is it worth repairing the screen to use or not? Also what would you recommend in the way of mobile insurance?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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