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Mobiles

Archives for February 2017

EU Mobile Phone Roaming.
Some reports I have read say the end of roaming charges in the EU will start on 15th June. The BBC are more cautious and say it has got to be ratified http://www.bbc.co.uk/news/business-38825154 How will this work? I suppose until Brexit all EU will be treated like the UK is now so Data Roaming can still be switched off.…
Haggling with EE
Rang EE today to haggle 4 contracts. They wouldn't match the deal I'd found on mobile phone checker (Samsung A3, unltd mins, unltd texts and 2gb for £20.99). So mentioned BT SIM (£31 for 4). They gave me the BT deal for £30. Already used Martin's advice and got myself a shiny new Halifax 0% on purchases for 30 months so…
Has TalkTalk Mobile switched to using the O2 network yet?
The reason I ask is because I can get a free TalkTalk Mobile sim due to my landline and Broadband being provided by TalkTalk, but it needs to be able to work in my O2 locked iPhone 5S. Does anyone know if TalkTalk Mobile sims work in O2 locked phones yet? Many thanks.
Mobile insurance
We are going to buy our daughter a mobile for her birthday. Have priced up a phone in tesco with the month-to-month sim deal as this will be her first phone. Tesco can't do insurance unless you do a 12month contract so does anyone know where I can get mobile insurance as I do not have a bank account with this perk. Any…
Argos Phone without IMEI on Receipt - How to Insure?
I can't be the only person who struggles with this, surely! I bought a new phone from Argos which was expensive and I want to insure it for accidental damage, theft and loss. Should be simple, but the Argos receipt doesn't have the IMEI or serial number printed on it, and all the insurance companies I've looked at insist…
When to leave 12 month sim only contract?
Hi all, I'm on a 12 month sim only deal with EE that ends on the 10th April 2017. At the time the deal seemed great, £19.99 for unlimited mins and texts and 16GB data but they have said I never use more than 5GB data so thought I might as well get a cheaper deal. £12 for 5GB from Virgin or the £10 for 4GB from Plusnet…
EE and my mother
Hi all, I need your help please. Bearing in mind that I've only just found out about this, please read the story and tell me if you can offer any advice as to whether I can do anything about it and how i should proceed. I have just found out that in September last year, my mum visited EE for a new phone and contract. She…
How do I get an O2 unlocked .. o2 not helping
Please can you help before I go MAD I have a O2 contract phone which ends next week. 3 weeks ago I gave 30 days notice to terminate the contract. 1 day later I phoned to get my phone unlocked, following advice here at the time Yesterday I find out the phone is still locked to O2 I phoned O2 this morning asking why it was…
cheapest pay as you go
Hello all, I am looking for cheapest pay as you go as secondary phone. I will be mainly using it for receiving calls and occasionally making call. most of the pay as you go sim advertise themselves as monthly bolt on without contract. I am looking to top up £5 initially and make odd call in few months . the provider don't…
Vodafone mid-contract price rise
I took a contract out from Vodafone a couple of weeks ago and now found out they are raising the price in less than 2 months, is there anything I can do about that?
Keeping the same number
Hi I know to some this is so obvious but to me ....... (it’s an age thing!) Sorry! Can someone explain in a simple plain old fashioned manner how I go about keeping my mobile number if I change providers at the end of my contract? I’m with EE and have an iPhone6 with the contract ending in a month or so. MSE weekly…
Vodafone contract help
Warning - this post is going to be a long one. I initially had two contracts open with Vodafone, one ending sooner than the other. When the two years were up, I contacted Vodafone to close down the first account. A month later, I received a bill asking for more than the contract was due - because they were still asking for…
Three not providing contracted service
I have been with Three for absolute yonks and I, generally, recommend them to death. I'd like to stay with them, really. But as their local mast has been down since 31 January, I'm currently tied in to a 24-month contract, yet receiving no service, and although they have allocated line-rental refunds, I still have no…
where to buy sim free phone?
I had a moto g xt1039 4g which I broke and would like another, or alternatively an iPhone 5s. ive tried an lg k3 and its not very good. can anyone recommend anywhere to buy a ideally brand new moto g xt1039 or a iPhone 5s unlocked/sim free? thanks
3 Rescue
For the past 18 months my wife has been paying for 3 rescue plan without realising. She asked for no insurance, however its been there for £12.40 a month. Anyone had experience of this being added to your bill without your knowledge? Potential to reclaim? Or put it down as lessons learnt and check your statements. I would…
Mobile company not giving what they offered
I recently renewed my mobile contract with Talktalk Mobile, the standard package only had 2GB of data but i need 4GB so they offered to increase the data to give me 4GB of data per month, once the account was set up i noticed that it only have 2GB of data, after contacting them about 5 times this was increased to 3.4GB,…
Broken screen of z5 by shopkeeper
Hi all, I took my Sony xperia z5 to mobile repair shop to repair because screen needed to glue on. Before he could do that he dropped my phone and broke the screen which then stops functioning properly. He offered to change screen but asks that I have to pay 70 quid which I got reduced to 50. I want to ask what rights I…
EE and O2 customers facing inflation-led price hikes
Some EE mobile customers will see their bills rise by 2.5% from 30 March, while O2 is set to increase prices by 2.6%...Read the full story: 'EE and O2 customers facing inflation-led price hikes' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New…
Orange mobile package - hard to beat!
I bet you can't beat this mobile phone package! I am on the "Orange Value Promise" (equivalent to the Virgin tariff at the time) since I joined Orange mobile about 20 years ago. I currently pay £3.16 a month plus 65p VAT = £3.88 Breakdown: 50 mins of calls = £2.55 100 mins of data = 4.17 for 50 mins of that, (the other 50…
Upgrade with EE?
Some years ago I entered a contract with EE. At the time they were offering 25% discount for civil servants. It is not offered now but I still have it as I have been upgrading to a new contract each time renewal is due. If I do not upgrade I lose the discount and will not get it back at a later date. Having the discount…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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