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EE and O2 customers facing inflation-led price hikes

Former_MSE_Faye
Former_MSE_Faye Former MSE Posts: 147 Forumite
Some EE mobile customers will see their bills rise by 2.5% from 30 March, while O2 is set to increase prices by 2.6%...
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'EE and O2 customers facing inflation-led price hikes'
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Comments

  • unforeseen
    unforeseen Forumite Posts: 7,178
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    Why is it news orthy that they are doing what they state in thief T&Cs?.

    What's the next story? 'Sun predicted to rise tomorrow morning's ?
  • phillw
    phillw Forumite Posts: 5,532
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    unforeseen wrote: »
    Why is it news orthy that they are doing what they state in thief T&Cs?.

    Because most people don't read T&C. The news is the increase, the fact you're tied in just saves you sitting on hold to find out that it's cheaper to stay.
  • [Deleted User]
    [Deleted User] Forumite Posts: 0 Newbie
    Interesting that you can change broadband providers within contract if a price increase but cannot for mobiles? Why?
  • unforeseen
    unforeseen Forumite Posts: 7,178
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    Because you have agreed that they can raise the price by upto the RPI each year. So, any agreement for a penalty free termination would only ever be a goodwill gesture.
  • CKhalvashi
    CKhalvashi Forumite Posts: 11,983
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    Just called EE and asked for a discount (have 2 phones on SIM only) and got a good deal, right for my circumstances that I'm happy with, that actually works out cheaper than now.

    Surely that's common sense money saving advice, and should be that given if you can.
    💙💛 💔
  • phillw
    phillw Forumite Posts: 5,532
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    edited 14 February 2017 at 6:35PM
    craigr98 wrote: »
    Interesting that you can change broadband providers within contract if a price increase but cannot for mobiles? Why?

    Personally I think most people are more willing to change mobile providers than broadband. So they need to force people to stay with mobile, but with broadband they stay anyway without any bad press.

    But it also might have to do with the £600 contract phone they gave you when you signed up a couple of months ago, although O2 can have equipment separate from line rental anyway these days.
  • 20aday
    20aday Forumite Posts: 2,610
    Ninth Anniversary 1,000 Posts Combo Breaker PPI Party Pooper
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    You'd be able to terminate your airtime agreement if the increase was above the published RPI figure i.e. if EE/o2 had increased it by 3%.

    The article mentions Vodafone-according to their website RPI will take effect from April of each year based on the figure announced in March. Three will raise their tariffs in May based on January's figure (unless you're a SIMO customer) and Virgin Mobile will adjust theirs in July based on April's announcement.

    AFAIK only BT/Tesco Mobile don't use RPI to increase their tariffs during the minimum term.
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
  • PenguinKratos
    PenguinKratos Forumite Posts: 9 Forumite
    I have just received a text from EE advising that as of 30th March 2017 my sim only price plan will increase by 2.5% due to RPI, as per my terms.

    I took out my current SIM only deal over the phone around December last year. I have never signed a contract etc or agreed to such terms. (I am aware that a contract can legally be formed verbally).

    Can they do this?

    It frustrates me how EE or any phone company can alter terms of a contract to suit them but it doesn’t work the other way round…
  • JJ_Egan
    JJ_Egan Forumite Posts: 20,281
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    Can they do this?

    >>Yes if its in the T&C see many similiar posts .>>


    << You said it yourself >> as per my terms. .


    It frustrates me how EE or any phone company can alter terms of a contract to suit them but it doesn’t work the other way round…

    <<You will find that they are not altering the terms of the contract as the contract had the option to increase prices as you have posted .>>
  • CKhalvashi
    CKhalvashi Forumite Posts: 11,983
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    I have just received a text from EE advising that as of 30th March 2017 my sim only price plan will increase by 2.5% due to RPI, as per my terms.

    I took out my current SIM only deal over the phone around December last year. I have never signed a contract etc or agreed to such terms. (I am aware that a contract can legally be formed verbally).

    Can they do this?

    It frustrates me how EE or any phone company can alter terms of a contract to suit them but it doesn’t work the other way round…

    It'll be in the terms and they will have told you at the time. In the call yesterday I was explicitly warned that the costs would rise by RPI.

    It's not EE's fault if you didn't listen to them.
    💙💛 💔
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