EE and O2 customers facing inflation-led price hikes

Ectophile

How EE is hiking prices

Pay-as-you-go customers aren't affected by the price hike.

That's because we're getting a different price hike instead. I just got a text from EE directing me to a web page with the price rises for their PAYG customers.

phillw

PenguinKratos wrote: »

I took out my current SIM only deal over the phone around December last year. I have never signed a contract etc or agreed to such terms. (I am aware that a contract can legally be formed verbally).

Can they do this?

It frustrates me how EE or any phone company can alter terms of a contract to suit them but it doesn’t work the other way round…

They are increasing the price because they think you agreed to the terms. So they aren't altering anything. They won't have listened to recordings of all calls as part of this process.

It's possible that they didn't tell you the terms, but it's possible they only told you that full terms and conditions are on the web site & you didn't read them in the 14 days cooling off period.

They've been doing this for several years, so it's weird you weren't aware. But you can try complaining.

A_Flock_Of_Sheep

Sim only 30 days is the way to go. Need a handset? No problem. Just take out a 0% purchase card and buy the handset unlocked that way

ryan121

Every network does this so why is this a surprise to anyone? Three interestingly didn't put my contract up last year stating:

Time for some good news.
Cast your mind back to when you took out your contract with us. You’ll remember that we’d have told you about annual
inflation-related RPI changes which would increase the amount you pay us. At this point, we should be confirming how
much your price is increasing by for the next year.

However, we have some news for you. We have decided not to apply a 1.3% RPI rate increase in May this year. So, for now,
your bill won’t change however we’ll continue to review this.

If we need to apply any increases anytime in the future, we will of course write to explain everything with plenty of notice.

Will find out in April if they do the same.

Frozen_up_north

ryan121 wrote: »

Every network does this so why is this a surprise to anyone? Three interestingly didn't put my contract up last year stating:

Three have lost the competitive edge they had back in the "One Plan" days, even if they don't increase their SIM only prices annually.

If Vodafone had the coverage and data speed that Three have in my part of the country, their SIM only "Red" deals look good (on offer until 15th March). I was considering changing to them from Three, but coverage is lousy in a couple of our regular locations, so it's a non starter.

ryan121

Really? Three are cheaper for me than any other network. If you want unlimited internet you have to pay for it. The one plan was a silly price for what you got. There customer service is much better than Vodafone as well.

The fact is overall three really isn't that bad these days so they can charge more.

Frozen_up_north

As a regular roamer to Spain, Three's "Feel at Home" has been very useful. However, the SIM only plans from Three that include FAH are not so cheap and their roaming isn't as good in Spain as Vodafone... on Voda you can call local Spanish mobiles and landlines from your bundled minutes, as well as call home.

In addition data while EU roaming on Voda is 4G and not as throttled as Three (Three's data rate in some Spanish towns is so slow as to not be good enough to even load the BBC news headlines at times).

I appreciate roaming isn't high on everyone's list, but it to me and the SIM deals from Three with FAH are quite costly. Come June 15th, when the EU free roaming ruling applies to all networks, it will be interesting to see how much many of them jack up their prices to cover it!

boatman

I wonder why the RPI increase is in most mobile contracts but not landline/broadband contracts?

20aday

boatman wrote: »

I wonder why the RPI increase is in most mobile contracts but not landline/broadband contracts?

From the BT website:

ΔWe may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.

So whilst they don't use RPI (even though a lot of the telcos seem to be hiking their prices every six months or so) at least you can exit landline/broadband contracts if the change(s) are detrimental.

boatman

20aday wrote: »

From the BT website:

ΔWe may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.

So whilst they don't use RPI (even though a lot of the telcos seem to be hiking their prices every six months or so) at least you can exit landline/broadband contracts if the change(s) are detrimental.

But all the mobile companies seem to have gone the RPI route, where as landline companies haven't, just wondered why?