We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Mobile company not giving what they offered

Options
I recently renewed my mobile contract with Talktalk Mobile, the standard package only had 2GB of data but i need 4GB so they offered to increase the data to give me 4GB of data per month, once the account was set up i noticed that it only have 2GB of data, after contacting them about 5 times this was increased to 3.4GB, but not the 4GB that was promised. i have now been on the phone to one of the manager who has looked into this and they have advised that 3.4GB is the highest the system will let the data go too, and while they accept they offered me 4GB the system will not allow this so basically i either have to accept 3.4GB or leave and find a new supplier...are they allowed just to do this, clearly if it was me that wanted to leave, they would charge me to the end of the contract (11Mths) so are they able to just say we cant do what we promised so tough?
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.