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Please Help Mobile Contract Error
Brief explanation: I was on a Sim-only plan with Talk Mobile (which does not come with a phone so you get higher free minutes etc and only 1 month cancellation required). I then upgraded to receive a free phone (after about 5 years of service with the company and did this over the phone through customer services) with a…
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Orange cancellation
Hi all, I've just cancelled my service with Orange and am confused as I wasn't put through to their 'customer retentions' Department during the phone conversation. I've not been happy with the service recently and my contract has just ended. Tonight I gave Orange a call to inform them I was considering moving provider and…
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Friend's mobile was stolen ....
Hi posting to get advice for a friend. Last weekend she put her bag down at a festival and it was stolen, inside her bag among other items, was her mobile phone. She is with T-Mobile and has insurance but because the bag was not 'on her person' they will not honour her claim. She still has another year left on her contract…
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Shebang Mobile CEO?
Any know where I can find a email address for the ceo of shebang mobile talking to their customer service is getting me no where and its driving me mad, any help would be really appreciated
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Vodafone - At wits end
Got a great deal last year (June 2012) through phones 4u and HTC One X on a 24 month contract at £34 a month. 300 min, 500mb, Unlimited Calls The 24 month was the clincher so please don’t post I can get better minutes etc. etc. Vodafone could not set up my online account to view things, for months it kept saying I needed…
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new mobile order query
Hello all. I ordered a new contract mobile phone from mobiles dot co dot uk about a week ago. All was ok and the phone arrived. It was a good price and good service so I decided to get one for my daughter. I rang them first to check that there was no issues with me ordering 2 mobiles so close together and was told no there…
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NUC Resolutions &a month on & far from resolved!! Help please!
Back in June we submitted an unlock request: Egain Case:3730053 Despite numerous attempts and emails confirming email addresses and confirming with Vodafone on 191 that the email address on record was the same as the one submitted to NUC were the same, we still have not been unlocked and keep being put back on the 3…
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internet access for 02 anywhere in GB?!
Can anyone out there help me please? A year ago I was daft enough to buy a phone via 'phones for you' I took the contract out on the net. The network provider was 02, the phone was a Galaxy Ace. Ever since I got the blasted thing, last July, the internet has refused to work WHEREVER I am in the country! The only reason I…
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My phones faults & Vodafone
To put things simply, I'm completely lost as to where I stand on things with my phone. I've spent the past two months trying to get faults with the power settings and alarms sorted, with the same problems reappearing each time. I've not had any trouble with Vodafone before, but considering my phone is almost 6 months old…
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02 Travel
Hi I'm a giff gaff user with an iphone about to go on holiday. Am I able to get an 02 PAYG sim and pay the £1.99 per day 02 charge to use data in europe? Or are there alternatives? My phone is not locked to any network. Any help / advice would be appreciated. Thanks
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orange replacement sim
i need a new contract sim as im changing my phone and the old one has a micro sim but new phone needs a standard size. ive tried to call orange but keep getting cut off is there any other way to sort this out .
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Best PAYG phone?
Hi there I am looking to buy a new PAYG phone next week (Budget of £150), I've had a look around to see whats out there and at the moment I've whittled it down to these options; HTC Desire C Huawei Ascend W1 Nokia Lumia 520 Motorola Rzr i I currently have a Huawei Ascend G300 which is great, but when I'm on the phone to…
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Need help with 02 complaint
Wonder if anyone can help me. In February this year I cancelled my direct debit with O2 as my pay date changed and set up a new one for later in the month. Yesterday my phone was disconnected. When I queried this with O2 they told me that although I had been paying my bill, they had my bank details added to a different…
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Move to Vodafone
Ive been with 02 for a number of years and dont really have a problem with them other than signal at home is very marginal and is hard to take a call. Now Vodafone have the Sure Signal which yes has to be paid for but would give me the signal at home I want. Is this a good enough reason to leave? Obviously not all networks…
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Topup Now - for UK??
It looks from their web site that Topup Now cater only for international calls, but MSE recommends them for calls to UK mobiles also. I can't find any mention of the Topup Now UK call charges on the web site, nor a number or email where these could be checked. Has anyone had any more joy with this?
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Vodafone usage check
Hi Is there any way to check what minutes/data I have used/have left with Vodafone? I can't find anything. My account always shows this section as loading but it never does. With Orange I was able to text a certain number and it would send the info as another text, is there anything like this for Vodafone? Thanks in advance
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Phone freeze-help
We have been given a phone by a friend but I can't get my wife's SIM card to work on it. It said phone locked. I then tried to type in the code to get the phones code and now it is saying phone freeze. I can't do anything with it now. I took out the sim, keyed in the code and got the phones code but that's it. There are…
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Finally got my Upgrade........
I have at last managed to get my first contract upgrade today. It has been a roller coaster journey, messed about and lied to by one company, who I ordered from and then cancelled. I have spent hours trying to get the best deal I could and finally got one I am happy with. I wanted the new Galaxy S4 mini, (the S4 is just…
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Cancelling Orange contract early
I am having a nightmare with Orange! Their customer service has deteriorated severely since they got into bed with EE. To cut a long story short they've accidentally cut me off, I've made umpteen calls to them including one lasting 35 minutes on another mobile from France. It's impossible to get through to them on the…
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Message Alerts
Morning all I have a RIO II on Orange. Half asleep this morning, I listened to a msg and then options at the end I inadvertently pressed 3 stop msg alerts. I cant find anywhere to turn them back on again. Can anyone help please.
