NUC Resolutions &a month on & far from resolved!! Help please!

conmc73

Back in June we submitted an unlock request:
Egain Case:3730053
Despite numerous attempts and emails confirming email addresses and confirming with Vodafone on 191 that the email address on record was the same as the one submitted to NUC were the same, we still have not been unlocked and keep being put back on the 3 working day responses system.
Vodafone can't do anymore, and NUC are being less than helpful when all you get is auto replies.
How can this be escalated ? After being a customer for nearly 10 years, this is getting ridiculous.

conmc73

Can anyone help ?!

d123

Have you tried going into a Vodafone store, they can sometimes assist with these requests.

Vodafone

Hi conmc73,

It's unusual that a request to unlock a phone should take this long.

If you'd like me to chase this up could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

dazzaofdagenham

To be honest in my case I just gave up..

Was tryin to unlock my Internet dongle R205 and it got to the point where I was just banging my head against the wall

conmc73

Hi Lee,


Thanks for trying to help and support this problem.


I have done as you suggested and suited an enquiry using the reference you asked.
The automated response from Vodafone contains the following reference.
Re: WRT135 - MSE [#11668927



I look forward to hearing back from you.


Con

Vodafone

dazzaofdagenham wrote: »

To be honest in my case I just gave up..

Was tryin to unlock my Internet dongle R205 and it got to the point where I was just banging my head against the wall

Hi dazzaofdagenham,

I'm sorry to see this.

If you'd like me to help you further with things could you email me as per the details above?

conmc73 wrote: »

Hi Lee,


Thanks for trying to help and support this problem.


I have done as you suggested and suited an enquiry using the reference you asked.
The automated response from Vodafone contains the following reference.
Re: WRT135 - MSE [#11668927



I look forward to hearing back from you.


Con

Thanks for coming back to me Con.

As soon as I have an update I'll let you know.

Kind regards,

Lee

Web Relations

Vodafone UK