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3 cancellations in a row and 2 airlines - how does the claims process work?
We've just had our 3rd flight cancelled - argh. Apparently all due to exceptional circumstances so we will only be able to claim expenses but it is getting a bit complicated. 1st flight with Ryanair cancelled 1h before departure at 7.30am; rebooked for 8pm with eurowings - expense travel to and from airport, parking, new…
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Query on Flight delay compensation
Can anyone advise me? My sister and I were on a China Southern Airlines flight to Bali and we had to change planes (using the same airline) at Guanghou in China. Our flight from there to Bali was delayed 10 hours and the airline say I cannot claim compensation as the flight started from China to Bali. The delay impacted on…
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Flight delay
Wonder if anyone can help me please? Home today after a 23 hour delay. So firstly how can I find out why the delay happened? I know what the pilot told us today, but forgive me I'm sceptical. Secondly I've looked on EU.claims. and it's telling me were not entitled to compensation!! Think it might be because the flight…
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Easyjet vs Ryanair: flight delay compensation
In the great snows of early March, Bristol Airport was shut down, my Ryanair flight home from Malaga to Bristol was cancelled and I was stranded for 3 days in Spain. Whilst that portion of the flight cost was refunded by Ryanair, I had to pay out several hundred pounds more to find my way back home (Ryanair themselves…
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Lightning strike at Stansted airport- compensation?
HI Our Ryanair flight has been cancelled this morning due to a lightning strike on Stansted Airport overnight damaging their refuelling system. Will we be entitled to compensation or does this fall under the "exceptional circumstances" / bad weather clause? Anyone have any experience...
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Outside airline's control or not
Came back from Rome to Manchester on 22 May. Flight delayed by approx 6 hours and 25 minutes. Cause was that Rome airbridge operator had damaged aircraft door while putting airbridge into place for inbound flight. This couldn't be fixed so a new aircraft had to be flown over from UK. The initially quoted delay was going to…
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Claim for extra night accommodation
Ryanair has changed our return flights from Tenerife from 13 November 08.00 to 14November 15.00. We have accepted these. However it means we had to book another nights accommodation. Can we claim back the cost of this extra night.
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AC - flight delayed in Lima
We were due to fly out of Lima on 10/5/18 at 01:30am on Air Canada (the flight was to Toronto and then onto London). We boarded the plane and sat waiting to take off but nothing happened. The capt announnced that there was a mechanical fault and they were working hard to fix it; the earliest we could leave was 5am if fault…
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Blue Air compensation issues
Hi all, We travelled Milan-Liverpool in Oct 2017. That flight was delayed by more than 7 hours due to a technical snag in the aircraft. Blue Air agreed to give compensation of 250 euros per pax by email in Jan 2018. They asked for certain documents to prove that the other 2 pax in the booking (my wife & son) authorised me…
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Have I got a right to compensation?
I took a flight from London Heathrow to Manila back in February via Kuwait. The flight was due to have a layover in Kuwait of around an hour, before flying to Manila. There was a slight delay at Heathrow, but when I arrived in Kuwait we were delayed by 7 hours. I did not miss my connection, but the connection was delayed.…
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Dont even know where to begin
Was supposed to be flying out today from Bristol to Budapest Via Brussels. Bristol was 10.35-12.50 Brussels (BMI) and then connection was 15:15 Brussels to 17.05 (Brussels airlines) landing in Budapest. No notification until check in that the connecting flight from Brussels to Budapest has been cancelled because of…
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Diverted flight & lost luggage, UK to Canada - Aer Lingus
Apologies if I’ve missed an Aer Lingus thread but I’ve searched and couldn’t find one. Sorry, it’s a long one! I flew with Aer Lingus from Glasgow to Dublin and then due to land in Toronto at 1615 Friday 4 May. We were delayed on the plane on Dublin for an hour otherwise we probably would’ve been fine. When we got to…
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Monarch refund due before administration never received
I have an email from the claims team at Monarch saying I am due to receive a cheque for a delayed flight from 2 years ago. I was due to receive this within 28 days however weeks later Monarch went bankrup. I never received my refund. Should Monarch have still sent the cheque despite going into administration? Is there an…
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Philippine Airlines
Hi, My family of 6 has had cancelled flight last Feb 2018 and the staff just asked me If I have been told about the cancellation which I said I wasn't, so we were taken straight to Ibis Hotel in London. We were re booked the next day which was 24hrs delayed. I was really stressed at the hotel because I have 2 autistic kids…
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Portuguese company threatening to sue me
Long story short. Ryanair delayed me 4 hours. Entitled to compensation. I ask a Portuguese company called aireclaim to help. They take 25% of the €250 compensation. Ryanair sent me the 250 direct and cut them out of the loop. Now they are demanding 66% of the money as I went behind their back, but they are willing to…
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Thomas Cook used JetBlue refusing compensation
Hi Looking for some help/advice. We booked flights with Thomas Cook Manchester to Barbados - return. Thomas Cook used a JetBlue flight ( we were not aware of that) from Barbados to connect with its own flight from JFK. JetBlue was late taking off due to taking on fuel and missing its slot - resulting in us missing…
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Compensation missed connection separate ticket
On 19/1/18, I was due to travel from Edinburgh to Soch AER via Paris and Moscow SVO. My flight from Paris CGD to Moscow SVO AF 1844 was delayed by 2h 30 minutes, As a result I missed my connection (3rd flight) at 22.20 SU1130 from Moscow to Sochi AER. The flight was scheduled to arrive at 21.05 MSK but did not arrive until…
