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15 Hours delay due to negligence
In June 2012, connecting flight was delayed 15 hours because 360 Travel Tours and/or Air China failed to inform us of the flight cancellation that was made 2 months before our flight. I made a complaint as soon as we got back here but CAA gave me hope for the first few months then just stopped. I contacted ATOL but the…
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Complaining to a Non UK Aviation Authority
Has anyone any experience of this? I have a question about raising a complaint through the 'CAA' of France. Has anyone done this and can you advise? I have gone to the French DGAC website via the UK CAA website but my French is not good enough! The CAA will not deal with flights originating from outside of the UK as I…
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Am i missing something?
We had a long delay in September 2011, somewhere around the 19th-21st roughly. We departed from Gatwick and the flight was Thomsons to Palma Majorca. I have tried flightstats, but cannot find any information on flights out of gatwick. Please can someone post a link where i can find the flight number and delay info? Thanks…
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Package Deal - Flight delay
What is the situation with regard to a package deal with a major tour operator if the airline they used no longer exists?! Does the tour operator have any liability?
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South African Airways/CAA Claims Overload
Trying to claim for a legitimate 36 hour delayed flight in Dec 2007 from Heathrow to Cape Town (still within the 6 year time period). SAA rejected initial claim. Submitted claim to CAA back in Feb 2013. Their last (final) correspondence in June after months of waiting to hear said due to overwhelming demand for and…
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unknown flight number
I travelled to Egypt from NI in Dec 2010. We had a 4 hr delay on the runway due to a Technical problem in Sharm El Sheikh. I think we should be entitled to compensation but I dont have the Thomas Cook Flight number. Can I still claim and if so, how do I go about getting the flight number?
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Thomson Problems
All I am tring to claim against THomson for a 8 hour delay , My case went to the AESA (Spain) who found in my favour. I received a letter back from Thomson who now say I should claim against Sunwing who operated the flight.It was however a package holiday from Thomson and the flight in question had Thomson on the side of…
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Cancellation of original flight
Hi looking for advice here. My family and I in USA for the summer on a return ticket with airline. Flown from Birmingham to USA via Dublin. Flying (me wife and 3 kids) late August 2013 back from USA to Birmingham UK with a connection in Dublin in the middle. Initially expecting a 5 hour wait in Dublin for the 2nd flight.…
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Jet2 delay
CAA tell me that the airline are NOT obliged to pay compensation for a flight delay although it was the airline's fault and was over 5 hours. I have been trying since January 2013 to get compensation and now it looks as though CAA are on the side of the airlines! What is the point of a regulatory body if it only works in…
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Glasgow-Dalaman. TCX3876 26 June 2013.Any compensation joy??
My departure was to be 0700 from Glasgow,when we got to airport,we were given a letter stating,"Due to unavoidable operational circumstances your flight is running approximately 6hours and 50minutes late"....."Arrangements have been made for you to be given light refreshment vouchers for your comfort during delay".…
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flight delay- Delta
Hi We flew with Delta airlines from Dublin to Atlanta, with a connecting flight to Orlando. Our flight was delayed out of Dublin by 8 and half hours.:( They came round with drinks, crisps and offered us vouchers for airport in Atlanta when we did arrive, some of the flight were put up in hotel and had to wait till morning…
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Thomas Cook excuses
On Friday 30th May 2008 myself, my wife and a colleague were booked on the flight from Manchester to Puerta Plata in the Dominican Republic. We were delayed by 12 hours due to a technical fault with the aircraft and eventually flew out on a Polish operated relic. When we arrived in the Dominican the consequences of us…
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Flight Unknown
Hi i know we have been delayed a few times on some flights but i dont remember the details etc or who we flew with on one of them, so how do i go about trying to get this information before trying to claim?? :(
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Which flight?
Because we have used so many flights to and from Spain over the last few years I haven't kept a record of them. I am 99.999% certain the flight my daughter was delayed on for over 5 hours was a Ryanair flight from Alicante. However, the Flightstats website is unable to provide information on this. Is there any other way to…
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XL (Excel) Airways
This airline went bust around 2008, we had a 26 hour delay using them in August 2005 flying from Newcastle to Florida. Does anyone know who to contact re compensation?
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Flight Delay - Thomas Cook
Hi, this is my first 'thread' so I hope it shows in the right forum!! My flight departure was delayed by 188 mins, just over 3 hours, but the actual arrival, when the plane landed was a delay of 158 mins (2h38m). Does this mean I would not be eligible for the cash compensation? Many thanks BradleyMcQueen
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How to find Flight numbers/times??
Hi all, Looking for a bit of help please. I was significantly delayed on a Monarch flight both to and from Palma, Majorca in 2007. For some reason though I can't find my holiday confirmation emails (probably deleted them after the holiday) so have no idea of flight numbers and could only approximate exact flight times.…
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The 'New' EC guidelines.
The so called 'new' guidelines on what constitute EC's are being talked about on various threads. http://ec.europa.eu/transport/themes/passengers/air/doc/neb-extraordinary-circumstances-list.pdf IMO the wording: THE CONTENT OF THIS DOCUMENT DOES NOT REPRESENT A BINDING OPINION ON THE EUROPEAN COMMISSION ...hinges on the…
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Anyone had success with Northwest Airlines?
Hi I'm new to forum posting so please bear with me. Me, my husband, daughter and disabled adult son had flights on April 24, 2008 from Heathrow to Dallas with NWA and had a connecting flight in Minneapolis outbound and return...all on the same ticket and airline. We were delayed sitting on the runway for just over 2 hours…
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Have you tried to claim compensation for flight delays?
Some airlines play hardball with flight delay compensation claims, others pay up when cash is due. If you’ve tried to claim, please tell us how it went below. For more info see Flight Delays Compensation. Have your say below clicking reply to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how…
