Glasgow-Dalaman. TCX3876 26 June 2013.Any compensation joy??

cath29

My departure was to be 0700 from Glasgow,when we got to airport,we were given a letter stating,"Due to unavoidable operational circumstances your flight is running approximately 6hours and 50minutes late"....."Arrangements have been made for you to be given light refreshment vouchers for your comfort during delay".
Medication that I take prevents me eating normally,due to a very restricted diet!!so vouchers weren't any use.!!!
We heard that it was a bird that had hit an engine,apparently a customer was told this by Thomas Cook!!How do you find this out?
When we arrived back home I phoned Thomas Cook to try and establish what the unavoidable operational circumstances where?The woman on the phone took all my details and said she would have to contact somewhere else, to establish exactly what the problem was.

I have now received a letter back
......."Having carried out a full investigation the specific circumstances surrounding the delay to your flight were of a technical nature. These were extraordinary,in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented.......These unpredictable events can be likenend to those we encounter with our own cars,despite having full service histories,or MOT's.
In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case."

Sorry this post is very long,just wanted to be as accurate as possible!!

Anyones advice or opinions would be greatly appreciated.

Vauban

cath29 wrote: »

I have now received a letter back
......."Having carried out a full investigation the specific circumstances surrounding the delay to your flight were of a technical nature. These were extraordinary,in that Thomas Cook took all reasonable precautions necessary to avoid the situation, and despite our proactive measures the problem could not have been prevented.......These unpredictable events can be likenend to those we encounter with our own cars,despite having full service histories,or MOT's.
In line with Regulation 261/2004 a payment of compensation would not be considered applicable in this case."

Sorry this post is very long,just wanted to be as accurate as possible!!

Anyones advice or opinions would be greatly appreciated.

Cath: try reading the FAQs and the other posts on the specific Thomas Cook thread. There's lots of information there. Including the fact that this letter has been sent our hundreds of times before.

e_mca

I also like yourself have been refused compensation but found out within the last week of another passenger on this flight receiving compensation so have emailed tc to appeal against their decision so hopefully hear from them soon with good news

Jacqmcm59

Hi

i know this is going back a while now but we have being fighting for compensation since 2013 and have being refused on several occasions. Are you able to confirm if the passenger you spoke about in your thread every received compensation.

thanks

Jacqmcm59

Caz3121

Jacqmcm59 wrote: »

i know this is going back a while now but we have being fighting for compensation since 2013 and have being refused on several occasions. Are you able to confirm if the passenger you spoke about in your thread every received compensation.

If you are asking the question of the OP, they have not been back to the forum since the day they posted. You would be better checking the Thomas Cook thread

NoviceAngel

Caz3121 wrote: »

If you are asking the question of the OP, they have not been back to the forum since the day they posted. You would be better checking the Thomas Cook thread

Sadly, like many and I thought Vaubans reply was extra nice.

len49

Hi Jacq

Appealing to TC is waste of time. Assuming you reside in Scotland the best way to get justice is to raise a small claim summons through the Sheriff Court. Cost's you £73 and can be included in the amount you claim. You can also claim 8% interest from the date of the delay until payment. I suspect that raising the summons may even be enough to get them to pay out without going to court. If you're not up to doing it yourself use a NWNF solicitor.

Due to the numerous stays put in place and TC's intransigence it took me over four years to get justice. However, it shouldn't take you too long with all the recent favourable rulings.

Good luck

len

Jacqmcm59 wrote: »

Hi

i know this is going back a while now but we have being fighting for compensation since 2013 and have being refused on several occasions. Are you able to confirm if the passenger you spoke about in your thread every received compensation.

thanks

Jacqmcm59