Anyone had success with Northwest Airlines?

kittykat15

Hi I'm new to forum posting so please bear with me. Me, my husband, daughter and disabled adult son had flights on April 24, 2008 from Heathrow to Dallas with NWA and had a connecting flight in Minneapolis outbound and return...all on the same ticket and airline. We were delayed sitting on the runway for just over 2 hours which was a nightmare in itself as it was hot and everyone was complaining. We were the last passengers to get on the plane as there was a delay in getting assisted help to the bus that took us to the plane, (sorry if this is long) While we were being transported to the plane one of the ground crew on the bus with us and had said there was a delay, I heard conversations going back and forth over the transmitter that there was a problem with the "air start" and when I asked her, she said it shouldn't take long to fix. When we finally arrived in MN we had missed our connecting flight, and the ground crew there said there wasn't a flight until the next day. They did put us up in a hotel...at 1am after I argued with them because they told everyone the delay was because of bad weather and passengers had to pay for any accommodation themselves and I disagreed telling her what I knew....quick as anything she pulled me to one side and said she would help us out as we had a disabled son and asked me not to mention the "air start" problem. We arrived in Dallas the next day... 13 hours later than scheduled and I would just like to know if anyone believes I or we, have a case? as it was in 2008, on a US airline and the original delay was just over 2 hours. I have all the tickets and boarding passes Again I apologise for the length of my post as I have never used a forum before.:o

Alan_Bowen

You may have a few issues to deal with, Northwest doesn't exist anymore, they were merged with Delta Airlines more than three years ago. The american carriers are not known for being generous under EU261 and I suspect that if you write to Delta in the UK they will respond saying they have no access to NW bookings from 5 years ago. Court decisions would suggest that you look at the final arrival point for the delay if you have a through ticket but getting DL to accept the claim may be very difficult indeed.