Thomas Cook excuses

Tired_of_their_BS

On Friday 30th May 2008 myself, my wife and a colleague were booked on the flight from Manchester to Puerta Plata in the Dominican Republic. We were delayed by 12 hours due to a technical fault with the aircraft and eventually flew out on a Polish operated relic. When we arrived in the Dominican the consequences of us being late transferred to the hotel because when we got to our room it hadn't been prepared as they'd had to look after the delayed passengers returning home. We eventually got to bed some 30 hours after leaving our home, but day one of the holiday written off.
Further to this and to add to our less than wonderful Thomas Cook experience, the flight home was delayed by 5 hours.
I wrote to Thomas Cook when I got back and who replied and, despite saying the flight out was a technical fault, they basically said it was nothing to do with them and I should try my insurance company, who of course didn't want to know.
When MMT introduced us to the compensation available for this type of situation I must admit I did develop a smug grin and had no qualms whatsoever about pursuing compensation, there was no ethical dilemma as far as I was concerned.
Using your links I emailed them and, not particularly sympathetic again, said unless I had boarding cards or holiday reference numbers etc then I was essentially snookered. After this length of time and after being told in 2008 I didn't stand a chance of compensation, all those details have disappeared. I wrote back explaining this and asked ,actually how difficult would it be to find in their records the passenger details of the flights on those specific days, particularly as they used a Polish operated, circa 1970s, replacement aircraft, but they didn’t respond to that.
My question is, would it be unreasonable given the information I have supplied, for them to carry out my request for compensation and does anyone feel, with regards the information i.e. specific flight dates etc that it would be worth going to the CAA?
Finally, a couple of developments have surfaced since writing to Thomas Cook. After looking in an old suitcase prior to getting rid I found my boarding pass for the return journey so I can at least pursue that legally but now comes one of Martin’s money dilemma’s. We have made acquaintance with a Thomas Cook employee and I am seriously contemplating asking them to dig out the flight details for a percentage of the compensation. I more than likely won’t take this course of action because it could put their job in jeopardy and do I really want to lower myself to their level, I am just tired of their BS.

Caz3121

better posting in the Thomas Cook thread than starting a new post that will quickly disappear off the page

Tired_of_their_BS

Thanks, I thought I had.