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Air France versus Folberts and Stugeon case re 50% reduction for delays
The case of heard in Europe on 26th February 2013 Air France versus Folberts seems unclear in its ruling for a 50% reduction for delays between 3 and 4 hours .The Sturgeon case does appear clear on this ruling but has anybody tested this issue being put forward by some airlines in the Small Claims Court. Have the CAA…
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7 hour delayed flight with KLM
So today I finally managed to land in Amsterdam from Narita airport Tokyo, my flight was originally at 10:30am but it was first delayed 2 hours for maintenance, which lead to my connecting flight to London being too early, I got rescheduled to Paris at a later time with another connection to London. Boarding was half an…
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Full refund for flight cancelled by Airline company??
Hi, I booked return flights to Larnaca with Aegean Airways in November, I asked them to amend the booking to fly the following day, they charged me an extra £130 for this. Today I went to print my booking info and found they have changed the flight to a 2 stop journey taking an extra 10 hours!! I rang the company and they…
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Qatar missed connection + delay - entitled to comp?
Hello. Thoroughly confused re. what one is and is not entitled to here. Our Qatar Airways flight from Calcutta to Doha today was delayed by headwinds and landed 25 mins late - leaving us only 30 mins to connect to the Doha-LHR leg. We had hand luggage only and boarding passes ready so assumed we could still make it and…
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Stupid Brinkmanship...
Why do they do it? File an acknowledgment of service seconds before the deadline and the same with a "defence". What do companies actually gain from doing this. In my mind all it does is delay the inevitable that they will end up in a court room at some point. They may as well just suck it up and get it over with and file…
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"Knock" on delays prior EC or not
Would those in the know be kind enough to point those not, in the direction of relevant case law/instances where the claimant's delay was caused by a knock on from the aircraft's previous flight(s) and therefore the irrelevance of any claim of EC by the airline? Many thanks in advance.
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Monarch rejection
i claimed compensation from monarch for a 11 hour delay, and this is their reason for not paying:- any suggestions ? Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case. Monarch Airlines aims as its first priority to provide its passengers with a safe and…
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Sucess on flight delay compensation claim for a package holiday
I am grateful for the advice from Martin and team on flight compensation. I followed the instructions, unsure if my claim would be successful as the flight was part of a package holiday. We booked with American Airlines (AA) from Manchester to Chicago to fly on 20/04/2011 then pick up a tour down to New Orleans. The flight…
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Rejected claim by BA - Valid?
A query from a newcomer if I may. I have been pursuing a claim for compensation from BA for a flight from Baku to Heathrow on 13th July last year that was cancelled. An alternative routing via Moscow was provided by BA, but resulted in an arrival delay approaching 12 hours. The flight was originally a British Midland…
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US Airways reply What do you make of this?
Dear Mr. : Thank you for contacting Customer Relations. We appreciate it when customers take the time to share their concerns. At the time of Flight US7??, August 12th of 2008, EU Regulations stipulated that only passengers whose flight canceled were eligible for compensation under the regulation. It was not until more…
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Was it delayed or not?
We were due to fly back to Manchester from Palma, Majorca with Thomson airline on Saturday 29 Oct. 2011. The flight was due to leave at 7.30 in the evening but we were told by the reps at the hotel that we would not be able to leave until about 2.00 a.m. the following day. It was the last weekend of the season and there…
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Thomson
If claiming from Thomson do not fall for their claim system which asks for so much detailed information and states that you must include your flight ticket and boarding passes. This information is neither needed or required by law. I filled in their forms but sent a covering letter stating "You know the time passengers…
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Can I take my compensation further than airline?
Monarch have refused to pay out claiming: Our records show that upon arrival in Larnaca of the outbound flight, the aircraft scheduled to operate your flight developed a number one engine overspeed protection fault and was declared unserviceable for your flight. The fault would take engineers approximately thirty hours to…
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Please post in the correct airline specific thread
Now superceded by this thread: https://forums.moneysavingexpert.com/discussion/4896699
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Whose responsible klm/alitalia ?
BOOKED A SHORT HOL IN ITALY VIA UK TRAVEL AGENCY .DEPARTED BRISTOL- LANDED AMSTERDAM(TRANSFER POINT) TO OUR DESTINATION IN FLORENCE MY LUGGAGE LOST FOR 24 hrs .RETURN JOURNEY DEPARTED FLORENCE 3 hrs LATE MISSED CONNECTING FLIGHT AT AMSTERDAN ARRIVED BACK IN UK 12hrs late. ALL OUR ELECTRONIC TICKET DOCUMENTS ADVISE "KLM…
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Monarch refuse to pay out
Just had a reply from monarch airlines to decline compensation due to a faulty exhaust censor on number 1 engine making the plane unserviceable and not fit to fly and this has been classed as extraordinary circumstances beyond the control of monarch airlines, who were able to notify some passengers by text message the…
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Flight delay TUI 22 hours
Hi, following the tv programme with regards to flight delays I wrote a letter to Thomson airways in relation to our 22 hour delay flight from Manchester to Mexico in 2009...gave the details even ref number. Today I have received a letter stating that the supreme court in the UK has said that all claims to do with the…
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flightstats
I am trying to find a flight number of a monarch flight that left manchester for dabolim goa on the 27/01/2007 using flightstats ,I have registered on the site but dont know how to use it can anybody help me please
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Reply from Jet2.com re, compensation claim.
Hi there, I am new to forum world this being my first ever am hoping someone can help/advise. I have began a compensation claim to Jet2.com as we were delayed 8 hrs back in 2009. The reply is basically telling me that my claim is valid as is over 3 hrs but as 2 years have gone by they cannot put my claim through , their…
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Flight stats info
Has anyone else had similar problem. I got details of the Thomas Cook flights from Lanzarote from flight stats for 28/09/2008 the date my flight was to depart to Belfast but there is no record of my flight or any flight on that date being delayed overnight, the flight I believe I was on, just has comments beside it status…
