Stupid Brinkmanship...

A_Flock_Of_Sheep

Why do they do it? File an acknowledgment of service seconds before the deadline and the same with a "defence".

What do companies actually gain from doing this. In my mind all it does is delay the inevitable that they will end up in a court room at some point. They may as well just suck it up and get it over with and file their papers early on.

I have not had my airline AoS or Defence yet but this happened to me when I sued a different company a few years back.

More to the point is HOW do they do it? On my paperwork I have no court email address or fax number to be able to file "by the skin of my teeth"

P_Doff

I wish I knew. See my post #388 in the Jet2 thread. All it is doing for me is hardening my resolve.
Your claim isn't against Jet2 by any chance, is it?

A_Flock_Of_Sheep

No.

Thomson Airways! Obviously they are all into the brinkmanship game then.

I have also learned quite a lot about airlines and holiday firms in general in dealing with this.

My examples are:

If I go to say Argos and buy a kettle and it then proves to be faulty or has a part missing I return it to Argos and am offered a brand spanking new kettle or a full refund of my hard earned wonga.

If I buy a holiday and then find that it is faulty for example lousy accommodation, delayed flights and changed schedules you don't get the same level of Argos service.

My sister had a holiday and the accommodation was terrible and they had bed bugs. On return she complained and asked for a refund of her "faulty" holiday. She was told the firm would investigate and reply within 28 days. It took 50 days for a reply.

The response was an apology and a "goodwill gesture" of a £50 voucher off a future holiday.

So why does Argos not say "I am sorry your kettle was faulty here is a £5 voucher towards a new one that you must spend with us"?

Why do travel firms seem to be above the law when it comes to consumer rights?

P_Doff

A_Flock_Of_Sheep wrote: »

Why do travel firms seem to be above the law when it comes to consumer rights?

Probably because they've been allowed to get away with it for so long. Generally speaking, we Brits aren't persistent enough because you have to continually jump through hoops to get your just entitlements. I know its a pain but personally, I'll see them in Hell before I give up.