Thomson

samtravel

If claiming from Thomson do not fall for their claim system which asks for so much detailed information and states that you must include your flight ticket and boarding passes.
This information is neither needed or required by law.
I filled in their forms but sent a covering letter stating "You know the time passengers boarded, the take-off time, and the landing time. After all it was your aircraft
You know the passengers that travelled. If we did not travel on this flight you would have previously rejected the claim as fraudulent .
It is totally unreasonable to request documents after a long period particularly in view of the fact that you have spend the time since the flight consistently seeking to deny your legal responsibilities"

They still rejected my claim and I have lodged a claim with the CAA, but at no time did they request the missing information or documents.

Caz3121

https://forums.moneysavingexpert.com/discussion/4552743

Ich_2

So the CAA advise this and you feel you can ignore it!

2) Flight details

• Booking/reservation reference Travel date
• Flight number
• Destination to/from
• Airport at which incident occurred

3) Supporting documents

• Enclose clear copies of receipts if relevant.
• Enclose a copy of booking confirmation/reservation details. This is not always required but may help the airline if they are unable to locate your booking details from the information you have provided.