-
Help please.. what are my rights. My SO electric direct debit has almost doubled with no notice
Appreciate all help please. Last night I was alerted by my bank that SO Energy has taken £218 rather than the £133 from the previous month. They have not sent me a statement for this month and I am not in debt to them. I am aware of the price increase but this still does not make sense. I was in credit before this enormous…
-
Elderly parents changed tariff unnecessarily - what can we do?
My parents were on a fixed deal with EDF for dual fuel, monthly budget DD. They fixed in July 2021 and the fix ran until July 2023. For reasons I do not yet understand, they were convinced in January this year to change to another fixed tariff that fixes until January 2024. But of course the unit price is around double for…
-
Help! Need advice for underfloor heating
Hi all, I moved into a 2-bed apartment (990 sqft - electric only) back in January 2022 that operates an underfloor heating system (no rads). I have just received a £1338 bill from British Gas for 3 months? I am a single woman living on my own. I cannot understand why my bill is so high. I am on an economy 7 plan. I have…
-
Moving home and transferring fixed tariff
Hi everyone Me and my partner are moving house (renting) and so I phoned edf energy a few weeks ago to see if we could move our current fixed tariff to our new property. They said that this would be fine, they could transfer our fixed tariff and to phone them when we moved so they could set it up for us. A few days ago I…
-
British Gas - unsure about tariffs
Hi All, Had an email through the other day from British Gas to confirm that I am on a variable tariff (thought I had decided on a fixed tariff, but never mind). Thing is, I'm unsure what tariff to go on. I used the British Gas chat-thingy to try and discuss this with one of their advisors but got nowhere (may as well have…
-
E.ON and Octopus send virtually the same email received ten minutes apart
Both titled "FYI: Your Direct Debit payment is due soon" Emails have 95% of the same wording Octopus signs off: Love and power, The Octopus Energy team E.ON signs off: Here's to a brighter future, together. E.ON Next Do these respective emails come from the same server?
-
SSE fit payments
Has anyone had any luck contacting them by email? If so what address worked? I submitted a reading online but didn't get an automated response which is what happened previously so I tried sending it and a photo to fitreads@sse.com. which is the email shown on their FIT meter reading page, I attached a photo as they asked…
-
Increased bills due to no direct debit - Eon Next
I decided to start paying my electricity/gas bill with my debit card which gives me 1% cashback. In the cost of living crisis I was thinking about ways I can make more money back and make the card work for me. Great I thought. I emailed Eon Next and explained this to them and their response was that they had a "receipt of…
-
fixed rate tariff but prices increased without telling me
HI ALL, JUST NOTICED MY FIXED RATE TARIFF WITH E. D. F. HAS HAD THE KWH CHARGES AND THE STANDING CHARGE INCREASED MID TERM, THIS HAS BEEN DONE WITHOUT NOTIFYING ME. HAS THIS HAPPENED TO ANYBODY ELSE. REGARDS MACCA
-
Gas Reading Query
Hello Can someone please explain my gas reading? 26/04/2021 - 01182 25/04/2022 - 01808 So that to me is 626 but Uswitch etc are tell me my annual usage is 7463 kWh ? Am I supposed to add a 0 for my actual? Thanks
-
Can anyone help me understand?
When I was with Neon Reef I had E7 storage heaters which I changed to Farho Eco radiators and asked to be put on single tariff. Neon Reef, which they did. Neon Reef was taken over by British Gas and I explained that although I had an E7 meter I was on a single tariff and was assured that was fine. Recently, I asked about a…
-
Energy tariff deals - Dangerous advice
Hello Just getting near to the end of my fixed dual fuel deal with Scottish power. Went to view my available tariffs on the website and it will only show me the fixed deals that are stupidly expensive. I asked the chat window to show me standard tariffs so I can compare rates (I sort of already know this, I have done my…
-
Heat Network 650% increase and applied retrospectively?!
Had a letter at the weekend telling us the price we pay for heat (hot water and heating) was going up 650%... I was expecting some sort of increase, but this is just crazy! To top it all off they have said the new tariffs will be applied from 4th March, in a letter dated 22 April, surely that cannot be allowed, we'd have…
-
Turn off Virgin Router to save electricity?
I keep hearing about not turning off routers overnight because it takes time for them to re-syncronise but what about Virgin cable routers, can they be switched off when not being used withiout causing any problems?
-
Octopus Energy Economy 7 and Smart meter issue
I have just joined this forum and hope someone can help with this issue? I have an Economy 7 electricity tariff with Octopus Energy and a SMETS 2 Smart meter. Octopus Energy says that the night rate period is 0130-0830 (BST). Since the tariff increased on 2nd April this year, I have been taking more notice of the billing.…
-
Energy Crisis & Solar FIT rip-off
So we are now in an energy crisis and the Feed in Tariffs have been reduced and everyone is being encouraged to get Smart metres? Energy (Gas & Electricity) prices have been increased by 54%, not to mention the 25p increase in Petrol and the increase in everything else due to these increases. Remember even if you got in…
-
What you are not told about getting solar panels
I recently looked into getting solar panels for my south-east(ish) facing roof. I had a price via the Solar Together organisation with my personel recommendation. This reckoned that I could save £400/year and a further £150 by selling 25% of my excess power back to the grid. I am on the capped SVR and pay just under 30p a…
-
Scottish Power, Fixed rates and Estimates, Be careful
Many people not in the know, are under the impression that a fixed rate contract means that their bills will be fixed too, with usage based on previous usage, before the move to a new tariff. Be warned: Energy companies no longer do this. Example: You move to a new fixed tariff ( in winter ) from your previous tariff .…
-
Hotpoint HAGL60K Gas Cooker Clock Consumption?
Does anyone know how many watts the clock on a Hotpoint HAGL60K Gas Cooker uses and should I turn it off at the mains when not using the cooker?
-
Octopus energy and British Gas customer service via live chat and complaints
Absolutely shocking. I've been trying to help someone who moved into a new property over 6 months ago. The meter readings were provided with photos. Tenancy agreements have been provided. I've been in contact with them over 10 times via live chat and email to explain such basic details (basically the move in date and…
