Octopus energy and British Gas customer service via live chat and complaints

CJ123

Absolutely shocking. I've been trying to help someone who moved into a new property over 6 months ago. The meter readings were provided with photos. Tenancy agreements have been provided. I've been in contact with them over 10 times via live chat and email to explain such basic details (basically the move in date and reading) both credit meters, but the level of incompetence and ignorance, mainly from BG is astounding. This is probably only as getting a response from Octopus is very difficult.

They keep transfering also unecessarily and deliberately cut you off. 

pochase

Why are you dealing with two suppliers?

Was one the existing supplier and instead of giving them a meter reading and let them start supplying them, did the person you supporting try to do a contract with the second supplier?

That would be the wrong way to do it and of course would cause trouble.

The_Fat_Controller

The correct sequence of events should have been.

Move in, take readings, find incumbent supplier if dual fuel or both if not, enter into contract with the incumbent supplier(s) with those opening readings.

Only once that has happened can a switch be made.

@CJ123 if that is not what happened your friend has cocked it up somehow.

More information required as to how both BG and Octopus are now involved.