Energy tariff deals - Dangerous advice

PowerADE1

Hello

Just getting near to the end of my fixed dual fuel deal with Scottish power.
Went to view my available tariffs on the website and it will only show me the fixed deals that are stupidly expensive.
I asked the chat window to show me standard tariffs so I can compare rates (I sort of already know this, I have done my research) and this is the reply.

"A standard tariff does not have fixed rates like a fixed tariff, the unit rates and standing charges will vary based on the condition of the market, hence it is always better to choose a fixed tariff so that you can enjoy the benefit of fixed unit rates and standing charges for a fixed period of time depending on whether you choose a one year or two year tariff. "

Due to the price cap - This is now a dangerous statement under the current market and in my opinion should be removed straight away.

Best Regards
Adrian

Gerry1

Welcome to the forum.

That's totally untrue advice.  Submit a formal written complaint, preferably via snail mail, and get a reference number.

If necessary, ask for a deadlock letter and go to the Ombudsman upon receipt or after eight weeks if they don't send one.

dunstonh

Welcome to the oil and alternative fuels section.  Your responses will be limited compared to the section that deals with gas and mains electric.

Went to view my available tariffs on the website and it will only show me the fixed deals that are stupidly expensive.

Or may not be when one considers the increase that is coming in October.

Due to the price cap - This is now a dangerous statement under the current market and in my opinion should be removed straight away.

It is not a dangerous statement.   Although it is technically correct as an explanation, it is wrong to assume fixed is best every time.  If you buy a fixed deal at the top of the pricing market and prices fall, then a fixed rate could end up worse.

As you cannot predict the future, there shouldn't be the assumption that fixed is always best.    

MSE_ForumTeam5

Thread moved to main Energy board

Ultrasonic

I'm not sure about 'dangerous' but it's definitely flat out wrong! 

This needs reporting as suggested above. 

Astria

I can see how they could wriggle out of that one and just say that the member of staff needs more training or likewise.

"The unit rates and standing charges will vary based on the condition of the market, but will always be at or below the current price cap".

Ultrasonic

Astria said:

I can see how they could wriggle out of that one and just say that the member of staff needs more training or likewise.

"The unit rates and standing charges will vary based on the condition of the market, but will always be at or below the current price cap".

It being a staff training issue would still be reason to report it.