SSE fit payments

Charlottekellylee

Has anyone had any luck contacting them by email? If so what address worked? I submitted a reading online but didn't get an automated response which is what happened previously so I tried sending it and a photo to fitreads@sse.com. which is the email shown on their FIT meter reading page, I attached a photo as they asked for this last time round but it bounced back as undeliverable. I tend to prefer email to the phone line both for convenience but also so I have a trail to refer back to if needed

QrizB

Welcome to the forum. You're not the only one with very slow service from SSE's FIT team.

There's a SSE-specific thread here:
https://forums.moneysavingexpert.com/discussion/6345272/sse-fit-payments

And a much (much!) longer "FIT delays" thread here:
https://forums.moneysavingexpert.com/discussion/3512647/solar-energy-feed-in-tariff-payment-delays-your-experiences

Charlottekellylee

I managed  to get  hold of a member of staff and there's apparently a new email address for meter readings  fit.reads@sseenergyservices.com

QrizB

Charlottekellylee said:

I managed  to get  hold of a member of staff and there's apparently a new email address for meter readings  fit.reads@sseenergyservices.com

Thanks for reporting back. Do let us know how you get on!