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Energy

Archives for April 2022

Who is responsible for paying the credit balance of failed suppliers?
It was always my understanding that the supplier which takes on customers of a failed supplier must refund any credit balance. However, the quote below from an Octopus page ( https://octopus.energy/avro/ ) suggests that some of the credit may fall to the administrators to refund. Is there any precedent for this in a prior…
when are we going to get a final bill from zog?
Still waiting for a final bill from zog - they owe me money as I was in credit with them and between zog and edf I have paid for the same gas twice - any help as to who to contact would be gratefully received. At the moment without a final bill I don't think I can get anywhere - how long should it really take to send a…
SMETS2 or upgraded SMETS1
I have a SMETS1 smart meter that has been upgraded by my current supplier (who aren't the original supplier) so that they can read it. I am just wondering if there would be any advantages in a SMETS2 meter (for instance, if I decided or was forced to change supplier). I realise that usually a SMETS2 meter is not supplied…
Warm homes discount
Hi, I’m just wondering when the warm homes discount is being paid this year? I applied in October (I receive income related employment and support allowance and housing benefit so usually always qualify) and it usually goes on my winter bill which I’ve just received today (quarterly bill) but it’s not been credited to my…
Fixed price Tarrif
We were with Peoples Energy and we’re switched to British Gas. We have just been offered a new fixed tariff May23v1. Our current yearly estimated cost is £1641 and the new fixed rate estimates a yearly bill of £2060. This seems to fall within your 25% range. Wondering if this seems an acceptable deal based on these…
EON DIrect Debit
I got a bank statement yesterday and was dismayed to find out eon had moved my dd from £100 to £263 without notification. I rang them today and found out it was so high as I owed them £1400. Bearing in mind I pay by dd debit why hadn't they told me and how did they let it get that big. I have always insisted being a paper…
The kettle debate
"Only boil what you need(1 cup/2 cups) of water as needed...." But what if...........say our kettle could hold 10 cups of water, boiled from cold at 8am, 2 cups filled then a cosy keeps the remaining 8 cups warm for 2hrs then boil (from warm) at 12 -which would be quicker from cold, at 2pm boil the 6 cups of warm water…
fixed rate dilemma
forgive me but a lot of this is all new to me......my late wife sorted the family finances but now im having to do it, and im in a bit of a quandry as what to do just had email off the gas/leccy supplier telling me they have put me on standard varible plan as the existing fixed rate one has ended......usual stuff that we…
Protection for domestic customers moving to property with business suppliers?
Two months ago, we bought a house that had been used by a college for their students. As such, the energy was provided by business only suppliers: Corona for gas and Opus for electricity. We were really shocked to see the charges (Corona - standing charge around £3.70 per day, unit charge 14p; Opus standing charge £4.00…
Fix now or later
I have just been sent a quote from BG for a new and exclusive fixed deal for gas and electric for customers who were switched to them because who they were with before went bust. At the moment I am on a variable tariff and reading the website shouldn’t be looking to fix unless it’s no more than 15% above the April price…
New provider
Hi to all,last October 2021I was with avro energy for both my gas and electric and as we know they went bust so I switched straight away to British Gas on a two year fixed deal on direct debit.I’ve had an email today from octopus energy saying that their in the final stages of switching me to them from avro.so my question…
Is average gas usage really 12,000kWh? I use 40,000!
I've got a reasonably large house but not ridiculously so, everywhere I look it states that "high" usage (5 bedroom house with 4/5 people) should be 17,000kWh, I'm using nearly 3 times that! For context: It's a 1930 detached house with 4 bedrooms, double glazing and cavity wall and loft insulation. The boiler is…
Octopus have finally got in contact regarding Avro
I was with Avro, but moved to e.on next on the 23rd of September 2021 and have been with them ever since. I received the email below and then I logged into the octopus account I set up last October. And found the following information: The cooling off period for switching your energy is 14 days.This means you can…
Brt, Gas Fixed Tariff Exclusive May 23v1 should I move from their current priced capped tariff?
I am new to this forum and also new to British Gas having been moved from Together Energy( formerly Bristol Energy) after they folded. I am currently on their price capped variable but have been offered their Exclusive May 23v 1tariff My current tariff BG Welcome Together - Electric Standing Charge 48.127 / Electric 27.865…
Impact of installing Air Conditioning in Flat on Energy Rating
Hello, my flat gets very hot during summer, living room has a large glass panel and it can reach upwards of 28 to 30 degrees Celsius and upto 25-27 degrees elsewhere in the flat. The problem is my flat is East-West oriented and the living room gets direct sunlight from about 2pm to 8pm during summers. My poor dog becomes…
Do I qualify ?
Help ! I live in a park home on a privately owned site and pay my gas, water and electric directly to the site owner who is responsible for reading my meters every quarter . As every household is entitled to receive the “credit” of £40 off their next bills do I qualify ? I have no direct link with any energy company …in…
Utility company / Energy
Hi all, I have a problem with my energy supplier/agent so hope you will be able to help. I will try to be as clear as possible but the story is a bit complicated so please bear with me. So I moved in to apartment end of November, 2021. My contract stated I have to contact some utility company to deal with my bills. I tried…
April 2022 bill on old rates
Hi everyone, I am with Scottish Power and I was on a fixed tariff which ended in April 2021 so from that point onward, they were supposed to put me on the standard tariff as it's the normal practice. For some reason, my monthly bills still have that old tariff which was "Super Saver April 2021 B6" and I have compared my…
How does the smets 2 meter actually work?
I've had a smart meter for about a month and have gone on to a new eye watering tariff today. I thought I sussed if over the last few weeks but actually with the new standing charge and tariff rates the new daily amounts don't add up. My tariff was quoted including vat these vat inclusive rates are now held in the smets 2…
Igloo Debt
Hello. We have a debt with Igloo which we were paying an extra monthly fee to reduce. They have now contacted us asking for full payment within 72 hours otherwise we will be passed to bailiffs who will add on there interest charges. We have offered them a monthly fee but they have refused. We are now with Eon Next and our…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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