Octopus have finally got in contact regarding Avro

mrsg1990

I was with Avro, but moved to e.on next on the 23rd of September 2021 and have been with them ever since. I received the email below and then

I logged into the octopus account I set up last October.

And found the following information: The cooling off period for switching your energy is 14 days.

This means you can contact hello@octopus.energy for up to two weeks after you start your switch to cancel.

If you do cancel in the cooling off period nothing will change. You'll stay with your old supplier as normal, as if nothing ever happened.

 

Account Overview

It's looking a bit quiet in here…🕵

Once Avro's administrators issue your final bill, we'll update your Octopus balance and your transfer will be complete. We'll be in touch as soon as we know more.

Your energy account

Your balance

£0

Electricity

The cooling off period for switching your energy is 14 days.

This means you can contact hello@octopus.energy for up to two weeks after you start your switch to cancel.

If you do cancel in the cooling off period nothing will change. You'll stay with your old supplier as normal, as if nothing ever happened.

We've received your order

We'll check your details, and get in touch with your previous supplier to get your switch underway.

The whole process usually takes 17 days from start to finish.

Cooling off period 

We've received your order

We'll check your details, and get in touch with your previous supplier to get your switch underway.

The whole process usually takes 17 days from start to finish.

This is the email from octopus: 

Great news: your transfer to Octopus Energy is underway, and we expect to have you properly up and running on our award-winning platform in around 5 days. Once complete, you'll find all your property details online and be able to check your account balance or history of transactions, submit meter readings - maybe win a credit for doing so! - adjust the date or amount of your payments, or let us know if you're moving house or would like a smart meter. We're expecting Avro's administrators to issue the final bill for any energy you used before September 26 over the next few weeks. Once it's available, you'll find it in the usual spot on the Avro website - it'll also be available a few days after that in your new Octopus online account. If your account is in credit once your final bill has been issued, we'll automatically transfer that over to your new Octopus account as well. You're on Flexible Avro, our always great-value variable tariff. Your prices (including VAT) are: A standing charge of 41.98p per day and 28.01p/kWh for your electricity. A standing charge of 27.22p per day and 7.34p/kWh for your gas. If you have cancelled your Avro Direct Debit, you can set up a new one in your new Octopus account. That's it for now - thanks for your patience so far, and we hope to have you up and running soon. Love & power, The Octopus Energy team

FreeBear

If you are happy to stay with Eon.Next, contact them and make sure they object if Octopus try to grab your supply. Also contact Octopus and tell them that you do not wish to move - Had EDF pull the same stunt on me (I switched from Toto the Clowns the day they went bust). Caused a few headaches with my new supplier..

johnbhoy70

Yup same here!! Started on a 2 year deal with Sainsburys Energy on 7th Ocotber and i'm not going anywhere. Wasn't overly bothered opening an Octopus account as i knew i'd got out in time and my Avro balance of circa £70 was more than enough for what i owed Avro/Octopus in the 10 days/2 weeks it took me change over.

Email i got reads-

Great news: your transfer to Octopus Energy is underway, and we expect to have you properly up and running on our award-winning platform in around 5 days.

Once complete, you'll find all your property details online and be able to check your account balance or history of transactions, submit meter readings - maybe win a credit for doing so! - adjust the date or amount of your payments, or let us know if you're moving house or would like a smart meter.

Now's a great time to setup a password for your Octopus account - it just takes a couple of quick taps, and once your transfer is complete you'll be able to see all your details and do most things quickly and easily from there.

We're expecting Avro's administrators to issue the final bill for any energy you used before September 26 over the next few weeks. Once it's available, you'll find it in the usual spot on the Avro website - it'll also be available a few days after that in your new Octopus online account.

If your account is in credit once your final bill has been issued, we'll automatically transfer that over to your new Octopus account as well.

You're on Flexible Avro, our always great-value variable tariff.

Your prices (including VAT) are:

• A standing charge of 49.38p per day and 27.84p/kWh for your electricity.
• A standing charge of 27.22p per day and 7.33p/kWh for your gas.

If you have cancelled your Avro Direct Debit, you can set up a new one in your new Octopus account.

That's it for now - thanks for your patience so far, and we hope to have you up and running soon.

Love & power,
The Octopus Energy team

johnbhoy70

and my second email of the day after telling them this wouldn't be happening is as follows-

'Apologies, we sent you the wrong information earlier. The prices are correct for any energy you used while with Octopus, but to be clear: we won’t switch you back to us.

We’re aware you’ve chosen another supplier, and we won’t switch you away from them.

We’re processing your old Avro account at the moment, and hope to have an update with you shortly. Sorry again for the mix-up, and for keeping you waiting.

Regards,
The Octopus Energy team'

mrsg1990

assets.avroenergy.co.uk

This webpage to access your bills

johnbhoy70

mrsg1990 said:

assets.avroenergy.co.uk

This webpage to access your bills

Cheers!! I've already got loads of readings and bills from around that time of them going to the wall!!

Sorry i see what you mean-they've updated my figures from my final statement on 22nd September till the 26th when they went bust. Only owe Octopus now from 27th till when i started with Sainsburys on 7th October

Lorian

I got the apology email after the first one too. plus a personal reply to my email saying "no way cancel this now!"

last thing I want is to move off my Eon Cap.

not looked if they have generated a final bill for me yet.

Lorian

I do have a final bill - anyone know if I can pay the balance using the "make a payment" option on thw avro system? Cancelled the direct debit a long time ago.

johnbhoy70

Wonder if anyone can help?? 

With regards to the email they sent me in error above they claim that it's the 'Flexible Avro' tariff i  was put on for the 10 or so days i was with them-

'You're on Flexible Avro, our always great-value variable tariff.

Your prices (including VAT) are:

• A standing charge of 49.38p per day and 27.84p/kWh for your electricity.
• A standing charge of 27.22p per day and 7.33p/kWh for your gas.'

I know the amount of units i owe them for so can work it out but just checking i'm using the right figures??

cheers 

pochase

The prices you quote are the current SVT since April 2022.

I understand your posts that the 10 days are somewhere in September/October 2021? So if you joined the fix on the 7th of October you would have some days on the October 2021 SVT, and some on the April 2021 SVT.

October 2021 SVT should be more in the region of 21p electricity, 4p gas. SVT April 2021 even cheaper.

johnbhoy70

pochase said:

The prices you quote are the current SVT since April 2022.

I understand your posts that the 10 days are somewhere in September/October 2021? So if you joined the fix on the 7th of October you would have some days on the October 2021 SVT, and some on the April 2021 SVT.

October 2021 SVT should be more in the region of 21p electricity, 4p gas. SVT April 2021 even cheaper.

Thanks for that.It's as i suspected to be honest as these prices looked more current 

I know it's not a lot of money but it's the fact that they specifically mentioned in their apology to me that the prices they stated are correct.

I'm not sure if it's incompetence or that they're chancers but i suspect it's the former to be honest. 

ps- i hadn't forgotten about the October rise but for some reason had thought it was end of month. If it was the 1st October then i do indeed owe them for 2 different tariffs as you say for 10 days. It's never easy, is it.