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Being Hit With Huge Gas Bill!
Hello there, long time reader first time poster. I’ve had a dual fuel account with Scottish Power since October 2020. Suddenly, in July 2021 the gas tariff dropped off my account. It still said dual fuel, but I couldn’t submit my meter readings and there was no mention of it on my bills. I’ve repeatedly tried to get…
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Scottish Power Not Allowing Payment By Direct Debit
My year fixed tariff with Scottish Power comes to an end on the 30th April 2022 at which point if I do not choose to go on another SP 'Fixed Tariff' (everyone is currently being advised not too) they will automatically put me on a "Standard Tariff". I have been in touch with them by email & by phone to establish what the…
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Neo Energy- do I switch?
Been with Neo energy since Aug 21 through MSE Energy Saving Club. Big mistake, their customer service is appalling, in fact non existent! Despite numerous phone calls and emails I have yet to receive any form of bill so no idea of my current usage, although I did get a request for my meter readings at the end on March,…
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EDF 'Debit Added'
I am jumping the gun here because I have provided my meter readings to EDF today, as they requested, and my bill won't be available for 2 days. However, I have noticed that soon after my last bill (Oct 21) the bills and payments section shows an entry for 'Debit added' for around £72. When I click on it is says "We've put…
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What does ECO4 which started in April 2022 actually mean you can get? (I'm eligible)
I'm with EDF. A post on MSE a couple of weeks ago stated that I can get a new boiler if I am eligible under criteria. I am. So, I applied at EDF. A company called Pacifa Group runs/sub-contracts to 0800 Repair and despite regularly filing out the form on EDF site for details of this, no one responded. So I called them…
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People's Energy to British Gas customer service
Hi, had been with People's Energy, with no issues. Monthly billing, no problem, statements, no problem. Had £290 surplus. Switched by default to British Gas!!!!! What can I say, left British gas about 10 years ago due to poor service, here I am again. How my heart sank when allocated to British Gas. On line account, works…
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EDF fixed tariff
Hi all Hope you can help. I was moved to EDF when green energy network went under. I signed up to a 3 year fixed tariff before the fuel rise. I read the T&Cs of the deal and it states the can increase the pay only if my consumption increase. On check my usage it has not, yet they have increased my bill by £40. Can I…
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Fixed rate tariff or default tariff
Hi, I know I'm leaving this a bit late but our fixed rate contract with British Gas is due to finish end of this month (April). They are offering us a fixed rate tariff until May 2023 costing us £15 more than what we're currently paying. I'm not too sure what to do though as I keep hearing that we shouldn't fix into…
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standing charges and variable tariffs
Does anyone know of an easy way to find out which gas and electricity suppliers have the lowest standing charges? When a property has very low usage, it seems unfair to have to pay about £350 or more per year in standing charges for gas plus electric. Also, why do the comparison sites not currently compare variable…
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Electric Vehicles Guide - corrections required, please, Andrew Capstick
Having been a loyal fan of MSE over many years, plus already an EV driver, I excitedly read your new Electric Vehicles guide this morning and, I'm sorry to say that I was rather disappointed in some of the factual inaccuracies it contains - these clearly need to be amended to allow for a more level article, please. 1.…
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Gas Tariff with low standing charge for low usage
Hi, just tried the Cheap Energy Club but had no luck, we recently had a heat pump installed and now only use gas for the hob and oven (which will both be replaced with electric when we can afford a new kitchen at some point down the line), so our usage is really low, about 0.15m3 per day on average, which I believe is…
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British Gas and unreliable energy costs on MyEnergy
I'm on the SVR with British Gas with a smart meter. I've been trying to keep a close eye on energy usage which has become very difficult with BG. There have been various posts on this forum about their smart meter and app not showing energy usage since the middle of February, we're now approaching May, quite how they're…
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Gas and electric refund
Hi I am looking for help my gas and electric is with sse and I had bill and I credit but they won't give full amount as said it is new rule from ofgem. This is the first year it has done it. I also have a smart meter and pay by dd so same amount each month. I was just wondering if this is correct
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Default Tariffs British Gas
I moved into a new house on the 1st of March and got my first British Gas bill being charged 363,08 pence per day standing charge and unit price of 15.450 pence. resulting a bill of £279 for a month using only 51 units of gas. To me this looks very high can they really get away with these charges,, is there any redress ? I…
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Question about smart plugs and energy costs
Hi There With the recent energy price hikes there has been a lot in the press the past few days about the cost of devices being left on standby and I suspect I am not alone in being guilty of leaving a lot of things either on standby or permanently on [sky box, microwave etc]. I have a number of smart plugs which I use for…
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I've found E on next bills impossible to understand.
I used to be able to use a Microsoft spreadsheet and understood all the charges on my SSE account. Now, with the unfortunate energy crisis, I stick to E On, but I have found their statements ridiculous. For the sake of argument, I gave them a reading on 30th March, they would throw in an estimated reading on 1 April. What…
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British Gas and Economy 7
Hi Unfortunately, I was one of many who found themselves in December 2021 losing my third energy company and being ported to British Gas. It took until Mar to get a bill at their Standard rate which was in the £1000s but I paid thinking it was huge because of the length of time and being on their pre April 22 capped…
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Changing tariff
Just received this text from Scottish gas- should I sign up??? Fix your energy prices and avoid future price increases with our exclusive tariff Exclusive May 23v1. If you then find that one of our future tariffs is cheaper, you can switch again without paying an exit fee. britishgas.co.uk/switchtariffThanks, your Scottish…
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Question about energy credit rebate and my council.
I pay Council Tax by direct debit and am classed as Band A. I assumed by now I would have received the £150 energy credit. However when I did a "live chat" with my local local council they told my name on my Council Tax account did not match perfectly with name of my bank account from which my Council Tax liability is…
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Still waiting for final bill from Together Energy
Has anybody got their final bill from Together Energy? Money is still being taken from my bank account even though I'm in credit.