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Early Exit fees
I have a 'fixed price tariff' with peoples energy [ Peoples energy 2 months upfront winter tariff v2] It ends 3/2/21. Early exit fees were £30 per fuel. Their new tariff is dearer so through the MSE Energy club found and gone for AVRO. I am now being 'threatened with early exit fees. I thought/understood from switching…
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Power cut compensation
Last week we had a power cut lasting 2 days I lost 2 days from work as I should have been working from home and a freezer and fridge full of food. I have been told that we are entitled to £75 compensation, which will help a little and that i have to claim, when I rang them they said I would automatically receive it. Has…
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Boiler cover
Hello I have British Gas cover for boiler, pump and rads. Am thinking of looking around for cheaper but it’s a daunting task as it’s not just about price as customer care important too. No point having a company that doesn't come quickly in an emergency nor one that can’t get parts. So just price comparison websites won’t…
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Green.Energy - 10% extra on top ups - *Extended 1st Feb*
**EDIT: Extended - 1st Feb also for 24 hours only** Green.Energy users check your email for this offer of 10% extra credit for any top up on Monday 25th Jan: https://green.energy/green-monday-terms I've looked hard to see if there are any maximums to this credit amount but doesn't appear to be. What's the risk of dropping…
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Green.energy disappeared from Energy Club?
Hi all, I've just switched to green.energy after they came up cheapest for me but now when I search for tariffs with them specifically none come up?
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Meter
Hello, we used to be on economy 7 tariff but since feb 2020 we have had central heating fitted, should we change our meter standard meter, would we have been paying more for our electricity all this time.
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Using Energy Comparison Sites (including MSE)
I would make sure you tick all boxes to show every deal available. After shopping around many times for about 3 - 4 weeks before my 12mth deal expiredchose a 2 yr deal with OVO which I thought was the best (with £30 exit fee). 2 weeks later updated the current info and curiosity got the better of me to check again showing…
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Switch from prepayment meters
My son moved into his flat just before lockdown last March. The previous owner had prepayment meters for gas & electricity. Scottish Power agreed to install smart meters and had a date for this which was subsequently cancelled. So far they haven't been replaced despite numerous calls & being told he is on a list. It is…
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Can you pick a switch date? Currently with avro, moving to EON?
But their new deal is super expensive. I've cancelled my direct debit with a view to moving when the current deal runs out (Mid March). It is still the current cheapest so do not want to transfer too soon. Ive cancelled the DD as I am £150 in credit, which will hopefully cover my next two months payments. Contemplating EON…
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Insane electricity bill
I recently moved into a new flat (2 bed, just me living there) and was stunned by my first month's bill (split between SSE and Octopus who I was moved onto by the landlord). Basically £240 for the month. Apparently I used over 1300 units. First thought was meter was faulty. Then landlord's agent suggested it might be the…
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Scottish Power Refer a Friend £100 offer
Has anyone used the Scottish Power friend switch referral (£100 each for referrer and referred, dual fuel, or £50 each for single fuel)? I am an existing Scottish Power customer (the referral link is on my account overview page), but when phoned to get a new customer quote on behalf of an elderly family member, and then…
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My Tariff was changed within two months!
I switched both my Gas & Electric over to Green back in November last year, with everything completed in early December (I used the MSE tariff searching tool). Earlier this month, Green emailed me to tell me my rates were changing (already!). Electric is going from 12.13 p/kWh to 15.75, and based on my usage projections,…
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should i take a 2 year fixed energy plan because energy prices never drop?
from memory it seems like the cost of energy every year has risen without fail no matter how poor the economy is, just like food at the supermarkets, it never gets cheaper?
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Why do daily standing charges vary so much ?
I always thought that daily standing charges were related to the actual cost of supplying energy down the network ? If so how come they vary so much between energy companies ? As a real life example, my old supplier charged a DSC of 28p for gas where as my current DSC is only 17p Similarly with electricity the DSC was also…
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“Smart” meter IHD has stopped working and supplier won’t help, can anyone here help please
So I moved into my first home on 5th dec. the smart meter was already here when I moved in, and it was installed in October last year. It was working fine until 19th jan. since then it’s just read “waiting for current data”. I have let the supplier EDF know, they told me to hard reset the IHD, which meant running 5e…
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Energy Prices
Our energy costs have increased 35% this year, and a quick check of MSE Cheap Energy Club shows no better deals to be had (excluding Utility Point). On top of Working From Home (gas use this winter seems twice what it was last winter!) - that is incredible double whammy. We have an average house, with pre-covid, slightly…
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EDF scam?
Having just applied to switch from EDF to another provider, I’ve had emails & a phone call saying that if I remain with them I’ll stay on my current fixed tariff plus have £150 credited to my account. But only by calling a particular number. Apparently only this department is able to offer this deal. Has anyone else had…
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Symbio refusing the switch
At the end of this month my contract with Symbio will end, so three days ago I decided to switch to Neon Reef. Symbio refused the switch saying "Unfortunately, due to the following reasons we have objected to the switch: Outstanding balance payable on your account."What does it mean?? I still have to pay something to them,…
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Octopus Energy refusing to fix my gas meter
Hi Folks The digital display on my gas meter (Siemens E6 / standard meter not a prepayment) has faded and is no longer displaying digits for gas readings. I think the battery for the display may need to be replaced? - but Octopus are refusing to deal with my existing meter (BUT state they are unable to fit a smart meter!…
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High electric bill
Hi hope you can help , I’ve been having high electric bill around £500 a month , we live in a 2 bedroom with 4 kids and the whole house is electric no gas , I’ve been talking to my provider will no luck and when I went onto a comparison site it’s saying I can get cheaper but this what we done last year but still have high…
