Green.Energy - 10% extra on top ups - *Extended 1st Feb*

[Deleted User]

**EDIT: Extended - 1st Feb also for 24 hours only**

Green.Energy users check your email for this offer of 10% extra credit for any top up on Monday 25th Jan:

https://green.energy/green-monday-terms

I've looked hard to see if there are any maximums to this credit amount but doesn't appear to be. What's the risk of dropping say a £1000 on a top up to get £100 of free energy?

There is a risk that they put their prices up again but I'm free to leave without exit fees, just wondering if there would be any risk to the bonus credit if I leave before I've used it?

Just as an aside, they have recently put their prices up, I'm on the Oak tariff and even running the increased prices through comparison checkers I'm still not finding a better dual fuel deal for my usage levels unless I go for an unrated / non green supplier with hefty exit fees that negate the saving (Utility Point / Simplicity Energy) - would save about £100.

bristolleedsfan

Deleted_User said:

Green.Energy users check your email for this offer of 10% extra credit for any top up on Monday 25th Jan:

https://green.energy/green-monday-terms

I've looked hard to see if there are any maximums to this credit amount but doesn't appear to be. What's the risk of dropping say a £1000 on a top up to get £100 of free energy?

I just had a quick glance

1.8 Offer: Calculated by retrieving 10% of the Top Up Amount or £500 whichever is the lesser amount, and adding this to the Top Up Amount.

[Deleted User]

bristolleedsfan said:

Deleted_User said:

Green.Energy users check your email for this offer of 10% extra credit for any top up on Monday 25th Jan:

https://green.energy/green-monday-terms

I've looked hard to see if there are any maximums to this credit amount but doesn't appear to be. What's the risk of dropping say a £1000 on a top up to get £100 of free energy?

I just had a quick glance

1.8 Offer: Calculated by retrieving 10% of the Top Up Amount or £500 whichever is the lesser amount, and adding this to the Top Up Amount.

Thanks, that has actually changed since I screen grabbed the offer an hour ago! They must have had some enquiries about it.


An hour later!

So the limit appears to be £5000 top up for £500 bonus. I'll re-read the terms again in the morning when I do my top up to see if anything else has changed.

poppellerant

The terms and conditions can be found here, but I suspect if you try to use this as a quick way to get 10% on any amount of money they won't honour it if you ask for a refund of the same amount later (see 2.6).

Green Monday

Terms & Conditions

Green Monday Terms & Conditions apply to new and existing Green members.

Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law and set out the terms under https://green.energy/terms and by accepting these you also accept and acknowledge that these additional terms and conditions apply.

You can contact our customer service team by calling 0345 222 2525 or by messaging live chat on our website or mobile app available on Apple App Store and Google Play Store.

1. Definitions

1.1 App: Green’s mobile app that can be found on the Apple App Store and Google Play Store under the name of “Green”.

1.2 Web App: Green’s web app that is available on https://members.green.energy/

1.3 Switch Date: The date Green starts to supply just electricity, or electricity and gas, to the Customer.

1.4 Customer: Individuals who are accessing the app or web app to top up their account with an MPAN or MPRN on supply with Green or will be coming on supply as per the Switch Date.

1.5 Top Up Amount: The amount that the Customer has accepted to pay via the App or Web App.

1.6 Balance: The customer balance that is calculated against usage of gas or electricity bills, top ups and direct debits, please refer to full Terms and Conditions for further information.

1.7 Topping Up: The action of the Customer topping up their account via the App or Web App.

1.8 Offer: Calculated by retrieving 10% of the Top Up Amount or £500 whichever is the lesser amount, and adding this to the Top Up Amount.

2. Eligibility and delivery

2.1 The Customer must top up between 25/01/2021 00:00am and 26/01/2021 23:59:59pm to be eligible for the Offer via the App or Web App.

2.2 The delivery of the Offer will be added to the Customer Balance within or on 60 days of initially Topping Up.

2.3 The Offer is not transferable, and they can’t be auctioned, traded, bartered or sold.

2.4 If the Customer changes supplier or becomes off-supply then the Offer will therefore be void.

2.5 The Customer will need to have made regular monthly direct debit payments on the account if they are on a fixed direct debit tariff otherwise the Offer will therefore be void.

2.6 The Customer will not be able to claim the Offer if a refund has taken place and a top-up as been made on or around the same value.

[Deleted User]

Omg another new clause. It stopped at 2.4 on my original screen shot! Maybe they are reading this thread!

drsquirrel

Are they suggesting that if you leave before you expend your credit the offer is void? Or at any point in time?

And why are they doing this? Are they struggling for a cash balance? Do you want to put that much into a company that wants cash quick? And can give them a bit more support if they decide to hike the prices a bit more than normal.

I'm going to aim for 3 months, would probably do more but my deal is good and expires at that point.

I wouldn't get too excited, we're talking a few tens of pounds.

[Deleted User]

drsquirrel said:

Are they suggesting that if you leave before you expend your credit the offer is void? Or at any point in time?

Yes, that's what I'm trying to figure out, I don't think it is clear in the terms, certainly not a well thought through offer, I'll go on chat tomorrow to ask but I'm working on worst case that the bonus is forfeited if not spent.

drsquirrel said:

And why are they doing this? Are they struggling for a cash balance? Do you want to put that much into a company that wants cash quick? And can give them a bit more support if they decide to hike the prices a bit more than normal.

Yes, sounds like a year end accounting exercise to get some extra cash in at a time when most people are probably in debit due to the winter bills. I assume all my money is protected regardless although it might be a pain to get it back if they do go under.

drsquirrel said:

I'm going to aim for 3 months, would probably do more but my deal is good and expires at that point.

I wouldn't get too excited, we're talking a few tens of pounds.

Yes, I think I'll do the same, I've got about £300 debit when this months bill comes so I'll cover that and the next 3 or 4 months so about £600 top up.

I am excited about £60 for free though!

CDes

Deleted_User said:

So the limit appears to be £5000 top up for £500 bonus. I'll re-read the terms again in the morning when I do my top up to see if anything else has changed.

Just had confirmation in a chat with Green that these figures are correct.

Forty45

Has anyone managed to make a top-up? The app doesn't have it available due to maintenance, and trying on a PC it just spun on the timer.

brewerdave

Their traiffs have jumped quite a lot lately; I suspect that this is an attempt to reduce the exodus of customers reaching the end of the Ampere Tariff . I'm certainly on the way out as the renewal offer was an increase of 35% pa

Haarlem

Could it be a sign they have a cash liquidity problem and this is a way of getting over it?