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How much to replace a damaged gas meter?
Long story short: My house is being renovated and during the course of the renovation work, the gas meter (non-smart type...even for non-smart it is a very old analogue dial meter) was damaged, the gas was turned off at the isolation valve before the damage. Since then, the input gas supply pipe has been moved by Cadent…
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URGENT HELP ! SAYING ENERGY BILL IS £42 PER DAY!
Hello I am desperately seeking some advice from anyone regarding an issue with my electricity supply / energy provider. I live in a 3-bedroom property with my wife, our 5-year-old
daughter and our 5-week-old son. My current energy provider is Bulb. Having been a follower of MSE / Martin’s shows for some time
I regularly…
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Pure Planet seem to just make it up!
So first year with Pure Planet and was drawn in by good reviews and offer of 'based on your last year's usage, it'll be a fixed rate of approx £104 per month for dual fuel' Now I realise we're all home, however our electricity usage is level and gone down in last month and as for gas, we never change the boiler setting and…
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Switch to Eon - meter problem
I am in the middle of switching to Eon from British Gas. I have activated the online account. The gas meter number is correct but the electricity meter is the old SMETS1 meter which was installed by Eon when I was with them before joining BG. BG has replaced it with a SMETS2 in July 2020. I have contacted EON and provided…
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How will old houses be heated in 20 years time?
The MPs frequently talk of carbon neutral and stopping new properties having gas boilers. They keep delaying the cut-off, but they did pass that law/EU treaty about carbon neutral. New houses are insulated and so can probably have ASHP/UFH. At some point, gas prices will be even higher to encourage other people to install…
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Gas metre positions in council managed flats
I own my flat in a block managed by the local council. All the gas pipes are being redone, and the gas metres are being moved from inside each flat to each flats private outside balcony. The balconies are tiny, but the gas company are saying the council have told them they are only allowed to put the gas metre on one…
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Ultiliy Point changed direct debit date
HI - I found out today when I got a failed direct debit notification that Ultilty Point have changed my direct debit date without any notice from 25th of month to 20th of the month. Apparently they have used an outside company to collect their direct debits now and they have not given any notice to the customers. Is this…
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FiT transfer delays
Is anyone else having long delays changing FiT payment companies? We have received FiT payments ever since we installed solar panels six years ago. My last FiT provider, iSupply, announced late in summer 2020 it was ending the service and we had to find someone else. We transferred our FiT application to Scottish Power who…
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Warm Home Discount
Two questions. If I get a warm Home Discount will it have to be repaid to the energy company if I switch suppliers within the fixeed price term. Secondly, as it shows as credit on myy account will it be paid to me as cash if I switch suppliers. Thanks
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New Worcester Combi boiler leaking
Hi there, I like to get some advise on our new 1,5 year leaking boiler. Living in council property we have repeatedly ontacted council saying our heating wasnt workings every two weeks which left us with cold temperature in the house. Council sent out smith&Byford who fixed the pressure each time but didn't resolve the…
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zero daily charge for electricity
i have inherited a bungalow that is going through very slow probate but we still have bills for standing daily charge and as we are using approx 15kw on night lights we have to pay the full bill is there a company that will only charge for the electric or one with a small daily charge i have looked at comparisson sites but…
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British Gas Prepayment meter change to Credit Meter
Hello everyone I am hoping someone can help me. We had a prepayment meter with British Gas for years and paid the debt off years ago. We changed to a credit meter last month and set up a direct debit. However, last week they sent us an energy bill for £1100, not one person could tell me what its for, when I had a look at…
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Re-energising retail property
Hi I hope someone is able to offer a word of advice. I am the landlady for a retail property, whose electricity supplier is British Gas. When the bills were on my name they were always paid on time. I leased the property out to an individual who did not keep up with rent payments or electricity bills and absconded from the…
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Faulty electricity meter
I moved to a new flat last August.(am renting ) The display of the traditional electric meter is not working. The gas meter is fine. I have a key and card for them respectively. I top up the key every month with a random amount even though I can't see anything on the display. I have never had problems with electricity yet.…
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Underfloor Heating Back Billing
We have been in our Appartment complex now for nearly 3 years. It was a new build when we moved in. Late last year, we received our first underfloor heating bill since we moved in (the entire complex received these), seeking back payment for the entire period we had occupied the property. We have pushed back on paying the…
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How long do I wait
In December via MSE I switched my energy supplier to British Gas, mainly as we are due a service this month and a free annual service is part of the deal. I have tried & tried to book a service both by the app & online. Only once after numerous attempts did I get to "chat" & was given a link to follow in order to book…
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Moving house & Eon
Hello, I moved house on December 22nd. Prior to the move I was with Eon (via MSE Energy Club) on a Fixed online V48 tariff since September (fyi, no cashback before move!). On telling Eon about the move, they informed me that I couldn't transfer that tariff to the new address. Coincidentally, via MSE again, the best new…
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Smart meter - changing supplier
Hello, I have been with Scottish Power for sometime and they have fitted a electricity Smart meter in my home. I've been shopping around for a better deal and I'm just wondering if I switched supplier would scottish power have to uninstall the smart meter and a new supplier have to install a new one? Ive heard this being…
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Timing your energy switch to avoid exit fees?
Can anyone advise on the exact timings for switiching energy providers please? Current tariff is a fixed period ending on February the 28th. There are £60 exit fees if I leave before then. I've done a search and found a good option to move to. When is it best to actually 'press the button'? When I've switched previously…
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OVO Issue - Any Advice Welcome
Hi all - new to the forums but just after some advice. Did our first switch of energy supplier that didn't involve a house move - and its been a bit of a pain! Thought it best to break down the issues below - hoping someone may have gone through this pain as well!! * We are with OVO - but was set to switch (no issues with…
