Moving house & Eon

JGJackson

Hello, I moved house on December 22nd. Prior to the move I was with Eon (via MSE Energy Club) on a Fixed online V48 tariff since September (fyi, no cashback before move!). On telling Eon about the move, they informed me that I couldn't transfer that tariff to the new address. Coincidentally, via MSE again, the best new tariff is also with Eon - Fixed Online V57. So I processed the start of that to happen when we moved. 
Now the problems.. I was due to move on the 14th December but this got delayed to the 22nd. Eon were informed as things went along.
Avro were the incumbent supplier and I wasn't expecting any problem at all. 

Anyway, on the 22nd, I received an email from Eon about activating the new account. As it was moving day, I didn't do that immediately except give them my final readings online. In fact, because the new tariff wasn't due to start till the 23rd, I did nothing else till into January. Then on the 11th, I received an email from Eon stating that my final bill was overdue. This was the first I'd heard and no emails re bill being available as is usually the case. I called an finally got through to a lady who informed me of various things I wasn't aware of. Firstly, apparently 2 final bills had been sent to me - she has resent them and I've now got them. The first for the original account but this had been closed on the 14th, the original move date. The previously mentioned email I received about activating my account was actually for the new account starting on the 15th through to the 22nd and it was that final bill that they were wanting money for. At the same time, I received details of my new account at the new address so over the last 4 weeks I've had 3 accounts with Eon.
The problems I have now is that I do have problems with all 3 of them and no-one answers their phones any more.
1. Original account. There are 3 transactions related to that on my bank statement. 2 of them because of the problem they had in December so 1 payment and 1 repayment. Then the one for the final bill that went out on 5th January. Eon are saying they haven't received it despite my bank statement saying it has to the same recipient it always has gone to.
2. Final account at old house. Just an amount with no breakdown of readings etc. In fact, the original account's bill shows the readings up to the 22nd and NOT the 14th. Should that be the final bill and be redated???
3. New house account The Gas will go live on the 23rd. Apparently there was an objection on the Electric despite Avro telling me several times over the last week that there isn't one. An EON email this morning states my switch has been stopped because of this objection. An email from Avro customer service confirms there is no problem if Eon contact them again. I have a number for transfer department but that give a message that states the office is closed for the Christmas period. After an hour on Live chat, a complaint has been put in. I'm promised a result in 10 days and for some reason, they cannot pass on my consent to reapply or whatever it is they have to do.

Can you imagine the stress and hassle this is causing. Now I'm about 5 weeks away from 70th birthday in March and a 60 year diabetic with it. My wife is in tears every time I mention going to "talk" to Eon and I cannot see an end to it.

Has anyone any ideas about who to contact for a speedy result???

Sorry for the long rant...

Gerry1

Did you register with Avro and send them opening meter readings on the purchase completion date / tenancy start date?

Ectophile

You've managed to foul the system up by switching suppliers before you've even moved in.  This never ends well.

What you're supposed to do is register for an account with Avro and give them the opening readings.  Then once that has gone through, you can switch to anyone you like.  Avro's system is automatically blocking the move.

JGJackson

Yes, Gerry1, I contacted Avro ready for the original moving date of the 14th so had received their CoT document early. That was filled in asap after the move (24th December) with readings etc so that prompted the start of my account there. 
But Ectophile, as people advise, I tried to get all relevant people and companies forewarned when the house sold. I didn't want to change my existing tariff with Eon after the move. In those days, when you called you could actually get through to someone ( and they said they couldn't transfer it to the new house but couldn't match the ones offered online. Therefore, at that point, I started checking what was available until we got the possible moving date (14th) so we were ready for that to start the transfer. Then it got put back and ended up the 22nd, which was confirmed to Eon also so the transfer hadn't started prior to the move. As advised, I just wanted to get to a reasonably priced tariff away from the Standard tariff as soon as possible
If I've done it wrong no-one from either company commented on it and it doesn't give you confidence when no-one is trying to fix it