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Energy

Archives for November 2020

Final Bill After 6 Weeks
Switched energy suppliers and my losing supplier sent me a final bill with estimated readings which didn't match those I gave the new supplier. I contacted the old supplier and told them this was wrong so they raised a dispute and have now agreed the readings with the new supplier. The old supplier are claiming that they…
£340 per month electricity bill. Mistake?
I recently moved into a 4 bedroom house in central London. I am with EDF for both electricity and gas. ELECTRICITY USAGE: my current electricity monthly usage comes to 2,000 kWh. EDF charges £0.17 per kWh, which works out to be £350 per month. GAS USAGE: my current gas monthly usage comes to only 63 kWh. Judging from the…
Deenergised electric meter
Can someone please help. I have been trying to get Scottish power for months now to energise my electric flow so the meter number is recognised with the mpan number on the national grid. I have complained to the ombudsman and have around 80 emails from September with a complaint reference. Each time I call, they put me to…
Is Octopus the best?
I keep seeing Octopus energy advertising, and they are always rated the best.... but are they? I use both Gas and electric at home.
Excessive Or Normal Gas Usage? ~92664Kwh For Year
We have moved into a new house last year - and for various reasons have not really been on top of bills etc. just entered gas readings and discovered that in the year and week since I last supplied a reading we have used 3010 ft3 (4609 ft3-1599 ft3).In the last 5 days - we have used a further 31 ft3 - so the trend seems to…
Ebico to British Gas conversion - Misquoted (higher) rates by British Gas
I've just been checking the latest statements and correspondence concerning the Ebico to British gas conversion for my properties that were affected and found an anomaly.Has anyone else noticed that British Gas misquoted and upped the Ebico rates which they used for their own rates? For Ebico Zero Green Fixed v4 Ebico…
Yorkshire energy ?
Anyone know why YE has disappeared from the Citizen Advice comparison site, and their website is behaving very oddly?
Please help incorrect details
Hi If someone can please help me: I own the property for past 4 years and when I moved in there was a elect meter change from prepayment to credit closer to the sale date which was never recorded in the national database. When I moved in Scottish was supplier and I’ve changed over to bulb. But bulb only took over Gas and…
Exit Fees
When normally do the exit fees kick in? I recently had an email from my supplier, So Energy, informing me that my fixed tariff is ending on 27 Jan and giving me a link to renew etc. I then went on Uswitch for a comparison and found a cheaper alternative and went ahead with it assuming the start date would be Jan 28 as was…
Can't get access to my Eon account online
I've been trying for a few weeks now to log on to my account at Eon to view my bill and submit a meter reading but I keep getting a general error (Whoops, something has blown). Has anyone else had any problems? I've tried it on different browser and the app and get the same error.
Tado with Homeserve
Hi all, Recently moved into a house which has a Tado smart thermostat. The vendor said it cost a few quid a month and when I spoke to Homeserve it is actually £7 a month. I agreed as there is no minimum term and I can cancel whenever. Is anyone else on this plan? I keep seeing Tado as a monthly subscription as cheaper than…
Combi Boiler Flue fitted wrong way up
Hi, Combi boiler was fitted 8 years ago and has been serviced annually since with no problems. This year the engineer happened to look up and said the flue was the wrong way round with the vent facing upwards.He did not fail the service but advised the flue should be refitted correctly. Is there a legal requirement for…
Avro Smets2 Gas Meter
Hi, A week ago I had Gas and Electric Smet2 meters fitted by a company on behalf of Avro, a LadisGyr G470 and E470. The person who fitted it said that he could not get the gas meter to sync, but should sort itself out within 48 hours. The IHD is showing data for the Electric but for Gas it just shows "waiting for data".…
Can’t join nor escape Simplicity Energy
We moved into our new house on November 5th. The energy supplier here is Simplicity energy. (We own the house) We called - no response emailed - no response Finally on November 24th they replied to say they’d passed my request to the change of tenancy team and would process my request within 10 working days (by December…
How does the MSE energy club work out what's best for you? How accurate is it?
So i went through the energy club and it says that Shell Energy is one of the cheapest options for me right now. Fair enough.I'm with Scottish Power after they took over Tonik. I've been put on their Basic Energy v2 Online tariff which i imagine is far from being the cheapest as it's the first one they lumped me on. So i…
Most efficient way to run underfloor heating
Hi I had underfloor heating (running from an air source heat pump) installed last year. It covers 3 zones (lounge, kitchen, snug) downstairs, so is quite a big floor area. Ive had it on a couple of times. What the most economical way to do it? Should I leave it on all the time at ~20 degrees? Or only when its needed. It…
Warm Home Discount - Tariff ended
Hi, I wonder if anyone knows, I have a dual energy account with SSE and had the warm home discount added to my electric account, my tariff has now ended last week and now on the standard tariff, I wish to switch (I do this each year to get cash back) but my electric account is still in credit, do I have to use the credit…
Why are we paying so much for electric?
Hello everyone. I thought I’d post here as I am after some advice in regards to electricity usage. We (a couple) have just moved from a 1 bed flat to a larger 1 bed flat. Not a huge difference in size but I would imagine we are using the same amount as electricity as before. New property does have a bath and obviously…
Disabled and no electric tonight
I am so upset......... today I topped up my prepayment card for electric. I had 45p remaining on my emergency electric. So I used my last £5 to top up. This should of paid off the emergency electric used leaving 45p.+ £5 emergency credit available till Monday when I receive ESA Tonight 8.15pm my electric ran out. I’m…
Ovo energy
I received my final bill from ovo in August and a refund due to my account being in credit. I have now received an email saying that I owe them money. Has this happened to anyone else? Can they do this?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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