Deenergised electric meter

afinnie2

Can someone please help. I have been trying to get Scottish power for months now to energise my electric flow so the meter number is recognised with the mpan number on the national grid. I have complained to the ombudsman and have around 80 emails from September with a complaint reference. Each time I call, they put me to a different department within Scottish power,  with no one actually dealing with my complaint. I find it difficult to understand why an electric provider can’t energise the mpan and meter number so I can get a proper account set up, pay for the electric that I have used. Does anyone have any advice as apparently they don’t have a complaints department that you can discuss the issue with you have to wait for a call back. I’m actually really upset by incompetence of Scottish power and don’t know what else to do for them to complete what is being asked. 

Gerry1

Welcome to the forum.

Have you followed their Complaints Procedure and escalated your complaint to their Customer Service Director?

Don't phone, always use snail mail and get a free certificate of posting.