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Energy

Archives for May 2020

Can Scottish Power ask to see my tenancy agreement?
Scottish Power have been a total nightmare from start to finish. I've now moved out of my flat and it turns out they've never recorded any of the meter readings I gave them (including my move out reading) and are saying the readings are all impossible, even though I have photos of the meter including the meter code! The…
NPower Off Peak Hours
Can anybody confirm what the Off Peak hours are on this Npower account ?? Account details from the bill .....Standard SC Electricity DD 9-11 Hour Off-Peak. This is a dual MPAN supply with 2 separate meters & was set up around 35 years ago I think. Does this mean Off peak rate from 9.00 am to 11.00 pm ?? I am in the North…
Landlord charging extortionate bill
Backstory is, me and two friends had rented a 3 bed house with all bills included but in the small print it has a fair usage policy where the landlord agreed to only pay 45 a month towards electric and 55 on gas and that we where to pay the excess we went over by. So during out 6 months tenancy we had been going over our…
Compare the Market - Can't view tariff details or switch
Hello! I'm in the process of switching energy tariff. I went via CTM, and my current supplier is offering a tariff that I'm trying to compare against the tariff they have offered me (only one of which is available directly via the suppliers website). On CTM, I click on 'More details' in the results and I'm greeted with a…
Tonik Energy - My Thoughts
I have been with Tonik energy for around 2 1/2 years now, I switched from edf due to high prices, Tonik was one of the cheapest for my needs. In the first say 18 months they where great, the website was useable, you had a monthly graph of usage, statements where generally ok and support was ok too. But for the past year…
Spark Energy
Does anyone else use this company? I changed my tariff to a monthly payment and they are charging me £35 PER DAY for late payment! I need to change, any suggestions? Also how do I deal with this company? Thanks
Electric prepayment key meter query
I have just changed electricity provider. (I am on a key meter) Every year the previous supplier would send me my yearly bill informing me of my usage/charges and meter reading. Now that I am leaving I receive a letter one week saying I am in credit and will be sent a cheque for the amount. then the next week I receive an…
SMETS1 - Unable to get best deal as already got SMETS1 meter, still "dumb"
Myself, my 83 year old mum & my 87 year old Aunt had SMETS1 meters installed by First Utility 2 years ago. Since I switched all 3 of us to various cheaper utility companies (Eon, EDF, Flow Energy (now Octopus Energy)) in Spring last year the 6 meters have been "dumb". I have been looking on Uswitch & other comparison sites…
Switched to EDF who can't read my Smart meter
I'm frustrated! I switch to EDF (from Eon) to save money and I chose EDF over cheaper suppliers as on the Energy comparison it says they supported Smart meters. However, I just had an email from them that they believe I have a SMETS 1 meter and not a SMETS 2 meter and so can't connect and take readings. Maybe I should have…
Energy Bill way too high
Hi everyone, I really need some help. So I live in a studio flat and I'm with bulb energy because I was advised it would be the cheapest provider. So far they are saying my usage for electricity is going to be around £1000 for this year. They're saying even in the recent months with no heating on at all that we are using…
Unexpected large bill
we have been renting a house for the past almost three years now, there is me, my partner and our house mate changed last year from another couple to a single person. we have been using a company called Glide for the entire time we have been living at the property, and yesterday we recieved a rather large "usage correction…
Providing opening meter readings to E.on - what units to use?
Hi all, I'm in the process of switching from Octopus to E.on, and have a smart meter that was fitted by the previous owners of this flat while they were with Ovo Energy. E.on are asking for meter readings, but don't say what units they're looking for. I'm assuming they need kWh for electricity, which is fine because that's…
Tonik energy dire
Joined this supplier as it featured in ML energy switch. Like others I only got electric but they fixed it and now I only get gas. There customer service is awful. The call centre appears to be based on South Africa. I struggle with accents. I am going to take my energy elsewhere and pay penalty to leave as customer…
Faulty Electric meter (blank display)
Hi Everyone, I moved into my apartment about 6 month ago, and the electric meter has had no display since I moved in. I reported the issue with bulb immediately, but as it is a economy 7 meter they cannot replace as they say there is a shortage, and I cant accept a normal meter as I have an immersion tank. Where do I stand…
How long to fix for
My energy is due for renewal at the end of next month and I’m in an electricity only property on economy 7 (there’s no gas in the village and I wasn’t sure it was worth the cost changing everything over to oil). I heard prices were at a 3 year low yet looking at the renewals they are all still more expensive. I seem to use…
Cheap Energy Club - switching problem
I attempted to switch to British Gas from Octopus via Cheap Energy Club. Unfortunately, I was switching dual fuel and wanted dual fuel but British Gas were unable to provide gas due to my meter being "incompatible", they attempted to continue with the energy switch regardless. I contacted British Gas and requested the…
When do you become a New Customer again?
If an energy company has a tariff that is new customers only how long after leaving them do you become a new customer? i.e Energy Company X has a new tariff on CEC for new customers only so using a workaround to leave Energy Company X and go somewhere else without paying any exit fees how soon can you go back to Energy…
SG Dumb Meters got Smart
5 days ago I started a switch from Eon to SG and I was reading my meters today and noticed that the network lights on the electric smart meter were now green red and green whereas before the top light had been flashing orange. So I decided to take the IHD from it's resting place in a drawer and plug it in. Imagine my…
Ditch a prepayment meter online
Hi all. I moved into a new house just before lockdown that has Scottish Power prepayment meters installed and am desperate to switch to regular meters. SP don't want to talk to their customers during this ridiculous period, and I'm wondering if anybody knows of any other way to go from prepayment to regular meters in one…
Extremely High Energy Bills
I have been working hard to try and reduce my energy bills on a very large 4 bedroom house which had a poor EPC when I moved in. I have changed all if not most lights to LED's, installed a 3.6 kw Solar Roof Panel System, changed the bathroom radiators from electric to water heated and renewed the boiler to a Worcester…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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